Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Ovusense
199 Bay St. Suite 4000
M5L 1A9 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ovusense service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Ovusense: Easy Method
What is Ovusense
OvuSense is a fertility monitoring system that combines a wearable sensor with a companion mobile app to track ovulation and menstrual-cycle data. The system provides real-time measurements and algorithmic analysis aimed at confirming ovulation and supporting fertility planning.
How to cancel Ovusense
There are several common ways customers cancel an OvuSense subscription depending on how they originally subscribed (App Store, Google Play, direct on OvuSense website or by card). Follow the steps below that match your purchase method.
- If you subscribed through Apple App Store: open the Settings app on your iPhone, tap your name, tap Subscriptions, find OvuSense and choose Cancel Subscription. Confirm cancellation in the App Store interface.
- If you subscribed through Google Play: open the Google Play Store, tap your profile, choose Payments & subscriptions → Subscriptions, select OvuSense and Cancel. Follow on‑screen prompts to confirm.
- If you subscribed directly via OvuSense (card or web): log into your OvuSense account on the website or app, go to account/subscription settings and select Cancel; if no self‑service option is visible, contact OvuSense support (email or contact form) asking for cancellation and keep the response as proof.
- If you prefer a written notice: send a signed cancellation letter to the corporate address (see Address section below) by tracked/registered mail and keep the tracking receipt and a copy of the letter.
- After cancelling, check your bank or App Store/Google Play account to confirm no further renewal charges occur and keep screenshots or emails that show the cancellation confirmation.
What happens when you cancel
When you cancel a subscription, access to paid features in the OvuSense app typically continues until the end of the current paid period; after that date the app will revert to any free/basic functionality or lock features that require an active subscription. The physical sensor hardware you purchased remains yours to keep, but ongoing data syncing and server‑side features usually stop without an active subscription.
Data retention and account handling follow OvuSense’s privacy and data policies. If you need your historical cycle data exported or want your account and personal data deleted, request this explicitly from OvuSense support and retain written confirmation of any action taken.
Will I get a refund?
Refund entitlement depends on how you purchased and the company’s policy. Purchases handled through Apple or Google are governed by their refund policies; you must request a refund through the respective store and outcomes vary. Direct purchases from OvuSense (one‑time kits or subscriptions) are subject to OvuSense’s own terms and any applicable provincial consumer protection rules.
In practice, one‑time starter kits and annual bundles are often non‑refundable after shipment, but short exceptions may apply (for example, statutory cancellation periods or demonstrable defects). For recurring monthly subscriptions, providers commonly do not pro‑rate refunds for partial months. If you believe you are entitled to a refund, contact OvuSense support promptly, keep purchase receipts and correspondence, and consider a chargeback through your card issuer as a last resort if you cannot resolve the issue directly.
Ovusense plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter Pack - OvuFirst (skin sensor) with 30‑day Standard Subscription | CA$ 54.00 | One‑time kit includes sensor + first 30 days subscription | Skin‑worn sensor, 1 month data connection, first month of app access |
| Starter Pack - OvuCore (vaginal sensor) with 30‑day Standard Subscription | CA$ 104.00 | One‑time kit includes sensor + first 30 days subscription | Vaginal sensor, 1 month data connection |
| Standard Monthly Subscription | CA$ 45.00 per month | Monthly recurring | App access, confirm ovulation, full cycle tracking |
| Pro Monthly Subscription (Pro + Standard) | CA$ 49.00 per month | Monthly recurring | Includes Pro advanced cycle analysis + Standard |
| Standard Annual Subscription (with OvuFirst) | CA$ 165.00 | One‑time annual | Sensor + 12 months connection, Pro analysis, nurse consultation |
| Standard Annual Subscription (with OvuCore) | CA$ 195.00 | One‑time annual | Sensor + 12 months connection, same features as above |
Your consumer rights in Canada
Consumer protection in Canada is largely governed by provincial legislation, so specific rights (such as cancellation windows and return policies) can vary by province. You are entitled to clear pre‑purchase information about price, renewal terms and how to cancel. If a product is faulty or not as described, provincial consumer laws generally provide remedies such as repair, replacement or refund.
For personal data, the federal Personal Information Protection and Electronic Documents Act (PIPEDA) applies to many private sector organizations; under PIPEDA you can request access to personal information held about you, request corrections, and ask for deletion in certain circumstances. If you cannot resolve an issue with the company, you may escalate to your provincial consumer protection office or the Office of the Privacy Commissioner of Canada for privacy complaints.
Customer experiences
Customer feedback for OvuSense commonly notes that the sensor and app provide useful objective data and that ovulation confirmation is valuable for fertility planning. Positive remarks often mention accuracy and the convenience of continuous monitoring. Criticisms that appear in reviews include occasional app stability or syncing problems, difficulties understanding subscription terms at purchase, and delays or inconsistencies in customer support responses related to billing or refunds.
As with many health‑tech products, individual experience varies; document issues as they occur and contact support quickly to resolve technical or billing problems.
Documentation checklist
- Order number and purchase receipt (email or invoice)
- Account email/username used with OvuSense
- Payment method details (last 4 digits of card, store transaction reference)
- Screenshots of subscription status, renewal date, and any in‑app cancellation options
- Copies of all correspondence with OvuSense support (dates and message content)
- If sending written notice: a signed letter, tracking number and proof of delivery
Common mistakes
A frequent mistake is cancelling the app but not the store subscription (or vice versa). For example, disabling or deleting the app does not necessarily stop Apple or Google Play from renewing a subscription if you did not cancel via the store’s subscription management. Another common error is not noting the exact renewal date - cancellations made after the billing cutoff may not prevent the next charge. Some users rely on verbal promises from support without getting written confirmation, which complicates refund or dispute efforts later.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store or Google Play subscription cancellation | Refund depends on store policy; you must request via Apple/Google | Low to moderate - store provides self‑service cancellation |
| Contact OvuSense support (web/email) | Possible depending on company policy and timing | Moderate - requires correspondence and proof of purchase |
| Credit card issuer or bank chargeback | Possible as a last resort; outcome varies | High - time‑consuming and may require substantial evidence |
| Signed registered mail to corporate office | Refund not guaranteed; useful to establish formal notice | Low to moderate - provides legal proof of notification |
After cancelling
After you cancel, confirm the cancellation by saving screenshots, emails or a confirmation number. Monitor your bank or card statements for at least one billing cycle to ensure no unexpected renewals occur. If you want your personal data removed or a copy of your cycle history, request that from OvuSense support and keep any written confirmation.
Useful resources: OvuSense main site for support and contact options: https://www.ovusense.com/. For store subscription support: Apple subscriptions help https://support.apple.com/en-ca/HT202039 and Google Play subscriptions help https://support.google.com/googleplay/answer/7018481?hl=en. For consumer and privacy resources in Canada: Office of Consumer Affairs https://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/home and the Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/.
Address
If you need to send a signed written cancellation or formal notice, use the corporate address on file: 199 Bay St. Suite 4000, Toronto, Ontario, Canada, M5L 1A9. Keep a copy of your letter and the tracked/registered‑mail receipt as proof of delivery.