Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Pdf Converter Guru
Stavrou Street 26
2034 Nicosia
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pdf Converter Guru service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Pdf Converter Guru: Easy Method
What is Pdf Converter Guru
Pdf Converter Guru is a PDF utility app and online service that lets users convert, edit, and manage PDF files across desktop and mobile platforms. It is offered via the vendor's website and through app stores (iOS App Store and Google Play) and uses subscription billing for premium features.
How to cancel Pdf Converter Guru
- Via web/in-app account: Uninstalling the app does not cancel the subscription. Sign in to your Pdf Converter Guru account or open the app, go to Account or Settings (often identified by the email address or phone number used to register), and cancel at least 24 hours before the trial end or renewal to avoid auto-renewal. See the service overview at swifdoo.com for context.
- Via website purchase (direct vendor billing): To request a refund or cancellation tied to a website purchase, email support@pdfguru.com. For refund eligibility on technical-issue grounds you must contact support within 30 days and before the subscription ends; see the vendor policy at pdfguru.com.
- Via iOS App Store: Cancel or request a refund through Apple's Report a Problem portal or via your Apple ID subscription settings. Canadian users can also rely on their statutory consumer rights; see Apple support at support.apple.com.
- Via Google Play (Android): Cancel the subscription in Google Play > Payments & subscriptions > Subscriptions. Refunds on Android follow Google Play policies; general notes appear in third-party reviews such as swifdoo.com.
- Written notice (optional / evidence): If you prefer paper proof, send a registered/certified letter (raccomandata A/R) addressed to the vendor: LOPOFIST LIMITED, Attn: Customer Service, Stavrou Street 26, Nicosia 2034, Cyprus. Keep delivery receipt as proof.
What happens when you cancel
When you cancel, future automatic renewals should stop and you will retain access to paid features until the end of the current billing period or trial, unless the vendor states otherwise. Uninstalling the app alone typically does not stop billing. Your account and uploaded files may remain on the service according to Pdf Converter Guru's data retention policies; if you need deletion, request account removal explicitly through support.
Will I get a refund?
Refunds for website purchases are generally not offered except for technical issues. The vendor’s stated policy requires contacting support within 30 days of purchase and before the subscription ends to be eligible for a refund on technical-issue grounds (pdfguru.com). Canadian and EU consumers may have a 14-day right of withdrawal allowing a refund if requested within 14 days and before service begins, unless you expressly consented to immediate performance and waived that right. Customer reports indicate that change-of-mind or misunderstanding of auto-renewal are not normally accepted refund reasons, although some users report refunds granted after persistence, escalation, or chargeback actions.
Pdf Converter Guru plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Free / Trial | Varies | Varies |
| Monthly | Varies | Varies |
| Annual | Varies | Varies |
| One-time / Lifetime | Varies | Varies |
Your consumer rights in Canada
Canadian consumers retain statutory rights under provincial and federal consumer protection laws. For purchases made through the Apple App Store, Apple’s refund and dispute processes apply and can be used to request refunds; see Apple’s Canadian support for details (support.apple.com). For direct website purchases, you may have a 14-day right of withdrawal where applicable, unless you consented to immediate performance. Keep records of purchases, confirmation emails, and communication with support to help enforce your rights.
Customer experiences
Reviews are mixed. Some users on Trustpilot and independent sites report fast, helpful customer service and successful support outcomes, including refunds when contacted promptly (Trustpilot; swifdoo.com). However, many complaints describe unexpected auto-enrolment into high monthly fees after a low introductory charge, difficulty obtaining cancellation confirmations, denied refunds citing policy, and slow or unresponsive support (SiteJabber; tenorshare.com). These contrasting reports mean outcomes can vary by case and by how promptly and thoroughly you document your cancellation attempt.
Documentation checklist
- Purchase confirmation (email/receipt), subscription ID or order number, date of purchase, payment method statement line, any cancellation confirmation emails, screenshots of account/subscription settings, copies of emails to support, and registered-mail delivery receipt if you sent written notice.
Common mistakes
Common mistakes include assuming uninstall = cancel (uninstalling rarely stops billing), not cancelling at least 24 hours before a trial or renewal, failing to keep cancellation confirmation, and relying only on vendor policy statements without saving proof of communication. For example, users who deleted the app but did not cancel their subscription continued to be billed; others who emailed support but did not retain the sent email or delivery proof had difficulty proving they requested cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / In-app account | Refunds rare except technical issues; must contact support within 30 days | Medium - must confirm cancellation; uninstalling is insufficient |
| Website purchase (email support) | Possible for technical issues if contacted within 30 days and before subscription ends | High - vendor policy restricts refunds; documentation and persistence often required |
| App Store (iOS) | Request refund via Apple’s Report a Problem; Apple handles final decision | Medium - Apple process is standard but not guaranteed |
| Google Play (Android) | Cancel in Google Play; refunds follow Google Play policy | Low - Medium - cancellation is straightforward; refund outcome varies |
After cancelling
Keep written confirmation of cancellation and monitor your bank or card statements for one or two billing cycles to ensure charges stop. If you continue to be charged after confirmed cancellation, escalate by: (1) contacting Pdf Converter Guru support again with your documentation, (2) requesting a refund via the platform used for purchase (Apple or Google), and (3) if unresolved, contacting your card issuer to dispute the charge or filing a consumer complaint with the relevant Canadian provincial consumer protection office. Useful links: Pdf Converter Guru money-back policy at pdfguru.com, Apple refund guidance at support.apple.com, and third-party reviews for context at swifdoo.com and Trustpilot. If you send written notice, use registered/certified mail and keep the receipt as proof of delivery.
Address
LOPOFIST LIMITED, Attn: Customer Service, Stavrou Street 26, Nicosia 2034, Cyprus
Recommendation: send any written cancellation or dispute correspondence by registered (certified) mail / raccomandata A/R to retain proof of delivery.