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I hereby notify you of my decision to terminate the contract relating to the Musescore service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Musescore: Easy Method
What is Musescore
MuseScore is a music notation platform that offers score creation, playback and an online library of sheet music. It provides free notation software plus a paid MuseScore.com membership for additional features such as expanded access to scores, offline downloads, learning content and other subscription services.
How to cancel Musescore
- Via web: Log into MuseScore.com, go to your profile → Settings → Subscription → Cancel Subscription. You should get an email confirming cancellation and you will keep access until the end of the current billing period. (help article)
- Via iOS / App Store: On your iPhone open Settings → Apple ID → Subscriptions → MuseScore → Cancel Subscription. Processing can take 24 - 48 hours. (help article)
- Via Android / Google Play: Open the Play Store → Profile → Payments & subscriptions → Subscriptions → MuseScore → Cancel. Allow up to 24 - 48 hours to take effect. (help article)
- Via email: Send a cancellation request to support@musescore.com from the registered account email and include the last four digits of the card used to pay. (help article)
- Via phone: Call +1 613 416 8568 (Mon - Fri, 9 AM - 6 PM EST) for direct assistance and confirmation of cancellation. (help article)
What happens when you cancel
When you cancel a MuseScore subscription, cancellation is typically confirmed by email and your paid access remains active until the end of the current billing period - you do not usually receive a prorated credit for the remainder of that period. Your account, uploaded scores and basic profile remain intact; only the premium membership benefits will cease after the paid period ends. If you cancel via an app store (Apple/Google), the platform’s subscription system controls renewal and timing, which may delay visible changes by up to 24 - 48 hours.
Will I get a refund?
MuseScore’s policies provide a 14-day refund window for new subscriptions purchased on the website, but refunds for partial months are generally not issued. Free trials must be cancelled at least 48 hours before renewal to avoid charges. Refunds for unauthorized or accidental charges may be possible by contacting MuseScore support or calling the billing number; in-app purchases made through Apple or Google are governed by those stores’ refund policies and may not be eligible through MuseScore directly. Per MuseScore’s Terms of Service, many digital purchases (for example, digital books or in-app content) are not returnable after access; accidental purchases may be considered for refund within a short timeframe if not extensively used. (help article, terms note)
Musescore plans and pricing
| Plan | Price (CAD) | Period | Notes |
|---|---|---|---|
| PRO+ with LEARN Lite (user-reported) | CA$119.99 | Annual | User-reported subscription pricing; official CAD pricing not publicly listed |
| Quarterly auto-renewing membership | CA$47.99 for first 3 months, then CA$63.99 per 3 months (user-reported) | Quarterly | Displayed during score purchase flow; prices are user-reported and may vary |
Your consumer rights in Canada
Under Canadian consumer protection laws, businesses must clearly disclose auto-renewal terms and cancellation methods for digital subscriptions. Consumers have rights to a reasonable cooling-off period and to dispute unauthorized charges. If a company uses misleading or deceptive practices - such as dark-pattern checkout flows or hidden auto-renewals - consumers can seek remedies through their credit card issuer (chargeback), file complaints with the Competition Bureau, or contact provincial/territorial consumer protection agencies for assistance. Keep records of communications and receipts when pursuing remedies.
Customer experiences
User reviews of MuseScore are mixed. Positive feedback highlights a wide selection of sheet music and useful features during free trials or early use. However, many users report negative experiences: accidental enrolment into recurring subscriptions when intending a one-time purchase, confusing or misleading purchase flows, difficulty cancelling via the expected route, problems obtaining refunds, and occasional unresponsive support. Several reviewers have described billing or renewal practices as aggressive or deceptive; these reports have prompted some users to dispute charges with banks or complain to consumer agencies.
Documentation checklist
- Registered account email address and username
- Order/transaction ID and date of charge(s)
- Last four digits of the card used for payment
- Screenshots of purchase flows, receipts, subscription page and cancellation confirmations
- Any correspondence with MuseScore support (emails, ticket numbers) and your bank statements showing the charge
- If sending mail, use registered mail / raccomandata A/R to MuseScore Ltd (address below) to ensure delivery acknowledgement
Common mistakes
Many common issues arise from confusing where the subscription was purchased: cancelling the account on MuseScore.com does not cancel an Apple or Google Play subscription, and vice versa; users who cancel only in one place can still be charged by the app store. Another frequent mistake is waiting until the trial renewal date - free trials must be cancelled at least 48 hours before renewal to reliably avoid charges. Users sometimes assume cancellation takes effect immediately and are surprised to see one more billing cycle; cancellation typically prevents future renewals but does not automatically prorate or refund the current paid period. Finally, not saving receipts, confirmation emails or screenshots makes it harder to request refunds or dispute unauthorized charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (MuseScore.com) | 14-day refund window for new website purchases; otherwise limited | Low - straightforward cancel flow and email confirmation |
| iOS / App Store | Refunds handled by Apple; MuseScore cannot directly refund in-app purchases | Medium - must manage via Apple ID subscriptions and Apple support |
| Android / Google Play | Refunds handled by Google Play; MuseScore cannot directly refund in-app purchases | Medium - must manage via Google Play subscriptions and support |
| Email to support | Possible for unauthorized or exceptional refunds; case-by-case | Medium - depends on response time and proof provided |
| Phone | Possible to request refunds or get confirmation; often faster for account issues | Low - direct assistance but limited to business hours |
After cancelling
After you cancel, keep the cancellation confirmation email and monitor your card or bank statement for any unexpected charges. If you believe you were charged incorrectly, contact MuseScore support at support@musescore.com and provide the documentation checklist items. For web cancellations and policy details see the MuseScore help article: How to cancel MuseScore subscription. If you cannot resolve the issue with MuseScore, consider disputing the charge with your credit card issuer and, for misleading or deceptive conduct, file a complaint with the Competition Bureau or your provincial consumer protection office.
Address
MuseScore Ltd
Spyrou Kyprianou 84, Limassol 4004, Cyprus