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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Neocortext service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Neocortext: Easy Method
What is Neocortext
Neocortext (operating as Neocortext Inc.) provides digital subscription services and mobile apps under brands such as Reface. It delivers software features, in‑app functionality and integrations on a recurring billing basis, with customer support and terms governed by the developer’s user agreements and the store/platform used to purchase the subscription.
How to cancel Neocortext
- Google Play (Android): Open Google Play > Subscriptions, find “Reface,” tap “Cancel.” If you want a refund you must also use Google Play’s refund flow - open the app’s page or order history, select “Request a refund,” choose a reason and submit. See Neocortext terms: neocortex.link/terms.
- iOS (App Store): On your device go to Settings or the App Store > Subscriptions, find Reface and tap “Cancel Subscription.” To request a refund, use Apple’s “Report a Problem” process via reportaproblem.apple.com or the App Store purchase history. Reference: neocortex.link/terms.
- Web / Direct with developer: Sign in to your account on the developer’s site and go to your subscription or plans page to cancel. Cancellation typically takes effect at the end of the current billing period and refunds are not provided unless expressly stated. For direct cancellations you may also send a written notice; it is advisable to send registered mail (raccomandata A/R) to ensure proof of delivery - see the address in the Address section and the developer terms: neocortex.link/tos.
What happens when you cancel
When you cancel a Neocortext subscription the service generally continues until the end of the current paid billing period; access and billing stop at the period’s end unless you resubscribe. Content or account data may remain available for some time depending on the developer’s data retention and backup policies, but permanent deletion policies are set by Neocortext and should be checked in their terms. Cancelling does not automatically produce a refund unless the developer or the platform explicitly grants one.
Will I get a refund?
Neocortext’s stated policy is that all fees paid are non‑refundable except where explicitly noted in their terms. Cancellation of an active subscription does not usually trigger a refund for the remainder of the billing period. If you purchased through Google Play or Apple, you may request a refund through those platforms’ refund processes; approval is at the platform’s discretion and follows their policies. See Neocortext’s policy: neocortex.link/tos and the store refund pages for details.
Neocortext plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Base Subscription (first 3 users) | C$378.00 | Monthly | Includes all Neo Software features; live product support; automatic software upgrades and data backup; integration with IDEXX Reference Labs and VetConnect PLUS; intuitive UI and in‑app training. |
| Additional User | C$27.00 | Monthly per user | Each additional active user beyond the first three. |
| Additional Location | C$197.00 | Monthly per location | For each multilocation practice additional location. |
| One‑time setup / training | C$3,210.00 | One‑time | Initial setup and training cost. |
| Data conversion | C$775.00 | One‑time | Data conversion fee. |
Your consumer rights in Canada
Canadian consumers have a range of protections, but their applicability depends on the nature of the seller and the contract. The commonly referenced 14‑day cooling‑off right applies in some jurisdictions and to certain types of contracts, but many digital subscriptions offered by foreign developers or purchased through app platforms may not be covered by a federal automatic 14‑day refund right. If your purchase was made through Google Play or Apple, platform refund policies are often the most direct route for recourse. You can also dispute charges with your credit card issuer and report unfair business practices to federal or provincial agencies (for example the Competition Bureau or your provincial consumer protection office). Neocortext’s terms do not provide a general 14‑day cancellation and refund right.
Customer experiences
Publicly available user reviews show recurring themes of concern: many reviewers report unexpected recurring charges (for example, weekly charges such as US$19.99 reported on review sites), difficulties locating and completing cancellation, and slow or unresponsive customer support. There are multiple reports alleging deceptive billing practices, including higher charges than advertised during trial periods. While platform‑level purchases (Google Play / Apple) give users an additional refund channel, community feedback indicates some users still experience friction when requesting refunds or confirming cancellations.
Documentation checklist
- Account email/username and subscription ID (if available)
- Order receipts or purchase confirmation (Google Play / Apple receipts or developer invoice)
- Bank or credit card statements showing charges
- Dates and screenshots of cancellation attempts and subscription screens
- Any correspondence with support (emails, chat transcripts)
- Proof of mailed cancellation (registered mail tracking and delivery receipt), if applicable
Common mistakes
Users commonly assume cancellation takes effect immediately; in many cases access remains until the paid period ends and charges may continue if renewal is not properly cancelled in the store used to purchase. Another frequent error is contacting the developer instead of using Google Play or Apple when the purchase originated from those stores - platform purchases are governed by the store’s billing and refund system. Failing to save receipts, timestamps, screenshots or to send written notice (when required) reduces your ability to dispute charges later. Finally, assuming a free trial ends automatically without verifying the subscription status can lead to unexpected charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Google Play | Possible via Google Play refund request; approval at Google’s discretion. | Moderate (platform process; user reports of mixed outcomes). |
| Apple / App Store | Possible via Apple’s “Report a Problem” refund flow; approval at Apple’s discretion. | Moderate (platform process; outcome not guaranteed). |
| Web / Direct with developer | Generally no refunds unless expressly stated in Neocortext terms. | Higher (must follow developer terms; cancellations typically effective at period end). |
After cancelling
After you cancel, keep copies of receipts, confirmation screens and any cancellation confirmation. If you purchased through an app store and a refund is needed, start with the store’s refund request process. If the developer issued unexpected charges or would not refund, consider disputing the charge with your card issuer and reporting the issue to consumer protection authorities. Helpful links: Neocortext terms and policies (Terms of Service and Terms & Refunds) and community reports such as the Trustpilot page for Reface (ca.trustpilot.com/review/reface.ai).
Address
P. O. Box 76076, Ottawa, Ontario K2W 0E1, Canada