Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Obsidian service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Obsidian: Easy Method
What is Obsidian
Obsidian is a local‑first, Markdown‑based knowledge management and note‑taking application that emphasizes linking notes, customization through themes and plugins, and strong offline capabilities. It offers paid cloud services - most notably Obsidian Sync and Obsidian Publish - alongside free core apps for desktop and mobile.
How to cancel Obsidian
- Via the web (Obsidian account portal): Sign in to your Obsidian account, go to Billing → Invoices and refunds. For subscriptions (Obsidian Sync or Publish) you can request cancellation or a refund there; refunds are available only if requested within 7 days. See the Obsidian refunds page: Obsidian refunds.
- On iOS (App Store): Cancel the App Store subscription for Obsidian via Settings → your name → Subscriptions → Obsidian → Cancel Subscription. For platform refund requests use Apple's mechanisms (Report a Problem). Guidance on canceling a subscription: iOS cancellation steps.
- On Android (Google Play): Cancel the Google Play subscription via the Play Store → Menu → Subscriptions → Obsidian - Connected Notes → Cancel Subscription. For refunds, use Google Play’s refund process. Guidance: Android cancellation steps.
What happens when you cancel
If you cancel a paid Obsidian subscription, access to the associated paid service (for example, Sync or Publish) will end according to the subscription status and how you cancelled: a manually initiated cancellation may result in immediate deletion of remote data, while a non‑renewal (letting the subscription lapse) typically retains remote data for a limited period. Obsidian states that if a subscription is refunded, remote vaults or publish sites are deleted and cannot be recovered; your local vault files remain unaffected. If a subscription lapses, Obsidian retains remote storage for 30 days before deletion; if you explicitly cancel through certain flows, remote data may be deleted immediately.
Will I get a refund?
Obsidian offers full refunds (no questions asked) for Obsidian Sync and Obsidian Publish if requested within 7 days of purchase. Catalyst licenses, Commercial licenses, and Obsidian Credit are non‑refundable. Outside the 7‑day window, refunds are not generally provided unless there are exceptional circumstances; in those cases you must contact Obsidian support. If a refund is issued by Obsidian, remote vaults or publish sites are deleted and are not recoverable. Purchases made via the App Store or Google Play may be eligible for platform‑level refunds under Apple’s or Google’s policies in addition to (or instead of) Obsidian’s policy.
Obsidian plans and pricing
| Plan | Price |
|---|---|
| Obsidian Sync | Varies |
| Obsidian Publish | Varies |
| Catalyst licence | Varies |
| Commercial licence | Varies |
| Obsidian Credit | Varies |
Your consumer rights in Canada
Canadian consumer protection law can provide statutory rights for digital goods and services that sit alongside vendor policies. Obsidian states its refund and cancellation policies do not affect any statutory rights you may have. For purchases made through Apple’s App Store or Google Play, Canadian consumers may also use platform‑level refund and dispute mechanisms (for example, Apple’s “Report a Problem” process and Google Play refund requests), which can offer remedies beyond Obsidian’s own policy.
Customer experiences
Reviews from Canadian users tend to be strongly positive about Obsidian’s feature set: reviewers praise powerful note‑taking, deep customization, a polished interface, and an active plugin community. At the same time, common criticisms mention a steep learning curve for new users, confusion about vault storage locations, and the fact that sync and collaboration features require paid subscriptions. Some reviewers also note offline‑first constraints and that cross‑device syncing without paying requires more technical setup.
Documentation checklist
- Account email and username used with Obsidian
- Order ID or invoice for the subscription or purchase (from Billing → Invoices)
- Platform used to purchase (Web, App Store, or Google Play)
- Backup of your local vault files (confirm you have a local copy before cancelling or requesting a refund)
- Note which service you are cancelling (Sync, Publish, Catalyst, Commercial, or Credit)
Common mistakes
One common mistake is attempting to cancel a subscription in the Obsidian app on iOS or Android without canceling the platform subscription in the App Store or Google Play - platform subscriptions are controlled through Apple/Google, not solely within the app. Another frequent error is not making a local backup before requesting a refund; Obsidian’s refund process can delete remote vaults or publish sites irreversibly, so rely on your local copy. Users also sometimes expect Catalyst, Commercial licences, or Obsidian Credit to be refundable, but these are listed as non‑refundable. Finally, waiting beyond the 7‑day refund window for Sync/Publish purchases reduces options for automatic refunds and may require support intervention.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Obsidian account portal) | Refunds for Sync/Publish available within 7 days via the billing portal; request cancellation or refund there. Help | Easy |
| iOS (App Store) | Refunds handled by Apple’s platform policies (use Apple’s Report a Problem flow; availability and timing vary). | Moderate (use Apple account settings or Apple support) |
| Android (Google Play) | Refunds handled by Google Play; windows and conditions vary by Google’s policy. | Moderate (use Google Play subscriptions or support) |
After cancelling
After you cancel, ensure you keep a secure local copy of your vaults and exported content. If you plan to request a refund from Obsidian within the 7‑day window, be aware that remote vaults and publish sites will be deleted and cannot be recovered; local files remain as your authoritative copy. For details on refunds and data retention see Obsidian’s refunds page: Obsidian refunds, and Obsidian’s privacy/data retention information: Obsidian privacy. If you need further help, contact Obsidian support through the links on their website.
Address
If you prefer to send postal correspondence, send it by registered mail to ensure receipt. Mailing address: Obsidian Security, c/o Privacy Team, 660 Newport Center Drive #200, Newport Beach, CA 92660, USA.