Cancellation Nova: Easy Method

What is Nova

Nova is a subscription-based professional networking and career platform that connects users with mentors, coaches, and industry talent. It offers tiered access (daily, monthly, annual) to features designed to support networking, mentoring, and career advancement.

How to cancel Nova

Cancellation depends on how you purchased the subscription. Deleting the app does not cancel billing. Below are the primary cancellation routes and the specific steps to follow.

• Apple App Store (iOS): Open your Apple ID account settings at least 24 hours before the subscription period ends, locate Subscriptions, find Nova, and turn off auto-renewal. For refunds or billing disputes for Apple purchases use Apple’s "Report a Problem" process via Apple Support - Manage subscriptions.
• Google Play or Web purchases: Contact Nova customer support and provide your order number (receipt). Request cancellation and any refund consideration; Nova will process or request a Google refund as applicable.
• Direct Nova subscription or other third-party platforms: Contact Nova support with your order number or proof of purchase. Note that simply uninstalling the app does not stop the subscription - you must cancel via the platform or Nova directly.
• Registered mail (optional formal notice): If you prefer a written termination notice, send a registered letter (raccomandata A/R) to the legal headquarters address provided below and include your account/order details.

What happens when you cancel

When you cancel a Nova subscription, the subscription remains active until the end of the current paid term and will not auto-renew after that term. You will retain access to subscription features until the period expires. Cancelling does not automatically delete your Nova account or necessarily remove your data; Nova’s data retention and account-deletion policies govern those details and may require a separate request.

Will I get a refund?

Nova’s general policy is that charges are non-refundable and there are no credits for partially used billing periods. Exceptions may apply if you request a refund within 14 days of the transaction date or if applicable law requires a refund. Purchases made via Apple ID must be handled by Apple through their refund process; Nova cannot issue refunds for Apple-billable purchases. For purchases not billed through Apple, Nova will refund (or request a refund from Google) payments if a refund claim is received within 14 days of notice, subject to Nova’s assessment and applicable law.

Nova plans and pricing

Your consumer rights in Canada

Canadian consumers are protected by federal and provincial consumer-protection laws that prohibit unfair practices and require clear disclosure of terms. There is no universal nationwide cooling-off period for digital subscriptions, but you may have recourse through your payment provider (credit card chargeback), provincial consumer protection offices, or small-claims courts where applicable. If your purchase was billed through Apple, Apple’s terms and processes apply. Keep documentation and contact your card issuer if you believe a charge is unauthorized or if the merchant’s stated terms were misleading.

Customer experiences

User feedback is mixed. Many users praise Nova for providing valuable networking opportunities, mentorship, and career connections, reporting meaningful introductions and professional growth. Other users have reported problems including disorganized recruitment/onboarding processes, concerns about commission-based recruiting practices, limited responsiveness, technical issues such as crashes and poor UX, and dissatisfaction with engagement or measurable results despite paying subscription fees. These mixed reports suggest benefits for some users and execution or transparency issues for others.

Documentation checklist

• Order number and purchase receipt (App Store/Google Play or web receipt)
• Date of transaction and subscription period (monthly/annual/day pass)
• Screenshots of subscription status or billing entries
• Copies of any support correspondence (email/chat) and ticket numbers
• Bank or card statement entries showing the charge (last four digits of card)
• If sending a registered letter: printed request, signature, and proof of registered mailing to the legal address below

Common mistakes

A frequent mistake is assuming that deleting or uninstalling the Nova app cancels the subscription - it does not, and billing will continue unless you cancel through the purchase platform or Nova support. Another common error is missing the recommended 24-hour window for cancelling App Store subscriptions before the renewal date, which can result in an unwanted renewal. People also sometimes fail to keep their order number or receipts, which slows support and refund requests, or contact the wrong support channel (e.g., asking Nova to refund an Apple-billed purchase).

Comparative recap

After cancelling

After you cancel, keep copies of your cancellation confirmation, receipts, and any correspondence. If you need to request an Apple refund, use Apple’s Report a Problem. For Google Play subscription help see Google Play subscriptions. If you encounter billing issues that the merchant will not resolve, contact your card issuer to discuss a dispute or chargeback and consult your provincial consumer protection office. For general Canadian consumer information see Government of Canada - Consumer information.

Address

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