Cancellation service N°1 in Japan
Contract number:
To the attention of:
Cancellation Department – Notta
1-12-1 Dogenzaka, Shibuya Mark City W, 22nd Floor
150-0043 Tokyo
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Notta service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Notta: Easy Method
What is Notta
Notta is a cloud-based transcription and voice-to-text service that converts audio and video into searchable text, offers speaker identification, translation and AI summaries, and provides both mobile apps and a web interface for managing recordings and subscriptions. It is commonly used for meetings, interviews and note-taking and offers free trials and paid Pro plans with higher usage limits.
How to cancel Notta
- Preferred: Cancel online via your Notta web account - sign in at the Notta web interface, go to "Billing" and follow the cancellation prompts. For subscriptions purchased through the App Store or Google Play, cancel through your Apple account or Google Play account respectively (App Store subscriptions are managed through Apple; Google Play subscriptions are managed through Google Play). If you purchased through the mobile app, you may also contact support via in-app feedback or email support@notta.ai for help. Note: cancel at least 24 hours before your next billing date to prevent renewal; deleting the app or your account does not automatically cancel a subscription. For mobile 3-day free trials: on iOS/Android you must cancel at least 24 hours before the trial ends or you will be charged and cancellation will end the trial immediately; on the web you may cancel anytime before expiry and the trial will continue until its scheduled end. For full cancellation instructions see the Notta support page: How can I cancel my subscription? and the 3-day free trial page: 3-day Free Trial on Notta mobile app.
What happens when you cancel
When you cancel a paid Notta subscription, your remaining paid days typically remain active until the end of the current billing cycle; you will retain access to the subscription features until that date. Cancellation prevents future renewals but does not retroactively remove charges already billed. Cancelling via the correct platform is important: web subscriptions must be cancelled on Notta's website under Billing, while App Store and Google Play subscriptions must be cancelled through those stores. Removing the app from your device or deleting your Notta account does not automatically stop recurring charges unless you also cancel the subscription through the appropriate platform.
Will I get a refund?
Notta's official policy states subscriptions are generally non-refundable; for purchases through Apple or Google Play you are usually directed to request refunds via those stores. Notta support can be contacted for billing issues and may help in certain cases. The Notta Terms of Service also state that termination can entitle users to a refund of prepaid fees covering the remainder of the term following termination, which may create an exception in some situations - contact Notta support or refer to the Terms for details. See Notta's refund guidance: Do you offer refunds? and the Terms of Service: Notta Terms of Service.
Notta plans and pricing
| Plan | Price (approx CAD) | Period | Features |
|---|---|---|---|
| Notta Pro Monthly (via App Store) | Approximately C$26 - 27 / month | Monthly | 1,800 minutes/month, up to 5h per recording, export, translation, custom vocabulary, AI summaries |
| Notta Pro Annual (via App Store) | Approximately C$238 - 245 / year (~C$20 - 21/month) | Annual | Same as monthly Pro |
Your consumer rights in Canada
Under Canadian consumer protection law, purchasers of online subscription services generally have a 14-day cooling-off period allowing cancellation for a full refund within 14 days of the contract start, unless the service was fully performed with the user's informed consent. Notta's stated non-refundable policy does not override statutory consumer rights in Canada; you may therefore be able to assert a right to a refund within that 14-day window. If you believe you were charged unauthorizedly or Notta failed to comply with Canadian rules, you can dispute the charge through your payment provider (Apple, Google Play or your credit card issuer) and, if unresolved, file a complaint with your provincial consumer protection agency.
Customer experiences
User reviews are mixed. Positive feedback highlights Notta's multilingual transcription capabilities, good speaker identification, useful AI features, and instances of responsive customer support and timely refunds. Negative reports commonly involve continued or unexpected billing after cancellation, difficulties obtaining refunds even when cancelled within trial terms, and product issues such as very short or partial transcriptions, trouble downloading transcripts, lower accuracy for specialized technical vocabulary, and slow or unsatisfactory support responses. These mixed reports suggest variability in both service performance and resolution speed.
Documentation checklist
- Order receipt or purchase confirmation (email or App Store/Google Play receipt)
- Subscription ID or order number
- Date/time of purchase, trial start and trial end (if applicable)
- Screenshots showing billing charges and subscription status
- Confirmation of cancellation (if available) and timestamps
- Copies of any communications with Notta support or store support
Common mistakes
Many cancellations issues stem from a few common mistakes. Deleting the Notta app without cancelling the subscription in the App Store, Google Play, or Notta web Billing page will not stop recurring charges. Waiting until the billing date or within 24 hours of renewal can result in an unwanted automatic charge; always cancel at least 24 hours before the next billing date. For mobile 3-day trials, cancelling on a mobile device less than 24 hours before the trial ends can still trigger the first paid charge and may immediately end the trial. Finally, relying solely on in-app feedback without saving confirmation or follow-up can make disputes harder to prove later.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Notta Web (Billing) | Possible; Notta policies generally non-refundable but support may consider prorated refunds per Terms | Low - fastest and most reliable |
| App Store (Apple) | Refunds handled by Apple - request via your Apple account; Notta cannot directly refund App Store purchases | Low - Medium - managed through Apple support |
| Google Play | Refunds handled by Google Play - request via your Google account; Notta cannot directly refund Google purchases | Low - Medium - managed through Google Play support |
| Email to support@notta.ai or in-app feedback | Possible but not guaranteed; response and refund decisions vary by case | Medium - High - may be slower and require follow-up |
After cancelling
After you cancel, keep any confirmation emails, screenshots and receipts until you verify that no further charges occur. If you were billed in error or do not receive a refund you believe you are owed, first contact Notta support at support@notta.ai and provide your documentation. For purchases made through Apple or Google Play, follow their refund procedures: request refunds inside the respective store. If the issue remains unresolved, contact your card issuer to dispute unauthorized charges and consider filing a complaint with your provincial consumer protection office. Helpful links: Notta cancellation guide - How can I cancel my subscription?, 3-day free trial - 3-day Free Trial, refund policy - Do you offer refunds?, and Terms of Service - Notta Terms of Service.
Address
Postal code 150‑0043 Tokyo, Shibuya‑ku, 1‑12‑1 Dogenzaka, Shibuya Mark City W, 22nd Floor, Tokyo, Japan