Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Observable
525 Market St
San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Observable service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Observable: Easy Method
What is Observable
Observable is a web-based platform for creating, sharing and collaborating on interactive data notebooks that combine code, text and visualizations. It is commonly used by data analysts, scientists and developers to explore data and publish interactive work online.
The service offers free access tiers as well as paid plans that add collaboration, privacy and administrative features for individual professionals and teams.
How to cancel Observable
- Sign in to your Observable account and go to Settings or Billing; locate the subscription or plan section and choose the cancel or turn off auto-renew option, then follow the on-screen confirmation prompts.
- If you were billed through Apple or Google (in-app purchase), cancel via your Apple ID / App Store or Google Play subscriptions page instead of the Observable web settings.
- If you cannot cancel online, contact Observable support via the support/contact form or the support email listed on their site and request cancellation in writing; ask for a confirmation message and keep copies of all correspondence.
- As a last resort, send a written cancellation request to Observable’s headquarters address (see Address section) by registered mail with return receipt requested and keep the tracking/receipt as proof.
What happens when you cancel
When you cancel a paid Observable subscription, cancellation usually prevents future automatic renewals; you typically retain access to paid features until the end of the current billing period. After the subscription ends, access to premium features will generally be removed unless you resubscribe.
Your notebooks and account data commonly remain accessible under the terms of service and privacy policy, but some team-specific or private features may be restricted. Export or back up important notebooks and data before cancelling to avoid accidental loss.
Will I get a refund?
Observable’s refund policy is set by its terms of service and may not guarantee automatic refunds for unused portions of a subscription. Refunds are often issued only in specific situations such as billing errors, unauthorized charges, or where required by applicable law. If you believe you are owed a refund, contact Observable support promptly and provide order details and evidence.
If you were charged through an app store, refunds are typically handled by Apple or Google according to their store policies. If you paid by credit card and dispute the charge, your card issuer may offer chargeback options as an alternative route.
Observable plans and pricing
| Plan | Price | Billing cycle | Notes |
|---|---|---|---|
| Free | Varies | Varies | Varies |
| Personal / Pro | Varies | Varies | Varies |
| Team / Business | Varies | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection laws vary by province and territory, but generally protect consumers against unfair business practices, deceptive representations and unauthorized charges. If you were misled about the subscription or charged without consent, you may have the right to a remedy including a refund or charge reversal.
For privacy-related matters, the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws give you rights to access and request correction or deletion of personal data held by private-sector organizations, subject to certain exceptions. If you have a dispute you can contact Observable support, your payment provider for a chargeback, or your provincial consumer protection office for guidance.
Customer experiences
User reports are mixed: many people find the in-account cancellation flow straightforward and receive an email confirmation, while others report delays in receiving responses from support or difficulty obtaining refunds when billing was done through third-party app stores. Experiences often differ based on whether billing was directly with Observable or via Apple/Google.
Documentation checklist
- Account email and username; order number or invoice numbers; screenshots of billing charges and your subscription page.
- Copy of any cancellation confirmation, support request emails, and dates/times of communications.
- Exported copies of important notebooks or data you want to keep before access changes.
Common mistakes
Users commonly assume cancelling inside their Observable account is sufficient even when the charge originates from an app store; this leads to ongoing charges. Another frequent mistake is not saving a cancellation confirmation or proof of request, which makes disputes harder. Waiting until after a renewal date to request a refund is also risky - act promptly and keep records.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In-account cancellation (website) | Possible - depends on timing and policy; contact support for exceptions | Low |
| Email / support request | Possible - may require evidence and review | Medium |
| App store cancellation (Apple / Google) | Handled by store - refunds follow store policies | Low to Medium |
| Registered mail to HQ | Uncertain - good for proof of notice, refund unlikely without prior agreement | High |
After cancelling
After you cancel, save and archive the cancellation confirmation and keep monitoring your bank or card statements for unexpected charges. Export any notebooks or data you need and remove saved payment methods if desired. If you have unresolved billing disputes, contact support with your documentation and consider a chargeback through your card issuer if appropriate.
Helpful official pages: Observable home and help pages (Observable), Observable terms and billing support (check Terms of Service and the site’s support/contact pages). For Canadian consumer guidance see the Government of Canada consumer resources (Canada.ca - Consumers) and privacy guidance from the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Address
Observable headquarters (recommended for written requests):
525 Market St, San Francisco, California, United States
Note: Observable’s Terms of Service do not specify a dedicated cancellation postal address. If you choose to send a cancellation by post, use registered mail with return receipt requested and retain the receipt as proof.