Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Nutricoach
1751 rue Richardson
H3K 1G6 Montréal
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nutricoach service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Nutricoach: Easy Method
What is Nutricoach
Nutricoach (branded as NutriCoach AI in app stores and Nutricity.ca on the web) is a nutrition and meal‑logging service that offers a free tier plus paid subscription plans with AI-powered meal logging, tracking tools, and guidance. The service is available as a website for purchases/physical products and as a mobile app subscription through the App Store.
How to cancel Nutricoach
- Cancel a web order (Nutricity.ca): If you placed an order on Nutricity.ca, contact customer service immediately. Orders can be cancelled before they are shipped; once an order has been dispatched, cancellation is not possible. Provide your order number and contact details so the team can confirm whether shipment has occurred.
- Cancel a NutriCoach AI subscription (App Store): App subscriptions are managed by the app store. On iPhone/iPad, open Settings > [your name] > Subscriptions, find NutriCoach AI, and choose Cancel Subscription. For other platforms, follow the corresponding store subscription management steps. Cancelling the subscription stops future renewals but does not necessarily trigger an automatic refund.
- Cancel by email: Send a cancellation request to the company’s customer service email. Include your full name, account or order number, and a clear statement requesting cancellation. Keep a copy of the sent message and any reply.
- Cancel by postal mail: Send a written cancellation request to the company’s mailing address (see Address section). Include your full name, account or order number, and a clear cancellation statement, and send by a tracked method if you want proof of receipt.
What happens when you cancel
If you cancel a physical order on Nutricity.ca before shipment, the merchant should stop processing and confirm cancellation; if the item has already been dispatched, you cannot cancel and must follow the returns process if eligible. For app subscriptions, cancelling stops automatic renewal but you typically retain access to premium features until the end of the paid period. Data associated with your account (logged meals, profile, settings) is generally retained unless the provider’s privacy policy or account‑deletion process states otherwise - contact support to request deletion or export of your data.
Will I get a refund?
For purchases on Nutricity.ca the published policy allows refunds or returns for unopened, unused products in original packaging within 30 days; damaged or incorrect items must be reported within 48 hours. Refunds are processed to the original payment method and typically complete within 5 - 10 business days. Cancellation before shipment may avoid a charge altogether; cancellation after dispatch generally requires following the returns process.
For the NutriCoach AI app (App Store), there is no public refund policy posted by the developer. Refunds for app subscriptions or in‑app purchases are handled by the app store (Apple App Store or Google Play) according to the store’s rules and review process. If you believe you are entitled to a refund for an app purchase, request it through the relevant app store’s refund mechanism.
Nutricoach plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Nutricoach FREE | C$0.00 | Always Free | Unlimited calorie & macronutrient counter, water intake tracker, standard food database, simple food logging, exercise tracking, 10 AI meal entries, 2 weeks of tips & guided tasks |
| Nutricoach PLUS (Monthly) | C$69.00 | Monthly | Unlimited AI-powered meal logging (AI Snap & AI Describe), tips & guided tasks |
| Nutricoach PLUS (Annual) | C$39.00 | Annual | Unlimited AI-powered meal logging (AI Snap & AI Describe), tips & guided tasks |
Your consumer rights in Canada
There is no automatic 14‑day cooling‑off period in Canada for digital app subscriptions unless the merchant or the platform specifies one. Rights and remedies depend on whether you purchased goods (physical products) or digital services/subscriptions. For physical goods, federal and provincial consumer protection laws require merchants to honour promises and not misrepresent products; provincial rules vary on returns and refunds for change-of-mind purchases. For app purchases, refunds and disputes are governed primarily by the app store’s policies (Apple or Google) and any applicable statutory consumer protections. If you believe a vendor has breached your rights, you can contact your provincial consumer protection office or seek a chargeback through your card issuer when appropriate.
Customer experiences
There are no verified public reviews included in the available data. Based on the published policies, typical user experiences to expect are straightforward cancellation of web orders prior to shipment and clear return/refund steps for unopened or damaged goods when reported within the stated timeframes. For app subscriptions, because the developer has not published a public refund policy, users generally rely on the app store’s support channels and may experience variability depending on the store’s review of the refund request.
Documentation checklist
- Order number or subscription receipt
- Account email and full name used for the purchase
- Proof of payment (card statement or app store receipt)
- Photos of damaged or incorrect items (if applicable)
- Time‑stamped screenshots of the subscription or in‑app purchase
- Copies of emails sent and any replies from support
- Tracking number or shipment confirmation (for physical orders)
Common mistakes
Expecting to cancel a web order after it has shipped is a common error; the site policy disallows cancellations once an item is dispatched. Another frequent mistake is attempting to cancel an App Store subscription through the vendor’s website - store subscriptions must be managed through the app store account settings. Not keeping receipts, screenshots, or photos of damaged items can make refunds or disputes harder to resolve. Finally, assuming a 14‑day cooling‑off period for a digital subscription in Canada is often incorrect unless the vendor explicitly offers one.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Nutricity.ca (web orders) | Refunds allowed for unopened/unused items within 30 days; damaged/incorrect items must be reported within 48 hours; no cancellation after dispatch. | Low to Moderate |
| NutriCoach AI (App Store) | No public developer refund policy; refunds depend on the App Store/Google Play refund process and their decision. | Moderate to High |
After cancelling
After you cancel, keep confirmation emails or screenshots showing the cancellation and dates. If you requested a refund for a physical product on Nutricity.ca and it meets the returns criteria, expect the refund to the original payment method within about 5 - 10 business days after the merchant processes it. For app refunds, open a refund request via the relevant store: for Apple see Request a refund for apps or content purchased from Apple; for Google Play see Request a refund on Google Play. If you cannot resolve the issue with the merchant or the store, contact your payment provider (credit card company) to discuss chargeback options, and consult your provincial consumer protection office for further guidance.
Address
1751 rue Richardson, Montréal QC H3K 1G6, CANADA