Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Murf
341 South Main Street, Suite 500
84111 Salt Lake City
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Murf service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Murf: Easy Method
What is Murf
Murf is a cloud-based text-to-speech and voiceover platform that uses AI voices for narration, presentations, videos and other audio content. It provides a web workspace for creating, editing and exporting voice tracks and offers subscription tiers with differing minutes, downloads and collaboration features.
How to cancel Murf
- On the web: Sign in to your Murf workspace, go to Workspace Settings → Subscription → Cancel Plan → Continue to cancel. Cancellation takes effect at the end of your current billing period and paid features remain available until then. See the official guide: help.murf.ai - Cancelling a Murf subscription.
- If you purchased via the Apple App Store or Google Play, manage and cancel the subscription through the App Store or Google Play store according to their in‑app purchase terms; store rules govern cancellations and refunds for those purchases. Reference: murfplanet.io - App store purchases.
- Optional: If you prefer a written cancellation, send a signed, dated cancellation letter by registered mail to Murf’s address (see the Address section below). For registered-mail guidance, note the pipeline recommendation to send via raccomandata A/R if using postal services.
What happens when you cancel
When you cancel a Murf subscription purchased on the web, the cancellation becomes effective at the end of the current billing period. You retain access to paid features and any remaining voice‑generation minutes until that date; your account and projects remain available according to Murf’s normal account retention rules. Cancelling does not automatically delete your projects, but you should export any assets you need before the end of the access period. If you purchased through Apple or Google Play, stopping the subscription via the store prevents future renewals but access timing follows the store’s handling of subscriptions.
Will I get a refund?
Under Murf’s Terms of Service, fees paid are generally non‑refundable unless expressly stated otherwise. Murf allows refunds only in narrowly defined circumstances: if the subscription or a one‑time pack was purchased within the past 24 hours and usage is less than 10 minutes of voice generation, you may request a refund by contacting support@murf.ai. Beyond that 24‑hour/10‑minute window, Murf’s policy states that no refunds are issued even if you cancel mid‑period. Read the full terms here: Murf Terms of Service.
Murf plans and pricing
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Free / Studio | C$0.00 | Monthly | 10 mins voice generation, no downloads |
| Creator Lite (annual) | C$25.00 (approx) | Monthly equivalent | 24 h/yr voice generation, unlimited downloads, commercial rights |
| Creator Lite (monthly) | C$38.00 (approx) | Monthly | Same as above |
| Creator Plus (annual) | C$44.00 (approx) | Monthly equivalent | 4 h/month voice generation, voice changer, unlimited downloads |
| Creator Plus (monthly) | C$64.00 (approx) | Monthly | Same as above |
| Business Lite (annual) | C$87.00 (approx) | Monthly equivalent | 8 h/month, team collaboration, AI voice changer |
| Business Lite (monthly) | C$131.00 (approx) | Monthly | Same as above |
| Business Plus (annual) | C$175.00 (approx) | Monthly equivalent | 20 h/month, advanced collaboration |
| Business Plus (monthly) | C$263.00 (approx) | Monthly | Same as above |
All prices are estimates based on USD→CAD conversion. Canadians are billed in USD and are subject to exchange rates and possible bank or card fees.
Your consumer rights in Canada
Canadian consumer protection does not generally provide a statutory “cooling‑off” or automatic 14‑day refund right for digital services; merchants are not required to accept returns merely because a buyer changed their mind. Exceptions may apply if the service is defective, materially misdescribed, or otherwise contrary to consumer protection laws. Murf’s refund practice - limited refunds only in narrowly defined situations - is consistent with Canadian rules for digital goods. For general return‑policy context in Canada, see a consumer guide: markblack.ca - Return policy overview.
Customer experiences
User reviews are mixed but many customers highlight Murf’s user-friendly interface, natural-sounding AI voices and flexible controls for pronunciation, speed and tone; reviewers often note easy workflows and helpful support when issues arise (Trustpilot). On the other hand, some users report pronunciation quirks, occasional audio artifacts (for example, consonants that sound lisped or cracked) that require manual correction, and frustration with perceived project limits or unclear restrictions on the number of projects (joinchargeback.com).
Documentation checklist
- Account email and username; proof of purchase (receipt or invoice); date of purchase; payment method used; copy of any correspondence with support; screenshots of usage if claiming under the 24‑hour/10‑minute refund condition.
Common mistakes
Users commonly assume that cancelling will immediately stop billing or remove access - with Murf the cancellation for web subscriptions takes effect at the end of the billing period, so double‑check your renewal date. Another frequent error is attempting to cancel a subscription bought through Apple or Google via Murf’s website; App Store and Google Play subscriptions must be managed through those stores. Some customers expect refunds simply because they cancel partway through a period; Murf’s terms generally deny refunds except in the limited 24‑hour/10‑minute scenario. Finally, forgetting to export or download completed projects before the end of access can cause loss of easy access to generated files.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Workspace Settings) | No (cancellation at period end; refunds only per 24‑hour/10‑minute rule) | Low - straightforward in the workspace |
| Apple App Store / Google Play | Depends on store policies - refunds handled by Apple/Google | Medium - follow store-specific steps and policies |
| Contact support (email: support@murf.ai) | Possible only in narrow window (purchase ≤24 hours and <10 minutes usage) | Medium - requires supporting evidence and prompt action |
| Registered mail / written notice | No automatic refund; serves as formal cancellation notice if needed | High - slower and more formal (use registered delivery) |
After cancelling
After you cancel, note the date your access ends and export any audio files or project data you want to keep before that date. If you believe you qualify for a refund under Murf’s limited policy, contact support at support@murf.ai promptly and include your purchase receipt and usage details. For step‑by‑step cancellation help consult Murf’s support article: help.murf.ai - Cancelling a Murf subscription, and review the Terms of Service for refund and billing rules: Murf Terms of Service.
Address
Murf Inc., 341 South Main Street, Suite 500, Salt Lake City, Utah 84111, USA