Cancellation Neocortext: Easy Method

What is Neocortext

Neocortext (operating as Neocortext Inc.) provides digital subscription services and mobile apps under brands such as Reface. It delivers software features, in‑app functionality and integrations on a recurring billing basis, with customer support and terms governed by the developer’s user agreements and the store/platform used to purchase the subscription.

How to cancel Neocortext

• Google Play (Android): Open Google Play > Subscriptions, find “Reface,” tap “Cancel.” If you want a refund you must also use Google Play’s refund flow - open the app’s page or order history, select “Request a refund,” choose a reason and submit. See Neocortext terms: neocortex.link/terms.
• iOS (App Store): On your device go to Settings or the App Store > Subscriptions, find Reface and tap “Cancel Subscription.” To request a refund, use Apple’s “Report a Problem” process via reportaproblem.apple.com or the App Store purchase history. Reference: neocortex.link/terms.
• Web / Direct with developer: Sign in to your account on the developer’s site and go to your subscription or plans page to cancel. Cancellation typically takes effect at the end of the current billing period and refunds are not provided unless expressly stated. For direct cancellations you may also send a written notice; it is advisable to send registered mail (raccomandata A/R) to ensure proof of delivery - see the address in the Address section and the developer terms: neocortex.link/tos.

What happens when you cancel

When you cancel a Neocortext subscription the service generally continues until the end of the current paid billing period; access and billing stop at the period’s end unless you resubscribe. Content or account data may remain available for some time depending on the developer’s data retention and backup policies, but permanent deletion policies are set by Neocortext and should be checked in their terms. Cancelling does not automatically produce a refund unless the developer or the platform explicitly grants one.

Will I get a refund?

Neocortext’s stated policy is that all fees paid are non‑refundable except where explicitly noted in their terms. Cancellation of an active subscription does not usually trigger a refund for the remainder of the billing period. If you purchased through Google Play or Apple, you may request a refund through those platforms’ refund processes; approval is at the platform’s discretion and follows their policies. See Neocortext’s policy: neocortex.link/tos and the store refund pages for details.

Neocortext plans and pricing

Your consumer rights in Canada

Canadian consumers have a range of protections, but their applicability depends on the nature of the seller and the contract. The commonly referenced 14‑day cooling‑off right applies in some jurisdictions and to certain types of contracts, but many digital subscriptions offered by foreign developers or purchased through app platforms may not be covered by a federal automatic 14‑day refund right. If your purchase was made through Google Play or Apple, platform refund policies are often the most direct route for recourse. You can also dispute charges with your credit card issuer and report unfair business practices to federal or provincial agencies (for example the Competition Bureau or your provincial consumer protection office). Neocortext’s terms do not provide a general 14‑day cancellation and refund right.

Customer experiences

Publicly available user reviews show recurring themes of concern: many reviewers report unexpected recurring charges (for example, weekly charges such as US$19.99 reported on review sites), difficulties locating and completing cancellation, and slow or unresponsive customer support. There are multiple reports alleging deceptive billing practices, including higher charges than advertised during trial periods. While platform‑level purchases (Google Play / Apple) give users an additional refund channel, community feedback indicates some users still experience friction when requesting refunds or confirming cancellations.

Documentation checklist

• Account email/username and subscription ID (if available)
• Order receipts or purchase confirmation (Google Play / Apple receipts or developer invoice)
• Bank or credit card statements showing charges
• Dates and screenshots of cancellation attempts and subscription screens
• Any correspondence with support (emails, chat transcripts)
• Proof of mailed cancellation (registered mail tracking and delivery receipt), if applicable

Common mistakes

Users commonly assume cancellation takes effect immediately; in many cases access remains until the paid period ends and charges may continue if renewal is not properly cancelled in the store used to purchase. Another frequent error is contacting the developer instead of using Google Play or Apple when the purchase originated from those stores - platform purchases are governed by the store’s billing and refund system. Failing to save receipts, timestamps, screenshots or to send written notice (when required) reduces your ability to dispute charges later. Finally, assuming a free trial ends automatically without verifying the subscription status can lead to unexpected charges.

Comparative recap

After cancelling

After you cancel, keep copies of receipts, confirmation screens and any cancellation confirmation. If you purchased through an app store and a refund is needed, start with the store’s refund request process. If the developer issued unexpected charges or would not refund, consider disputing the charge with your card issuer and reporting the issue to consumer protection authorities. Helpful links: Neocortext terms and policies (Terms of Service and Terms & Refunds) and community reports such as the Trustpilot page for Reface (ca.trustpilot.com/review/reface.ai).

Address

P. O. Box 76076, Ottawa, Ontario K2W 0E1, Canada