Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Nvg
Via Balleydier 7
16149 Genova
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nvg service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Nvg: Easy Method
What is Nvg
1. Overview
NVG (often presented as NVGTN or ShopNVGTN) is a retailer and service provider that sells night-vision and related products and operates an online store for Canadian customers. Cancellation and refund handling depends on where you purchased (mobile platform subscription vs. a web order), and NVG’s publicly available policies are limited and distributed across the ShopNVGTN Canada store pages and NVGTN support site.
2. How to cancel Nvg
- Determine where you made the purchase: App Store subscription, Google Play subscription, or a web order at ShopNVGTN Canada (shopnvgtn.ca) or NVGTN support. If it was a mobile subscription, cancellation must usually be done through the platform that billed you.
- If you purchased through Apple App Store: open Settings on your iPhone/iPad → tap your name → Subscriptions → find the NVG subscription and tap Cancel. For refunds, contact Apple Support if needed: Apple subscriptions & refunds.
- If you purchased through Google Play: open the Google Play Store app → tap your profile → Payments & subscriptions → Subscriptions → find NVG and Cancel. For refunds, see Google Play support: Google Play refunds.
- If you ordered on the web (ShopNVGTN Canada): log in to your account on shopnvgtn.ca, locate your order, and follow the site return/cancellation flow or contact NVG customer support with your order number and proof of purchase. If the site does not provide explicit cancellation steps, submit a support request through the NVGTN support portal: support.nvgtn.com.
- Keep records of cancellation confirmations, screenshots of subscription status, order numbers, and any correspondence. If you plan to request a refund, do this promptly and follow the seller’s stated time windows.
3. What happens when you cancel
When you cancel a subscription through a mobile platform, access typically continues until the end of the paid period and the service will not renew afterward. For web orders, cancelling an unshipped order or requesting a return follows the merchant’s process; if approved, you may be provided a return authorization and instructions for shipping the item back. Account data (purchase history, account profile) generally remains in your NVG account unless you request deletion; cancellation primarily stops future billing or initiates a returns flow rather than erasing data automatically.
4. Will I get a refund?
Refund eligibility depends on how and what you purchased. ShopNVGTN Canada’s stated policy offers refunds or exchanges within the first 30 days for unused items in original packaging with proof of purchase; sale items may be non‑refundable and return shipping is non‑refundable (ShopNVGTN refund policy). NVGTN’s support site adds that returns must be postmarked within 45 days of shipment and items must be unworn and with tags, and that original shipping charges are not refundable (NVGTN returns article). For subscriptions billed by Apple or Google, refunds are handled under Apple’s or Google’s refund policies and processes rather than directly by NVG.
5. Nvg plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Varies | Varies | Varies |
6. Your consumer rights in Canada
Canadian consumer protection varies by province. Generally, for physical goods shipped from Canada, retailers commonly provide return windows (for example, 30 days) and require items to be unused and in original packaging for a refund; these practices align with NVG’s stated policies. For faulty or misdescribed items you may have statutory rights to repair, replacement or refund under provincial consumer protection laws. There is no universal statutory 14‑day cooling‑off period for online goods in Canada; your rights and remedies depend on the province and the facts (e.g., defective product vs. buyer’s remorse).
7. Customer experiences
Public reviews of NVG and related sellers show a mix of positive and negative experiences. Positive reports praise fast shipping and product condition for some night‑vision equipment, and responsive customer service in certain cases. Negative reports include difficulties obtaining warranty support or refunds, slow or misleading shipping estimates, and poor communication when issues arise. Use these mixed reviews to set expectations: escalate promptly and keep documentation if you encounter problems.
8. Documentation checklist
- Order number and order confirmation email
- Proof of payment (receipt, card statement)
- Account email and username used with NVG
- Photos of the item (if returning for defect or wrong item)
- Screenshots of subscription status or cancellation confirmation (for app purchases)
- Tracking number and courier receipt for returned packages
9. Common mistakes
Common mistakes include cancelling the wrong subscription or account (for example, cancelling an unrelated app subscription instead of NVG), failing to keep order numbers and receipts, missing return windows (30 or 45 days depending on the policy), and shipping returns without prior authorization (which may lead to refusal of the return). Another frequent issue is attempting to get a refund for a platform‑billed subscription directly from the merchant instead of contacting Apple or Google first; this can delay resolution.
10. Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store | Refunds handled by Apple under Apple’s policies; cancellation via Apple subscriptions | Medium - Apple handles processing and decisions |
| Google Play | Refunds handled by Google under Google Play policies; cancellation via Play Store | Medium - Google handles processing and decisions |
| Web (ShopNVGTN Canada) | Possible within 30 days if item unused/in original packaging; NVGTN support lists 45‑day postmark window and specific conditions | Medium - High - requires meeting return conditions and providing documentation |
11. After cancelling
After you cancel, retain all confirmation emails, screenshots, and shipping tracking numbers. If you requested a refund or return, follow up with NVG customer support if you do not receive a response within the merchant’s stated time frame. For platform subscriptions, follow up with Apple or Google if the platform does not process your refund. Helpful links: NVG’s Shop Canada refund page (shopnvgtn.ca/refund-policy), NVGTN support returns article (support.nvgtn.com returns), Apple refunds (Apple refunds), Google Play refunds (Google Play refunds), and general reviews to gauge seller reliability (Trustpilot - Night Vision Guys).
12. Address
No specific Canadian postal address for NVG cancellation was found in the publicly available resources reviewed. For web orders or returns, use the ShopNVGTN Canada refund and support pages to initiate contact: ShopNVGTN refund policy and NVGTN support portal. If a physical return address or Customer Care postal address is required, request it directly from NVG support and obtain a written return authorization before shipping.