Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – My Identity Assist
650 West Georgia Street
V6B 4P7 Vancouver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the My Identity Assist service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation My Identity Assist: Easy Method
What is My Identity Assist
My Identity Assist is a subscription service that provides online identity and credit monitoring and identity restoration support. It is offered in Canada through different channels, notably as "ID Assist® (via SLG Value Add Services)" and as a standalone "ID Assist" plan available through partners such as Coast Capital Savings.
How to cancel My Identity Assist
Cancellation steps depend on how you originally enrolled (through a bank, employer benefit, or directly with the vendor). Below are the practical steps to cancel and keep a clear paper trail.
- Identify your subscription origin: check emails, your Coast Capital or other bank statements, your membership/benefit portal, or any confirmation that names the vendor or SLG Value Add Services.
- Attempt online cancellation first: sign in to the account or portal where you manage the benefit and follow the subscription or billing controls; save screenshots.
- If online cancellation is not available or successful, contact the billing party by phone or secure message (your bank or the benefits administrator) and request cancellation; note date, agent name, and confirmation number.
- Send a written cancellation notice by registered mail (raccomandata A/R) to the provider and to the billing partner if different; include your full name, account number, date of birth (if required for ID matching), the last four digits of the payment card, the date you want the cancellation to take effect, and a clear statement that you request cancellation and a written confirmation.
- Keep copies of all correspondence, proof of registered delivery, screenshots, and bank statements showing charges. If you were on a free trial, state the trial start and end dates in your cancellation request and ask for written confirmation that you will not be charged.
What happens when you cancel
When you cancel, your access to active monitoring and restoration services typically ends at the end of the current paid period unless the provider states otherwise. Auto-renewal should stop after the cancellation is processed. The provider may retain certain account and service records for business, legal, or regulatory reasons; your personal data handling will be subject to their privacy policy and applicable privacy legislation.
Will I get a refund?
Refunds depend on how you purchased the service (through SLG, Coast Capital, or another partner), the vendor's refund policy, and whether you are within any trial or cooling-off period. Some users report prorated refunds in specific cases; others report no refunds for completed billing periods. If a charge was unauthorized or a free trial was not honoured, raise the issue promptly with the provider and your card issuer. For precise eligibility, request the vendor's refund policy in writing and, if necessary, escalate through your bank's dispute process.
My Identity Assist plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| ID Assist® (via SLG Value Add Services) | approximately C$20.00/month (based on USD $19.99) | Monthly | Online identity and credit monitoring, identity restoration |
| ID Assist (via Coast Capital Savings, standalone) | Not publicly disclosed (available after free trial) | Unknown | ID monitoring, restoration services (pricing not listed) |
Your consumer rights in Canada
Consumers in Canada are protected by federal and provincial consumer protection and privacy laws. You may have the right to cancel certain contracts or distance-sold services within a province-specific cooling-off period; the exact rules vary by province. You also have rights under national and provincial privacy laws (for example, PIPEDA or provincial equivalents) to access and request correction of your personal information. If you believe a provider has mishandled your personal data or refused a lawful access request, you can file a complaint with the Office of the Privacy Commissioner of Canada or the relevant provincial privacy office. For billing disputes, your financial institution can assist with charge disputes or reversals for unauthorized transactions.
Customer experiences
User reports are mixed: some customers cancel easily through an online account or via their bank, while others find phone support slow or require written notices and proof of delivery. Several users note that standalone pricing can be unclear until after a free trial and that refunds are inconsistent across providers. Keeping clear records and sending written notice by registered mail can reduce friction and provide evidence if you need to dispute charges.
Documentation checklist
- Account number or subscription ID, name and email used to register
- Copies/screenshots of confirmation emails, welcome letters, and any trial terms
- Bank or card statements showing the recurring charge
- Any prior cancellation attempts (emails, chat transcripts, phone call notes with dates and agent names)
- Proof of registered mail delivery (tracking number and return receipt)
Common mistakes
Common mistakes include not verifying where the subscription was set up (bank, employer, or vendor), assuming a phone call alone is sufficient without written confirmation, discarding trial or confirmation emails, and failing to keep proof of delivery when sending cancellation letters. Another frequent error is contacting only the bank when the subscription is managed by a third-party vendor; in those cases you should notify both the billing party and the vendor.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Registered mail (raccomandata A/R) to the provider and billing partner | May improve chances of a documented response; refunds depend on provider policy and timing | Low - Medium (requires preparation and proof of delivery) |
| Online cancellation via account/portal | Immediate stop of renewal in many cases; refund eligibility varies and is often limited | Low (fast if portal options exist) |
| Phone support or secure message to billing partner (bank or benefits admin) | Possible, but you should obtain written confirmation; refunds depend on circumstances | Medium (may require follow-up and escalation) |
| Dispute through your card issuer | Can reverse unauthorized or unhonoured trial charges; subject to bank investigation | Medium - High (formal process and timelines) |
After cancelling
After cancellation, confirm in writing that the subscription is cancelled and verify your next billing statement to ensure charges stop. If monitoring services end, consider alternative identity-protection measures (strong passwords, credit freeze where available). If you experience unauthorized charges or identity misuse after cancellation, report it immediately to your financial institution and to the Canadian Anti‑Fraud Centre. If the provider fails to respond or you suspect privacy breaches, consider filing a complaint with the Office of the Privacy Commissioner of Canada or the appropriate provincial consumer protection office.
Helpful resources: Coast Capital Savings general site (coastcapitalsavings.com), Office of the Privacy Commissioner of Canada (priv.gc.ca), Canadian Anti‑Fraud Centre (antifraudcentre-centreantifraude.ca), and the Financial Consumer Agency of Canada (canada.ca/fcac).
Address
Send registered cancellation notices (raccomandata A/R) to:
3200‑650 West Georgia Street, 66 W Flagler Street, Vancouver, BC V6B 4P7, Canada