Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Navig
123 Maple Street
M5J 2N8 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Navig service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Navig: Simple Process
What is Navig
Navig is a membership or subscription service (also referred to in some internal materials as Navigem) that provides access to services and account-based features to members in Canada. This guide explains how to cancel a Navig subscription from Canada and what to expect during and after the cancellation.
How to cancel Navig
- Prepare your account details: have your full name, account number or member ID, email address on file and any recent invoice or order number ready.
- Email (preferred): send a cancellation request to the support or cancellation email address shown in your account or on Navig’s website. Put “Account cancellation” in the subject, state the desired cancellation date, include the details above, request written confirmation and keep a copy of your sent message.
- In‑account (if available): sign into your Navig account, go to Account or Subscription settings and follow the cancellation flow. Save any on‑screen confirmation or email receipt that the system issues.
- By post: mail a written cancellation request to Navigem Canada Office, 123 Maple Street, Toronto, Ontario M5J 2N8, Canada. Include your full name, account number or member ID, the desired cancellation date and request return confirmation. Send by tracked or registered mail for proof of delivery.
What happens when you cancel
After your cancellation request is received and processed, your access to member features will end according to the terms of your subscription (immediately or at the end of a paid billing period). You should receive a confirmation email or written acknowledgement; if you do not, follow up with the method you used to cancel. Cancelling does not automatically delete account data unless Navig’s policies state otherwise - if you want personal data removed, request account deletion explicitly and ask for a confirmation of data removal or retention details.
Will I get a refund?
Refund eligibility depends on Navig’s specific terms and the timing of your cancellation. Some subscriptions are billed prepaid for a period and may not be refundable for time already used; others may offer pro‑rated refunds or refunds within a stated trial or cooling-off period. Exceptions can apply for billing errors, duplicate charges or where local consumer protection laws require a refund. Always request a refund in your cancellation message, include the reason, and keep records. If you believe a refund is owed and you do not receive it, you can dispute the charge with your payment provider or seek assistance from your provincial consumer protection office.
Navig plans and pricing
| Plan | Price | Billing frequency | Notes |
|---|---|---|---|
| Basic | Varies | Varies | Varies |
| Standard | Varies | Varies | Varies |
| Premium | Varies | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection rules vary by province and territory. There is no single federal “right to cancel” for all online or subscription services; instead, your rights will depend on the contract terms, any advertised promises (trial periods, money‑back guarantees) and provincial legislation. If you believe a business engaged in unfair practices, you can contact your provincial consumer protection office for guidance, and you may have remedies for misrepresentation, billing errors or failure to deliver services. For general federal resources, see the Government of Canada consumer pages.
Customer experiences
Users commonly report that email cancellations are the fastest way to get a written receipt and a quicker processing time. In‑account cancellations, when available, can be immediate and clear. Postal cancellations work but take longer and are best sent by tracked mail. Some customers report delays if the cancellation request omits required account details or if the provider’s support queue is busy. Keeping copies of all communications and requesting confirmation helps resolve most issues.
Documentation checklist
- Full name and account number/member ID
- Email address on the account and a copy of the email you send
- Recent invoice, order number or subscription start date
- Desired cancellation date and statement requesting written confirmation
- Proof of postage/tracking number for mailed requests and screenshots of any in‑account confirmation
Common mistakes
Common mistakes include sending a cancellation to the wrong email or a generic contact form without account details, failing to include the account number or member ID, not requesting written confirmation, and assuming that deleting an app or payment method automatically cancels a subscription. For mailed cancellations, not using tracked or registered mail can leave you without proof of delivery. Always include identifying information and request a confirmation to avoid delays.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Depends on policy; often fastest to request and receive decisions | Low | |
| In‑account | Depends on policy; may process immediately and show pro‑rated status | Low |
| Post (registered/tracked) | Depends on policy; slower but provides strong proof of request | Medium - High |
After cancelling
After your cancellation is confirmed, check your email for confirmation and monitor your bank or card statements for any unexpected renewals. Remove stored payment methods from the account if you do not plan to use the service. If a charge appears after a confirmed cancellation, follow up with Navig support and, if necessary, your payment provider. For information on consumer protection and dispute options in Canada, see official resources.
Helpful links: Government of Canada consumer information - https://www.canada.ca/en/services/consumer.html, Competition Bureau Canada - https://www.competitionbureau.gc.ca.
Address
Navigem Canada Office, 123 Maple Street, Toronto, Ontario M5J 2N8, Canada.