Cancellation service #1 in Netherlands
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Nordvpn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Nordvpn: Easy Method
What is Nordvpn
NordVPN is a virtual private network (VPN) service that encrypts your internet traffic, hides your IP address, and provides access to servers in multiple countries to improve privacy, security, and access to geo‑restricted content. It is a subscription service available on desktop and mobile platforms, often sold via Nord’s website, the Apple App Store, and Google Play.
How to cancel Nordvpn
- Web (Nord Account): Log into your Nord Account, open the Billing tab, click “cancel” next to auto‑renewal, confirm the cancellation and wait for a confirmation email. Your subscription will stop auto‑renewing and you keep access until the end of the paid period.
- Apple App Store (iOS): You must cancel through Apple. On your iPhone go to Settings → Apple ID → Subscriptions → NordVPN → Cancel Subscription. Nord cannot cancel or refund App Store purchases for you.
- Google Play Store (Android): Open the Google Play app → Profile → Payments & subscriptions → Subscriptions → NordVPN → Cancel Subscription. Billing will stop; refunds may require contacting Nord support or Google Play depending on timing.
- Support request (refunds or questions): For web purchases, contact NordVPN customer support via live chat or email to request a refund within the applicable refund window.
What happens when you cancel
If you cancel auto‑renewal through your Nord Account, your subscription will not renew at the next billing date but you retain access to the VPN until the end of your current paid period. If you cancel via Apple or Google Play, billing stops for future periods but access usually continues until the end of the current subscription period set by Apple/Google. Cancelling does not automatically delete your account or data; Nord retains account records per its privacy policy. If you need account deletion, request it via Nord support or account settings.
Will I get a refund?
NordVPN offers a 30‑day money‑back guarantee for initial purchases made via its website; to obtain a refund you generally must contact NordVPN customer support (live chat or email) and request the refund within 30 days of the first purchase. Exceptions apply: refunds are typically not available if the subscription has already renewed beyond the initial purchase period, App Store purchases must be refunded through Apple, and Google Play purchases may be refunded by Nord if they meet Nord’s terms or by Google Play (Google also accepts refund requests directly within certain timeframes, e.g., within 48 hours). Refunds, when approved, often take a few business days up to around 10 business days to return to your payment method.
Nordvpn plans and pricing
The table below shows common plans and Canadian pricing reported for NordVPN; all plans include the 30‑day money‑back guarantee on purchases made through Nord’s web sales channel.
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Basic (1-month) | C$14.08 | Monthly | Core VPN service |
| Basic (1-year) | C$68.21/year | Annual | Core VPN service |
| Basic (2-year) | C$99.33 (~C$4.14/month) | Biennial | Core VPN service |
| Basic (2-year promo - Tom’s Guide) | C$3.76/month (C$105.36 upfront) | Biennial offer | Core VPN + 4 months free + C$20 Amazon gift card |
| Plus (2-year promo - Tom’s Guide) | C$4.88/month (C$136.56 upfront) | Biennial offer | Threat Protection Pro, NordPass + extras |
| Complete (2-year promo - Tom’s Guide) | C$5.99/month (C$167.76 upfront) | Biennial offer | Plus features + 1 TB encrypted cloud |
| Ultra (2-year exclusive Canada - Tom’s Guide) | C$7.71/month (C$215.76 upfront) | Biennial offer | Complete features + Incogni + extras |
Your consumer rights in Canada
Canadian consumers may have statutory protections beyond a vendor’s stated policy. Provincial consumer protection laws (for example Ontario’s Consumer Protection Act and similar statutes in other provinces) can provide remedies where terms are misleading, auto‑renewal disclosures are inadequate, or the service is not as advertised. If you believe NordVPN’s practices violate disclosure requirements or you are unfairly refused a refund, you can raise the issue with your provincial consumer protection office, dispute the charge with your credit card issuer, or seek other remedies available under local law.
Customer experiences
Reviews are mixed: many users praise NordVPN for ease of use, reliable performance, strong security features, and responsive customer support. Others report problems with unexpected auto‑renewal charges and difficulties obtaining refunds or cancelling after renewals. Some complaints cite billing disputes and the need to pursue chargebacks when refunds were refused. These patterns suggest that cancellation and refund outcomes are generally positive when done via the Nord Account and within the 30‑day window, but can be more complicated for marketplace purchases (Apple/Google) or after renewals.
Documentation checklist
- Account email and username for NordVPN
- Order or invoice number (from purchase confirmation email)
- Date of purchase and billing period
- Evidence of cancellation attempt (screenshot or confirmation email)
- Payment method details (last 4 digits of card) and any charge dates
Common mistakes
A common mistake is assuming Nord can refund App Store or Google Play purchases - Apple and Google handle in‑app subscriptions and refunds for purchases made through their stores, so you must use their channels for those refunds. Another frequent error is waiting past the 30‑day money‑back window for web purchases or attempting to cancel only after an automatic renewal has processed; refunds after renewal are more likely to be denied. Finally, some users forget to confirm that auto‑renewal is turned off in their Nord Account (or in Apple/Google subscription settings), and assume cancellation was complete without seeing a confirmation email.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Nord Account) | 30‑day money‑back guarantee for initial web purchases; contact Nord support for refund. | Low |
| Apple App Store | Refunds must be requested via Apple; Nord cannot process App Store refunds. | Medium |
| Google Play Store | Google Play may refund within its window (e.g., 48 hours); Nord support can also refund within its terms. | Medium |
After cancelling
After you cancel, keep confirmation emails and screenshots until the billing cycle ends and any refund is processed. If you requested a refund and do not receive it within the timeframe advised by support (commonly up to about 10 business days), follow up with Nord support and, if necessary, your payment provider. Useful official links: Nord Account login and support (Nord Account and NordVPN Support), Apple subscriptions info (Manage subscriptions on iPhone or iPad), Google Play refunds and subscriptions (Google Play subscriptions), and general Canadian consumer protection information (Government of Canada - Consumer protection).
Address
Fred. Roeskestraat 115, 1076 EE Amsterdam, Netherlands