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I hereby notify you of my decision to terminate the contract relating to the Myfax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Myfax: Easy Method
What is Myfax
MyFax is an online fax service that lets users send and receive faxes via email, web portal, or a mobile app without a physical fax machine. It offers tiered subscription plans that limit the number of pages you can send and receive per month and is marketed to home offices, small businesses and power users.
MyFax pricing and billing are presented in US dollars on the website; Canadian customers may see CAD charges from their payment processor or app store depending on how they subscribed.
How to cancel Myfax
- Sign in to your MyFax account at the web portal and look for a "Billing," "Subscription," or "Account" section; follow the on-screen option to cancel the subscription and save or screenshot the cancellation confirmation.
- If you cannot cancel online, contact MyFax customer support via the support/contact page on the MyFax website and ask them to cancel your account; provide your account email, account number (if available) and recent invoice details.
- If you were billed through a third party (Apple App Store, Google Play, PayPal, or your bank), cancel the subscription via that third party (for example, App Store subscriptions are cancelled in your Apple ID settings) and keep confirmation.
- To have written proof in Canada, send a signed letter of cancellation by registered mail (raccomandata A/R) to the Canadian address below and keep the registered-mail receipt and tracking for your records.
- After cancellation, request and keep written confirmation (email or screenshot) that the subscription has been cancelled and that no future renewals will be charged.
What happens when you cancel
When you cancel, most subscriptions remain active until the end of the paid billing period; you will typically retain access for the time you already paid for but future automatic renewals should stop. You should export or download any received or sent faxes you want to keep before access ends.
MyFax may retain account data and message history for a period determined by its policies; if you need data removed, request account deletion or data export from MyFax support and confirm their retention policy in writing.
Will I get a refund?
MyFax does not publish a single universal refund guarantee for all situations; refunds are typically handled on a case‑by‑case basis. Many subscription services will not refund for time already used, but will consider refunds for billing errors, duplicate charges, or unauthorized transactions. If you believe you were charged unfairly, contact MyFax support promptly and provide invoices and proof.
If the charge came through a third party (App Store, Google Play, PayPal or your bank), you may also be able to request a refund or dispute through that billing provider. Keep in mind that payment processors and banks have their own dispute timelines and rules.
Myfax plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Home Office User (Monthly USD) | $12.00 USD/mo | Monthly | Send/receive up to 100 pages/month |
| Home Office User (Annual USD equivalent) | $8.25 USD/mo billed annually | Annual | Send/receive up to 100 pages/month |
| Small Business User (Monthly USD) | $25.00 USD/mo | Monthly | Send/receive up to 300 pages/month |
| Small Business User (Annual USD equivalent) | $20.83 USD/mo billed annually | Annual | Send/receive up to 300 pages/month |
| Power User (Monthly USD) | $45.00 USD/mo | Monthly | Send/receive up to 600 pages/month |
| Power User (Annual USD equivalent) | $37.50 USD/mo billed annually | Annual | Send/receive up to 600 pages/month |
| Introductory First Month Offer (USD) | $5.00 USD for first month (Home Office) | One-time/First Month | Send/receive up to 100 pages in first month |
Your consumer rights in Canada
Canadian consumers are protected by a mix of federal and provincial consumer protection laws that cover unfair practices, false or misleading representations, and unauthorized charges. If you believe a charge is unauthorized or a merchant refuses a reasonable request related to billing, you can dispute the transaction with your payment provider or file a complaint with your provincial consumer protection office.
Keep written records of attempts to resolve the issue with MyFax, and if necessary, escalate to your credit card issuer, payment service, or the applicable provincial authority. For issues involving cross‑border service providers, additional time and documentation may be required for investigation.
Customer experiences
Customer reports commonly note that MyFax lists prices in US dollars, which can cause varying CAD charges based on exchange rates and payment-processor fees. Some users find online cancellation straightforward through the account portal; others have reported needing to contact support or the billing processor directly, especially when the subscription was set up through an app store.
Experiences with refunds vary: successful refunds often involved clear billing errors or duplicate charges, while voluntary prorated refunds for unused time are less commonly reported and appear to be handled on a case‑by‑case basis. Keeping records and obtaining written confirmation of cancellation tends to improve outcomes.
Documentation checklist
- Account email and username; account number or fax number; recent invoice(s) and billing dates
- Screenshots of account subscription settings and any on‑screen cancellation confirmation
- Payment receipts and bank/credit card statements showing the charge(s)
- Email threads or support ticket numbers with MyFax
- Registered mail receipt and tracking number if you send a paper cancellation
Common mistakes
One common mistake is assuming that cancelling within an app (App Store/Google Play) isn’t needed because you cancelled on the website - the billing channel matters. Another frequent error is not cancelling before the renewal date and then expecting an automatic refund; many services do not automatically refund renewal charges.
Other pitfalls include failing to save confirmation emails/screenshots, not checking which payment processor billed you (which determines where to dispute), and not sending written notice when proof of delivery is required. Example: a user who cancelled on a web portal but didn’t keep the confirmation later had difficulty disputing a renewal charge because there was no saved proof.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via MyFax online account | Possible (case‑by‑case; depends on policy and timing) | Low to Medium |
| Contact MyFax support (email/web ticket) | Possible (case‑by‑case; useful for disputed charges) | Medium |
| Cancel through third‑party billing (App Store/Google/PayPal) | Possible via third‑party refund policies (may be faster) | Low to Medium |
| Registered mail cancellation to Canadian address | May improve proof for disputes; refund depends on provider | Medium to High (postal time and process) |
After cancelling
After you cancel, monitor your bank or credit card statements for any unexpected charges and retain all cancellation confirmations and registered‑mail receipts. If a renewal is charged in error, contact MyFax support immediately and, if necessary, open a dispute with your card issuer or payment processor.
Helpful links: MyFax support and contact pages are available from the MyFax website - for example, start at https://www.myfax.com/. Review MyFax terms and privacy pages from the site for billing and retention terms. For Canadian consumer guidance, see the Government of Canada consumer protection pages at https://www.canada.ca/en/services/business/consumer-protection.html and your provincial consumer protection office.
Address
Send registered mail (raccomandata A/R) for proof of delivery to:
2 Gurdwara Road, 3rd Floor, Ottawa, ON K2E 1A2, Canada