Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Openvpn
6200 Stoneridge Mall Road, 3rd Floor
94588 Pleasanton
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Openvpn service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Openvpn: Easy Method
What is Openvpn
OpenVPN is a software platform that provides virtual private network (VPN) solutions for secure remote access, site-to-site connectivity, and related networking services. It is offered both as self-hosted Access Server software and as commercial services including cloud-managed products and reseller packages.
How to cancel Openvpn
- Self-hosted Access Server (free or paid licenses): Sign into the Access Server admin or user portal where you obtained the license, locate subscription or license management, and follow the on-screen cancellation or license deactivation steps; if no portal option exists, contact OpenVPN support using the support portal at support.openvpn.net with your account and license details.
- OpenVPN Cloud / commercial subscription: Log into the OpenVPN Cloud or CloudConnexa dashboard, go to Billing or Subscription settings, and cancel the subscription there; if you cannot find the option, open a billing support ticket via support.openvpn.net or contact sales/billing.
- Reseller subscriptions (e.g., SubscriptionPro): Cancel through the reseller’s portal or follow the reseller’s cancellation process. If the reseller does not cancel, contact the reseller first and keep written records; if unresolved, escalate to OpenVPN support and your payment provider.
- By postal letter (certified mail recommended): Send a written cancellation request with your account email, order number, subscription ID, and signature to the corporate address (see Address section). Use certified mail / return receipt to confirm delivery and keep copies.
- If you need confirmation or a refund, include a clear request for cancellation confirmation and any refund assessment in the same communication and keep timestamps/screenshots of submissions and responses.
What happens when you cancel
When you cancel a subscription, your access depends on the product and the billing cycle: many subscriptions remain active until the end of the paid period, while trial or immediate cancellations may deactivate access right away. For self-hosted Access Server, license deactivation can limit concurrent connections or remove features. Data retention and account records are governed by OpenVPN’s policies; account metadata, logs, or configuration data may be retained for operational or legal reasons unless you request deletion and it is permitted under their privacy policy.
Will I get a refund?
Refund eligibility depends on the specific OpenVPN product, how you purchased it (directly or through a reseller), and the terms that applied to that purchase. OpenVPN’s direct subscriptions and reseller agreements may have different refund rules; resellers often set their own policies. Refunds are not guaranteed - they are subject to the provider’s terms of service, the reseller’s rules, and any applicable consumer protection laws. If you believe you are entitled to a refund, contact billing/support promptly, provide proof of purchase and the reason for the request, and keep a record of all communications.
Openvpn plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Free (Access Server) | C$0.00 | Forever | Up to 2 - 3 concurrent connections, instant access, no credit card |
| Growth (Access Server) | ~USD $11 per connection/month (~C$15 - 16 depending on exchange rate) | Monthly (or billed annually) | Priced per concurrent connection; e.g., 5 connections ≈ USD $55/month |
| Basic via SubscriptionPro | US $63/month (~C$90 depending on exchange rate) | Monthly | About 5 connections via reseller, includes Access Server & CloudConnexa features |
Notes: OpenVPN lists pricing primarily in USD/EUR; listed CAD equivalents are approximations based on exchange rates. The Free tier provides limited concurrent connections at no cost. Growth pricing is per concurrent connection. Reseller pricing may differ and be billed in USD.
Your consumer rights in Canada
Canadian consumer protection for digital goods and services is governed by federal and provincial laws and varies by province. Generally, there is no universal automatic right to cancel digital services once access has been provided, but consumers are protected against unfair business practices, misleading representations, and undisclosed automatic renewals. Provinces often require clear disclosure of renewal terms and how to cancel recurring subscriptions. If you paid by credit card you may be able to request a chargeback through your card issuer for unresolved billing disputes. For privacy or data-retention concerns, the Office of the Privacy Commissioner of Canada may be able to assist. If you are uncertain about your rights, contact your provincial consumer protection office or the Competition Bureau for guidance and keep records of all communications and receipts.
Customer experiences
User experiences vary. Many customers report straightforward self-service cancellations when using the Access Server or Cloud dashboards and prompt confirmations for direct subscriptions. Others report delays when subscriptions were purchased through resellers, requiring coordination with the reseller and OpenVPN support. Common positive notes include clear billing portals and quick technical deactivation; common negatives involve timing issues around renewals and slower responses for complex billing disputes.
Documentation checklist
- Account email and username used to register
- Order number, invoice, or subscription ID
- Payment method and transaction receipts (credit card statement screenshot)
- Screenshots of billing pages or renewal notices
- Support ticket numbers or previous correspondence
- Certified mail tracking/return receipt if you sent a postal cancellation
- Reseller contact details if purchased through a third party
Common mistakes
Failing to cancel in the correct system is a frequent error - cancelling an installed app or removing a payment method from your device does not always stop an active subscription. Another common mistake is assuming a reseller and the vendor will coordinate refunds; resellers often control billing and must be contacted directly. People sometimes miss the renewal date and are charged before a cancellation is processed, or they delete their account before collecting confirmation of cancellation. Always obtain written confirmation and keep it until billing matters are fully resolved.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Account dashboard (self-service) | Possible if within vendor/refund window and per terms | Low |
| Email / support ticket | Depends on case review and proof; may be partial or denied | Medium |
| Phone contact | Possible, often requires follow-up in writing for refund | Medium |
| Certified mail (postal) | Documents delivery and timing; refund still depends on policy | High (slower, requires more effort) |
| Reseller route | Refunds governed by reseller policy; may differ from vendor | Medium - High |
After cancelling
After you cancel, keep the cancellation confirmation, monitor your payment method for any unexpected charges, and follow up promptly if charges continue. If you need help, use OpenVPN’s support portal at support.openvpn.net or the general site openvpn.net for contact and billing pages. For consumer advice in Canada, see the Competition Bureau at competitionbureau.gc.ca and for privacy issues consult the Office of the Privacy Commissioner of Canada at priv.gc.ca. If you paid by card and cannot resolve billing with OpenVPN or a reseller, contact your card issuer to discuss dispute or chargeback options.
Address
OpenVPN (corporate / billing address for written notices): 6200 Stoneridge Mall Road, 3rd Floor, Pleasanton, CA 94588, United States. If you send a postal cancellation request, use certified mail / return receipt and keep a copy of the letter and the delivery confirmation.