Service de résiliation N°1 en Canada
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Mylo.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Mylo: Easy Method
What is Mylo
Mylo is a brand associated with both physical swim products (Mylo Swim) sold online and digital service offerings (branded here as Mylo Enterprises) such as subscription or bespoke digital services. In Canada, some legacy Mylo account plans and pricing persisted, and the consumer-facing product mix overlaps with services now promoted under related brands (for example, Moka).
How to cancel Mylo
- For Mylo Swim (web purchases): Start a return within 14 days of purchase. Ensure items are unwashed, unworn, in original packaging with the hygienic sticker intact. Follow the retailer’s return portal instructions or contact support to obtain a return authorization, then ship the item back using a trackable method.
- For Mylo Enterprises (digital services): Review your service terms immediately. Per the provider policy, cancellations are restricted - services already accessed, activated, scheduled, or previewed are non‑cancellable and non‑refundable. If you must submit a formal cancellation notice, send it in writing to the provider’s address (registered mail with return receipt recommended, see Address section) and keep copies of all correspondence and proof of mailing.
- Administrative step for both: If your terms require written notice, send it by registered mail (raccomandata A/R) or a traceable equivalent and retain the receipt. If you paid by card and believe charges are improper, contact your card issuer to discuss a dispute only after you have attempted cancellation with the provider.
What happens when you cancel
When you cancel a physical‑goods purchase and the return is accepted, your access to the item (possession) ends once the return is received and processed. For subscriptions or recurring services, cancellation typically prevents future renewals but does not always prorate or refund past charges unless the provider’s policy allows it. For digital services governed by Mylo Enterprises’ policy, access already granted or content already delivered will normally remain subject to the original sale terms and you may retain access until the end of any paid period despite cancellation requests, depending on the contract.
Will I get a refund?
Mylo Swim (web purchases): Refunds are issued to the original payment method after the returned item is received and inspected. There is no fixed timeline published for processing the refund; shipping costs are generally non‑refundable. Mylo Enterprises (digital services): Sales are final in most cases. No refunds, partial credits, or proration are provided except in limited circumstances such as verified duplicate charges or confirmed fraud. Pre‑launch or last‑minute cancellation windows noted by the provider (for example, billing within 72 hours) do not guarantee refunds; check the specific service agreement.
Mylo plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic (legacy Mylo) | C$1.00/month | Monthly | Non‑registered accounts, weekly withdrawals, portfolio manager, cashback perks |
| Advantage / Premium (legacy Mylo) | C$3.00/month | Monthly | Includes RRSP, socially responsible investing, next‑day withdrawals, plus basic features |
| Basic (current Moka) | C$4.99/month | Monthly | Automated round‑ups/investing, basic features |
| Moka 360 (current Moka) | C$15.00/month | Monthly | Financial coach, debt pay‑off tools, double cashback, Willful discount, plus basic features |
Your consumer rights in Canada
Canadian consumer protection laws vary by province, but online purchases generally afford some statutory rights such as a cooling‑off period for certain transactions and protections against unfair practices. Mylo Swim’s 14‑day return policy aligns with common expectations for returns, although shipping and return costs may be non‑refundable. For digital or customized services, Canadian law does not universally mandate refunds; consumers can contest charges through their credit card issuer, file complaints with provincial consumer protection offices, or seek assistance from federal offices like the Office of Consumer Affairs or the Competition Bureau when applicable.
Customer experiences
Available reviews indicate generally positive experiences around customer service and professionalism for related moving/storage services under the Mylo Enterprises name in non‑Canadian listings, while Mylo Swim product listings emphasize design quality and satisfaction in other regions. There are few negative or recurring complaints specific to Canada. Keep in mind that review samples are limited and may reflect different product lines or regional operations.
Documentation checklist
- Order confirmation or receipt (purchase date and item/service details)
- Account emails showing service activation or access (for digital services)
- Return authorization and tracking number (for physical goods)
- Copies of written cancellation notices and registered mail receipt (raccomandata A/R)
- Photos of item condition (unworn/unwashed, hygienic sticker intact) if returning goods
- Proof of payment (card statement) and any correspondence with support
Common mistakes
Consumers often assume all purchases are refundable; with Mylo Enterprises’ digital services that is not the case - accessed or previewed services are typically non‑refundable. Another frequent error is failing to meet the return conditions for physical goods (for example, returning items that are worn or missing the hygienic sticker), which can void a refund. Finally, not sending a required written cancellation or keeping proof of postage (registered mail receipt) can make disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Mylo Swim - Return via online portal and ship back | Refund to original payment method after inspection (no fixed timeline) | Moderate (must meet condition: unwashed, unworn, packaging, hygienic sticker) |
| Mylo Enterprises - Cancel digital service via written notice | No refund except for verified duplicate charges or fraud | High (sales final; dispute may require card issuer or regulator involvement) |
| Send registered written cancellation (raccomandata A/R) | Depends on service terms; does not guarantee refund but documents attempt | Low - Moderate (simple to send, valuable for records) |
After cancelling
After you cancel, keep all documentation and tracking/proof of mailing. If you returned physical goods, monitor your card or payment account for the refund and follow up with the seller if processing delays occur. If a digital service is non‑refundable and you believe charges were improper, contact your card issuer to inquire about a dispute and consider filing a complaint with the provincial consumer protection office or federal resources. Useful government resources include the Government of Canada consumer protection overview at Canada.ca - Consumer Protection and the Competition Bureau at competitionbureau.gc.ca. For payment disputes, contact your card issuer directly.
Address
Send written cancellation notices (recommended by registered mail with return receipt) to:
404 - 999 Canada Place
Vancouver BC V6C 3A2