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Cancellation Numberguru: Easy Method
What is Numberguru
NumberGuru is a paid online phone‑number lookup and reverse‑lookup service that offers basic and premium report access through web and mobile subscriptions. It provides users with contact information and summary reports based on searches for phone numbers and related identities.
How to cancel Numberguru
- App Store (iOS): Open the Settings app → tap your name → Subscriptions → select the NumberGuru subscription → Cancel Subscription. If there is no Cancel button or you see an expiration message, the subscription is already cancelled. Note: deleting or uninstalling the app does not cancel the subscription.
- Google Play (Android): Open the Google Play app → Account → Subscriptions → select NumberGuru → Cancel subscription. Access continues until the end of the current paid period. Uninstalling the app does not cancel the subscription.
- Web (direct NumberGuru account): Log into your NumberGuru account and use the "Cancel My Account" option via the Contact Us page, use live chat, call 1‑866‑673‑9048, or email [email protected]. NumberGuru will send a confirmation email; access remains for the remainder of any paid period. For a formal written notice that some Canadian or US providers require, send certified mail to NumberGuru at P.O. Box 105168, Atlanta, GA 30348‑5168 (MSC - 784064); email or phone contacts are also accepted but certified postal notice is the record‑keeping method noted for formal requests.
What happens when you cancel
When you cancel, your subscription will stop future automatic renewals but you typically retain access to premium features until the end of the current paid billing period. Cancelling through the App Store or Google Play only stops future charges from that platform; NumberGuru may still hold account data per its policies. You should receive a cancellation confirmation email when cancelling through the web support channels - save that confirmation for your records. Simply uninstalling the app does not stop billing.
Will I get a refund?
Refunds are considered on a case‑by‑case basis. If you purchased directly via the NumberGuru web service, contact [email protected] with your member ID or signup email to request review; NumberGuru processes refunds immediately on their end but bank posting can take up to about 10 - 30 days depending on the policy noted. If the subscription was purchased through Google Play, you must request a refund through Google Play rather than through NumberGuru. NumberGuru’s terms indicate refunds may be limited (often one refund per subscription) and refunds perceived as repetitive or in bad faith can be refused; excessive chargebacks may result in account suspension.
Numberguru plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 7‑Day Trial | US$1.00 (approx. C$1.35 - C$1.50) | One‑time, 7‑day | Up to 100 reports; cancel anytime |
| Standard Monthly Subscription | US$29.99/month (approx. C$40 - C$42) | Monthly | Full access to premium lookup reports |
Your consumer rights in Canada
NumberGuru’s published policies do not explicitly reference a statutory Canadian cooling‑off period; their stated approach is case‑by‑case refunds with limits (often one refund per subscription) and variable processing times (up to about 10 - 30 days for bank posting). If you believe you were charged incorrectly, first contact NumberGuru support and keep all documentation. Canadian consumers may also consider contacting their payment provider (credit card issuer) about a dispute or chargeback if direct resolution fails, and may seek guidance from their provincial consumer protection office. This is general information, not legal advice - if you need legal certainty, consult a qualified professional or your local consumer protection agency.
Customer experiences
Public reviews are mixed. Some users report the service is useful for quick basic information and that it delivered expected results in routine lookups. Other reviewers have reported problems with post‑cancellation charges, difficulties obtaining full refunds after trial offers, and unresponsive support in some cases. These mixed reports are consistent with a service that works for some users but has had customer‑service and billing complaints reported in public reviews.
Documentation checklist
- Account email or member ID, proof of purchase or receipt, date of purchase and date/time of cancellation, screenshots or copies of cancellation attempts and confirmation emails, bank or card statements showing charges, and certified mail tracking number or delivery receipt if you sent a postal cancellation notice.
Common mistakes
Many problems stem from assuming uninstalling the app cancels the subscription; it does not. Another common mistake is contacting NumberGuru support for refunds when the purchase was made through Google Play - Google handles Play refunds. Failing to keep confirmation emails, receipts, or certified‑mail documentation can also make disputes harder to resolve. Finally, repeatedly requesting refunds without following the provider’s stated process may lead to refusal or account restrictions.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds generally handled via Apple/App Store; contact Apple Support or request through your Apple account. You may also contact NumberGuru for account issues. | Moderate - requires Apple account/subscription management and Apple refund process. |
| Google Play (Android) | Refunds must be requested through Google Play (Google handles refunds for Play purchases). | Moderate - handled through Google Play console/refund flow. |
| Web (direct) | Case‑by‑case via [email protected]; generally limited to one refund per subscription; bank posting may take 10 - 30 days. | Moderate - contact support by email, chat or phone; consider sending certified mail for formal notice. |
After cancelling
Keep the cancellation confirmation email and any receipts. If you need help with a refund or billing dispute, start by emailing [email protected] and include your member ID, sign‑up email and purchase details. For Apple subscription support see Apple subscriptions. For Google Play subscription support and refunds see Google Play subscriptions. For general contact or the NumberGuru site visit numberguru.com.
Address
NumberGuru
MSC - 784064, P.O. Box 105168
Atlanta, GA 30348‑5168
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Written by Amelia Clark
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.
FAQ
To cancel your Numberguru subscription via the App Store, open the Settings app, tap your name, go to Subscriptions, select Numberguru, and then tap Cancel Subscription. Remember, simply uninstalling the app will not cancel your subscription.
Yes, when you cancel your Numberguru subscription, you will retain access to premium features until the end of your current billing period. Make sure to save your cancellation confirmation for your records.
Refunds for Numberguru subscriptions are handled on a case-by-case basis. If you purchased directly from the website, contact [email protected] with your member ID or signup email to request a refund, and consider sending a certified mail for formal notice.
Numberguru offers a 7-Day Trial for US$1.00 and a Standard Monthly Subscription for US$29.99. The trial allows up to 100 reports and can be canceled anytime.
If you have a billing dispute with Numberguru, it's best to contact them directly via email at [email protected] or send a certified mail to their address at P.O. Box 105168, Atlanta, GA 30348-5168.