Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Nutrisense
222 W Merchandise Mart Plaza #1212
60654 Chicago
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nutrisense service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Nutrisense: Easy Method
What is Nutrisense
Nutrisense is a consumer-facing continuous glucose monitoring (CGM) service and app that pairs wearable glucose sensors with dietitian support and app-based insights. Customers subscribe to plans that include sensors (or use their own) and access to personalized nutrition feedback through the Nutrisense platform and coaching team.
How to cancel Nutrisense
- Contact Nutrisense customer support as your primary method - if you are in a committed program, request a cancellation or to “snooze” your subscription before the program termination/renewal date. Be prepared: early cancellation may incur a fee and support must confirm next steps. See Nutrisense FAQ: Nutrisense FAQ.
- If you subscribed through Apple (in‑app / iOS), cancel the subscription directly in your Apple account via Apple's Report-a-Problem / Subscriptions - Nutrisense typically does not control App Store subscriptions or refunds.
- If you subscribed through Google Play (Android), cancel via the Google Play Subscriptions page or Google Play support: Google Play refund & cancellation help.
- If you prefer written notice, consider sending a registered postal letter to corporate headquarters (see Address section) and keep proof of delivery; include your account email, subscription details, and a clear cancellation request.
What happens when you cancel
When cancellation is processed, future renewals should stop at the end of the current billing period or as confirmed by support. Access to the app and any paid features may continue until your paid period expires; if you are on a commitment plan, sensor shipments and coaching may be affected per the terms you agreed to. Nutrisense stores account data per its privacy policy and terms; you can request account data access or deletion through their support channels, but procedures and timing are subject to their policies and applicable law.
Will I get a refund?
Nutrisense’s publicly posted Terms of Service point to an “Account & Billing” site for details on renewals, cancellations, returns, and refunds, but do not state a clear, company-wide refund entitlement such as a 14‑day cooling-off. In practice, refunds are not guaranteed: user reports indicate monthly charges are often treated as non‑refundable once processed, even when sensors were delayed or undelivered. If you purchased via the Apple App Store or Google Play, refunds and cancellations for in‑app purchases are governed by Apple’s and Google’s processes; in those cases you must request refunds through the respective platform. Always keep records of communications and billing when requesting a refund so you can escalate or provide proof if needed.
Nutrisense plans and pricing
| Plan | Price (CAD, approx.) | Period | Features |
|---|---|---|---|
| CGM Program - 1-month (sensors included) | C$399 (approx.) | Monthly | Includes two 14-day CGM sensors per month and one month of complimentary dietitian coaching. |
| CGM Program - 3-month commitment | C$299/month (approx.) | Monthly | Includes sensors and one month of dietitian support (U.S. pricing referenced). |
| CGM Program - 6-month commitment | C$250/month (approx.) | Monthly | Includes sensors and one month of dietitian support (U.S. pricing referenced). |
| CGM Program - 12-month commitment | C$225/month (approx.) | Monthly | Includes sensors and one month of dietitian support (U.S. pricing referenced). |
| App‑Only (Bring Your Own Sensor) | C$39/month (approx.) | Monthly | App access; use your own compatible CGM sensor. Dietitian coaching optional. |
| Notes: Prices are approximate conversions based on Nutrisense U.S. pricing (US$179 - $399 tiers and app‑only US$39) and third‑party reports. Actual Canadian pricing may vary by exchange rate, platform fees, or store conversion. | |||
Your consumer rights in Canada
Canadian consumer protection laws can provide additional rights beyond a vendor’s stated policy. For many online distance contracts and some types of services, there may be a 14‑day “cooling‑off” right or other statutory remedies depending on the province and the nature of the sale. Nutrisense’s public materials do not expressly confirm honoring statutory cooling‑off rights, but those rights may still apply even if not volunteered by the company. Purchases made through Apple or Google are also subject to the platforms’ refund and cancellation rules, and you should use those channels for in‑app purchases. If you believe a statutory right applies and Nutrisense refuses to comply, you can raise the issue with your provincial consumer protection office or seek dispute resolution through payment providers (bank/credit card chargebacks) where appropriate.
Customer experiences
Public reviews show mixed experiences. Many Canadian Trustpilot reviewers praise Nutrisense for clear app insights, helpful dietitian coaching, and responsive customer service. Conversely, several customers report problems including sensor shipping delays, difficulties cancelling subscriptions, and instances of being charged after attempting to cancel. Forum and review reports also describe slow or unsatisfactory refund handling in some cases. These mixed reports suggest outcomes can vary by case, timing, account type, and whether the subscription was purchased via the Nutrisense site or an app store.
Documentation checklist
- Account email and username, order/subscription ID, dates of purchase and attempted cancellation, copies/screenshots of receipts and billing transactions, any correspondence with Nutrisense support, App Store/Google Play purchase receipts (if applicable), and proof of shipped/undelivered sensors if relevant.
Common mistakes
Common mistakes include assuming the company will stop billing immediately without confirmation, cancelling the Nutrisense app but not the subscription in Apple/Google (or vice versa), and failing to keep written records of support chats or emails. For example, some users report thinking they cancelled via an email request only to see another charge because cancellation was not confirmed or performed through the correct channel. Another common issue is requesting a refund from Nutrisense for an in‑app purchase instead of using Apple/Google refund processes, which delays resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Contact Nutrisense support (website/email) | Possible but not guaranteed; company policy references billing portal; early cancellation fees may apply | Moderate - requires confirmation and may involve fees |
| Cancel via Apple App Store (iOS) | Refunds handled by Apple; request via Report‑a‑Problem | Easy to initiate; outcome depends on Apple review |
| Cancel via Google Play (Android) | Refunds handled by Google Play; request via Google Play support | Easy to initiate; outcome depends on Google review |
| Registered postal notice to corporate HQ | May help create formal record; refund depends on account review | Higher effort but useful if other methods fail |
After cancelling
After cancellation, verify you received written confirmation from Nutrisense or the app store and monitor your payment method for any unexpected charges. If you need a refund and don’t receive one, escalate with your payment provider (credit card issuer) or, for in‑app purchases, follow Apple/Google refund appeal routes. For questions about data access or deletion, contact Nutrisense support and reference their privacy policy or Terms of Service. Helpful links: Nutrisense FAQ - https://www.nutrisense.io/faq, Nutrisense Terms of Service - https://www.nutrisense.io/legal/terms-of-service, Apple report-a-problem - https://reportaproblem.apple.com/, Google Play refund help - https://support.google.com/googleplay/answer/2479637?hl=en, Canadian consumer protection - https://www.canada.ca/en/services/consumer.html.
Address
If you choose to send written notice, use the corporate headquarters address:
222 W Merchandise Mart Plaza #1212, Chicago, Illinois 60654, United States