Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Openart
Viale della Repubblica 24
59100 Prato
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Openart service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Openart: Easy Method
What is Openart
Openart is an AI-powered content creation platform that provides image and video generation tools, credit-based usage plans, and subscription tiers ranging from a free trial to high-volume paid plans. It is offered via a web platform (priced in USD) and a mobile app (App Store listings show CAD pricing for Canadian users).
How to cancel Openart
- Via Web (recommended): Sign in at OpenArt, go to Account Settings → Subscriptions → Change Plan, then select the Free plan. This stops auto-renewal; note that switching to Free from a paid plan may cause unused credits to be lost immediately.
- Contact Support: If you prefer, request cancellation through the platform’s help or support channels (use the Help/Contact link on the OpenArt site). Ask for written confirmation of the cancellation and a timestamp for when the cancellation takes effect.
- App Store / Google Play subscriptions: Cancel subscriptions through the App Store or Google Play subscription management pages (platforms generally control billing for in-app purchases). See Apple or Google account subscription settings to cancel recurring charges.
- Registered letter to the legal address: If you need to send a formal cancellation notice, send a registered letter with return receipt to the company’s legal address (see Address section). Keep proof of posting and delivery.
What happens when you cancel
Cancelling stops future auto-renewal of your subscription. According to the web account-flow guidance, switching to the Free plan via Account Settings will stop auto-renewal and unused credits may be lost immediately and will not roll over. The published Terms also state cancellations generally take effect at the end of the current billing period, so access to paid features may continue until that period ends depending on how the cancellation is processed.
If you subscribed through Apple or Google, the platform’s policies control whether you retain access for the remainder of the paid period. Always obtain and keep written confirmation of cancellation and any dates given by support. Deleting payment information in your OpenArt account does not guarantee a cancellation of the subscription handled through a third-party app store.
Will I get a refund?
OpenArt’s stated policy is generally “no refunds.” The Terms specify that refunds for partial months are not issued unless the Refund Policy explicitly provides otherwise. Exceptional refund requests may be considered in limited circumstances, and some reports indicate such exceptions - when granted - may be subject to a transaction fee of roughly 15%.
If you believe an unauthorized or erroneous charge occurred, contact support immediately and keep records. For App Store or Google Play purchases, refunds and charge disputes are handled through the respective platform’s refund systems.
Openart plans and pricing
Official web plans are listed in USD and billed in USD for web subscriptions; the iOS app shows CAD pricing for its in-app subscriptions.
| Plan | Price | Period | Features (summary) |
|---|---|---|---|
| Free (Web) | US$0 | One-time / Trial | 40 trial credits, 4 parallel generations, private creations |
| Essential (Web) | US$14.00 | Monthly | 4,000 credits/month, ~4,000 images, ~50 videos, 8 parallel generations, 100+ premium models |
| Essential (Web, Annual) | US$7.00 | Monthly (billed annually) | Same as Essential |
| Advanced (Web) | US$29.00 | Monthly | 12,000 credits/month, ~12,000 images, ~150 videos, 16 parallel generations |
| Advanced (Web, Annual) | US$14.50 | Monthly (billed annually) | Same as Advanced |
| Infinite (Web) | US$56.00 | Monthly | 24,000 credits/month, ~24,000 images, ~300 videos, 32 parallel generations, priority support |
| Infinite (Web, Annual) | US$28.00 | Monthly (billed annually) | Same as Infinite |
| Wonder (Web) | US$240.00 | Monthly | 106,000 credits/month, high-volume usage |
| Wonder (Web, Annual) | US$120.00 | Monthly (billed annually) | Same as Wonder |
| Extra Credit Add-on (Web) | US$15.00 | Monthly | 5,000 extra credits |
| Weekly (iOS App) | CA$5.99 | Weekly | Unlock premium features |
| Monthly (iOS App) | CA$12.49 | Monthly | Unlock premium features |
| Yearly (iOS App) | CA$30.99 | Yearly | Unlock premium features |
| Lifetime (iOS App) | CA$39.99 | One-time | Unlock premium features |
Your consumer rights in Canada
Under Canadian consumer protection, businesses must clearly disclose auto-renewal terms, provide a straightforward cancellation process, and address unauthorized charges. If you are charged after you cancelled or you experience an improper loss of prepaid credits, you may be entitled to a remedy. Start by disputing the charge with your payment provider or card issuer. If unresolved, you may file a complaint with the Competition Bureau or your provincial consumer protection agency; keep records of all communications and proofs of cancellation.
Customer experiences
Public reviews are mixed. Many customers praise responsive and helpful support for issues like mistaken annual purchases and technical problems, and others appreciate the creative tools and ongoing platform improvements.
However, recurring negative reports include being charged after cancellation, losing unused credits on cancellation, difficulty obtaining refunds, high credit consumption for poor results, and confusing or misleading subscription options. Several users have reported needing persistent follow-up or formal dispute steps to resolve billing problems.
Documentation checklist
- Account email and username
- Subscription invoices or receipts showing billing dates and amounts
- Screenshots of your Account Settings showing plan and cancellation options
- Confirmation messages or emails from OpenArt support, if any
- Proof of cancellation actions (timestamps, screenshots of subscription changed to Free)
- Bank/credit card statements showing the disputed charges
- Proof of registered mail delivery if you sent a formal cancellation letter
Common mistakes
Common errors include assuming a cancellation in the app automatically cancels a subscription billed through the App Store or Google Play, failing to keep receipts or confirmation emails, and not documenting cancellation attempts. Another frequent issue is expecting unused credits to roll over after cancelling; OpenArt’s web flow has been reported to remove unused credits immediately upon switching to the Free plan. If you cancel, always confirm whether access continues until the end of the paid period or terminates immediately.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Account Settings → Change Plan → Free) | Generally no refunds; unused credits may be lost immediately | Low |
| Contact Support (Help / Support request) | Refunds are uncommon but exceptions possible; may incur transaction fee | Medium (depends on response) |
| App Store / Google Play subscription cancellation | Refunds handled by Apple/Google; platform rules apply | Low to Medium (handled through platform account) |
| Registered letter to legal address | May strengthen dispute position; refunds still governed by policy | High (formal, slower) |
After cancelling
Save all confirmation messages and billing statements. If you are disputing a charge, contact your payment provider or card issuer promptly and provide copies of your documentation. For platform-related refunds or disputes, use the OpenArt help pages and the relevant app store refund process:
OpenArt Help / Contact - start here for web support. For Apple subscriptions, see Manage subscriptions on your iPhone or iPad. For Google Play, see Cancel or change a subscription. If you need to escalate, consider contacting the Competition Bureau (competitionbureau.gc.ca) or the Office of Consumer Affairs (ic.gc.ca - Office of Consumer Affairs).
Address
GALLERIA OPEN ART SRL, Viale della Repubblica 24, 59100 Prato, Italy