Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Neighborwho
P.O. Box 105168
30348-5168 Atlanta
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Neighborwho service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Neighborwho: Easy Method
What is Neighborwho
NeighborWho is a subscription-based people- and property-search service that provides background-style reports and neighborhood data. It operates through its website and customer support channels; there is no separate mobile app storefront process for subscriptions (cancellation and account management are handled directly through NeighborWho).
How to cancel Neighborwho
- Prepare your 9‑digit membership ID or the email used at signup, then choose one of these direct NeighborWho cancellation methods: email support@neighborwho.com; use the Contact Us form on their site (it can be pre‑populated with a cancellation request and your member ID/sign‑up email); start an online chat (24/7); or call customer service at 1‑866‑202‑17417 and provide your membership ID. If you prefer postal proof, send a signed cancellation letter by certified mail (raccomandata A/R) to: NeighborWho MSC - 149098 P.O. Box 105168 Atlanta, GA 30348‑5168, including your membership ID or sign‑up email.
What happens when you cancel
Cancellation stops future invoices; you will not be billed again after successful cancellation. You remain responsible for any charges already incurred for the active subscription period prior to cancellation. Access to paid features may continue until the end of the current billing cycle but could be handled differently depending on NeighborWho’s policies - confirm with customer service when you cancel. NeighborWho may retain account data in accordance with its terms and applicable privacy policy.
Will I get a refund?
Refunds are handled on a case‑by‑case basis and are not guaranteed by a Canada‑specific statutory 14‑day right in NeighborWho’s published policy. When a refund is approved, NeighborWho typically processes it immediately on their end; it can take up to 10 days to appear on your bank statement depending on your financial institution. Initiating a chargeback with your bank can lead NeighborWho to suspend your account and contest the chargeback, and they state they may be unable to issue a refund for that transaction. Under NeighborWho’s Terms & Conditions, refunds are generally limited to one per subscription and repetitive refund requests may be refused.
Neighborwho plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 7‑day trial + monthly membership | $1 for 7‑day trial, then $44.86 USD per month | Trial then monthly | Up to 50 reports per month; cancel at any time |
| 3‑month membership | $29.15 USD per month (billed over 3 months) | Monthly (3‑month commitment) | Up to 50 reports per month; cancel at any time |
Your consumer rights in Canada
Canadian consumer protection laws, including the federal Competition Act and provincial consumer protection statutes, generally require truthful advertising and informed consent for recurring billing. Consumers have rights against misleading or deceptive practices and may dispute unauthorized or unclear charges with their payment provider. While NeighborWho does not publish a Canada‑specific statutory 14‑day cancellation guarantee, consumers in Canada may still seek remedies by disputing unauthorized charges with their bank and by filing complaints with provincial consumer protection offices or the Competition Bureau if they believe disclosures or consent were inadequate. Contract terms that are hidden, unconscionable, or that improperly restrict remedies may be challengeable under provincial laws.
Customer experiences
Experiences reported online are mixed. Some customers describe prompt and helpful responses from NeighborWho support and report receiving refunds after contacting customer service directly. However, many complaints - particularly on review sites - describe unexpected recurring charges following a trial, difficulty locating or completing cancellation, and concerns about unclear sign‑up disclosure. Several reviewers have used strong language (e.g., calling the service a 'scam') where they felt billing or consent were not transparent. These patterns suggest the importance of documenting communications and confirming cancellation directly with NeighborWho.
Documentation checklist
- Membership ID (9 digits) or sign‑up email; screenshots of sign‑up pages or trial terms; copies of billing statements showing charges; date/time stamps of cancellation attempts; copies of emails or chat transcripts with support; certified mail receipt and a copy of the mailed cancellation letter (if used).
Common mistakes
Typical errors include assuming deleting an app or removing a payment method will cancel the subscription, failing to include your membership ID or sign‑up email when requesting cancellation, waiting too long to act after noticing a charge, and initiating a chargeback before first attempting to resolve the issue with NeighborWho - which can lead to account suspension and complicate refunds. Also, relying on the App Store or Google Play to manage cancellation is a mistake for NeighborWho because the company does not use separate app‑store subscriptions; cancellations must be made via NeighborWho’s direct channels.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email to support@neighborwho.com | Case‑by‑case | Low |
| Contact Us form (site) | Case‑by‑case | Low |
| Online chat (24/7) | Case‑by‑case | Low |
| Phone: 1‑866‑202‑17417 (with membership ID) | Case‑by‑case | Medium |
| Certified mail to P.O. Box (proof of delivery) | Case‑by‑case | Medium‑High |
After cancelling
After you cancel, keep confirmation from NeighborWho (email or chat transcript) and any postal proof for your records. Watch your bank or card statements for up to one billing cycle to confirm no further charges post‑cancellation. If you do not receive a reply or you see unauthorized charges, contact your financial institution to dispute the charge and consider filing a complaint with your provincial consumer protection agency or the Competition Bureau. Helpful official pages: NeighborWho FAQ (neighborwho.com/faq), billing FAQ (neighborwho.com/faq/billing), refund policy (support.neighborwho.com - Refund Policy), and Terms & Conditions (neighborwho.com/terms-and-conditions). For independent reviews and complaint histories see consumer sites such as Trustpilot and the BBB.
Address
NeighborWho MSC - 149098 P.O. Box 105168 Atlanta, GA 30348‑5168