Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Opal
5290 boulevard Thimens
H4R 2B2 Montréal
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Opal service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Opal: Easy Method
What is Opal
Opal is a digital productivity and phone‑use management app that provides blocking, focus sessions and usage tracking across devices. It offers in‑app subscriptions through the iOS App Store and Google Play, plus subscription and one‑time purchase options via the Opal website (processed through Stripe).
How to cancel Opal
- iOS (App Store) - Open iPhone Settings → tap your name → Subscriptions → Opal → Cancel My Subscription. Note: cancel more than 24 hours before renewal; Apple handles cancellations and refunds and Opal cannot intervene.
- Android (Google Play) - Go to Google Play → Menu → Subscriptions → select Opal → Cancel subscription. Google handles cancellations and refunds; Opal cannot intervene.
- Web (Opal website via Stripe) - Log in to the Stripe dashboard using the email you used to purchase → locate your Opal subscription → click Cancel plan. Stripe does not automatically issue refunds; contact Opal Support to request a refund (see "Will I get a refund?").
- Phone (Opal Canada) - Call 1‑888‑337‑5263, provide your account or subscription details, confirm your identity, and request cancellation. Processing is typically immediate or within 1 - 2 business days; request an email confirmation of cancellation.
What happens when you cancel
When you cancel a subscription, automatic renewal stops at the next billing date and you retain access to any paid features until the end of your current paid period (for example, until the end of the month or year you already paid for). The exact access window depends on your billing cycle and platform. Account data and settings typically remain tied to your account unless you explicitly delete the account; consult Opal’s privacy or account settings for data‑deletion options.
Will I get a refund?
Refund eligibility depends on how you purchased Opal. Web purchases made through Opal’s website/Stripe can be refunded if you request a refund within 30 days of purchase by contacting Opal Support using the email used for the purchase. Stripe does not automatically issue refunds - Opal must process the refund request. Purchases made through the App Store or Google Play must have refunds requested directly from Apple or Google according to their refund policies; Opal cannot process refunds for store purchases. Be prepared to provide purchase receipts, transaction IDs, dates and the email account used when requesting refunds.
Opal plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Weekly Plan | C$4.99/week | Weekly | Standard in‑app weekly subscription |
| Monthly Plan | C$24.99/month | Monthly | Standard in‑app monthly subscription |
| Yearly Plan | C$109.99/year | Annual | Standard in‑app annual subscription |
| Opal Student Weekly | C$12.99/week | Weekly | Student weekly subscription (discounted) |
| Opal Pro (via website) | C$8.29/month (if billed annually) or C$19.99/month otherwise | Monthly or Annual billing options | Pro features: harder blocking difficulties, Deep Focus, unlimited recurring sessions, whitelist blocking, Focus Score with history |
| Lifetime (Pro via website) | C$399 one‑time | Lifetime | One‑time purchase for Pro, includes updates and features |
Your consumer rights in Canada
In Canada there is not a broad, automatic 14‑day cooling‑off right that applies to all digital subscriptions; consumer rights and refund entitlements depend largely on the platform and the terms of sale. Apple and Google apply their own refund and subscription rules for purchases made through their stores. For purchases made directly via the Opal website (Stripe), Opal provides a 30‑day refund window for eligible requests. If you believe your statutory consumer rights apply in a specific situation, consider contacting your provincial consumer protection office for guidance.
Customer experiences
User feedback is mixed. Many users report they like the core value of the app and its approach to reducing distraction. Other users have reported stability and usability issues, including occasional app crashes and buggy interface behavior. Some users also report that blocking features sometimes require manual reloading of block lists to take effect. These experiences suggest the app can be effective for many users but may require troubleshooting or updates for consistent reliability.
Documentation checklist
- Purchase receipt or invoice (email from App Store / Google Play / Stripe)
- Transaction ID or order number
- Email address used for the Opal account or purchase
- Date of purchase and last renewal date
- Device/platform used (iOS, Android, Web)
- Screenshots of subscription status or payment record (if available)
Common mistakes
People commonly try to cancel in the wrong place - for example, asking Opal to cancel an App Store or Google Play subscription when the subscription must be cancelled through Apple or Google. Another frequent mistake is waiting until too close to the renewal time; for iOS, you should cancel more than 24 hours before renewal to be safe. Expecting Opal to refund purchases made via the App Store or Play Store is another common error - those refunds must be requested from Apple or Google. Finally, some users forget to save confirmation of cancellation, so always request and keep a confirmation email or screenshot.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple - request via Apple’s refund process; Opal cannot intervene. | Medium |
| Google Play (Android) | Refunds handled by Google - request via Google Play’s refund process; Opal cannot intervene. | Medium |
| Web (Opal website via Stripe) | Refunds available if requested within 30 days; contact Opal Support to process refund (Stripe does not auto‑refund). | Low - Medium |
| Phone (Opal Canada support) | Can cancel subscriptions and request refunds for web purchases; refunds for store purchases must still go through Apple/Google. | Medium |
After cancelling
After you cancel, save any confirmation emails or screenshots showing the subscription is cancelled. If you purchased on the web and want a refund, contact Opal Support as soon as possible and include the documentation listed above; web refund requests are considered within 30 days of purchase. For App Store or Google Play refunds, use Apple’s or Google’s refund request pages. Helpful pages:
Apple - Cancel or change subscriptions
Google Play - Cancel, pause, or get refunds for subscriptions
Stripe dashboard (log in to manage web subscriptions)
Opal account / support (log in to your Opal account)
Address
OPAL CANADA
5290 boulevard Thimens
Montréal, QC H4R 2B2
Canada