Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Phrasly
8 The Green, STE #16002
19901 Dover
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Phrasly service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Phrasly: Easy Method
What is Phrasly
Phrasly is an AI-powered writing assistant designed to help users make text sound more natural and human while retaining the original voice. It is used for essays, professional bios, and other writing tasks to save time and improve readability. Phrasly is available via iOS (App Store), Android (Google Play), and directly on the web at phrasly.ai.
How to cancel Phrasly
- App Store (iOS): Open the Settings app on your iPhone or iPad → tap your name → Subscriptions → find Phrasly → Cancel Subscription. Apple subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period; refund decisions are made by Apple. For more details see Apple subscription support.
- Google Play (Android): Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → select Phrasly → Cancel subscription. Cancellation takes effect at the end of the current billing period. For more details see Google Play subscription support.
- Web (phrasly.ai): Log into your account at phrasly.ai → Settings → Billing and click Cancel. Web cancellations generally stop renewal at the end of the paid term; refunds are not provided except in limited circumstances described below.
- Registered mail (formal cancellation): If you prefer a written notice, send a signed letter by registered mail (raccomandata A/R) to the address in section 12 addressed to “Cancellation Department” and keep proof of delivery.
What happens when you cancel
When you cancel, auto-renewal is turned off so you will not be charged for future terms. You retain access to any paid features for the remainder of the current billing period; cancellation typically becomes effective at the period end rather than immediately. Phrasly’s terms indicate no refunds are provided on cancellation except as noted in their refund policy or as required by applicable law. Your account data and any documents you created usually remain accessible under your account - check Phrasly’s account settings or support for data-retention specifics.
Will I get a refund?
Refund eligibility differs by purchase method. For web purchases, Phrasly’s stated policy is a 14-day refund window only if there has been absolutely no usage of the account (no documents processed, no features used); any use voids eligibility. For purchases made through the App Store or Google Play, refunds are controlled by Apple or Google and generally must be requested through their refund processes; these platforms consider factors like defective content and do not automatically grant refunds for normal cancellations. If you believe a provider’s decision is unfair, you can pursue complaints with your payment provider or consumer protection agencies in Canada.
Phrasly plans and pricing
| Plan | Price (CAD) | Period | Notes |
|---|---|---|---|
| Weekly Access | C$3.99 - C$4.99 per week | Weekly | In-app purchase; features unspecified |
| Monthly Access | C$7.99 - C$9.99 per month or C$19.99 - C$24.99 per month | Monthly | In-app purchase; features unspecified |
| Yearly Access | C$29.99 - C$39.99 per year or C$89.99 - C$119.99 per year | Annual | In-app purchase; features unspecified |
Your consumer rights in Canada
Canadian consumer protection laws require clear disclosure of automatic renewal terms and cancellation procedures; failure to disclose those terms may be considered an unfair practice. There is no single federal “14-day cooling-off” rule that universally applies to all digital services across Canada, but provincial rules (for example in Ontario and British Columbia) require refund terms to be fair and clearly disclosed at point of sale. Phrasly’s zero-usage-only refund policy may be challenged if its billing or trial practices were not clearly disclosed; consumers who experience unexpected charges or denied refunds can file complaints with their provincial consumer protection office or with payment providers (credit card issuer, Apple, or Google) and may seek enforcement through those channels.
Customer experiences
User feedback on Phrasly is mixed. Many users praise Phrasly for improving naturalness and preserving voice, find it helpful for essays and professional writing, and note productivity benefits and an intuitive interface. Other users report problems with unexpected charges after free trials, aggressive or unclear billing (especially annual charges), and difficulty obtaining refunds. Several complaints point to poor customer service and frustration contacting support; a few users describe account terminations or disputes after attempting refunds or chargebacks. These experiences suggest that careful attention to billing notices and keeping documentation is important.
Documentation checklist
- Account email and username used to subscribe
- Purchase receipts and order/transaction IDs (App Store/Google Play receipts or web invoice)
- Screenshots of subscription settings showing active subscription and renewal date
- Billing date and amount charged
- Email correspondence or support tickets with Phrasly (if any)
- Proof of registered-mail delivery if you send a written cancellation (tracking and A/R receipt)
Common mistakes
Common errors include attempting to cancel in the wrong place (for example cancelling a web account while the subscription is billed through the App Store), which leaves auto-renewal active with Apple or Google. Another frequent mistake is cancelling too close to renewal - Apple requires cancellation at least 24 hours before the period end to avoid an automatic charge. Users also often misunderstand trial conditions and begin using features that void a “no-use” refund window, or fail to save receipts and transaction IDs needed to request refunds. Finally, relying solely on an email request without following the platform-specific cancellation process or keeping proof of the request can make disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple (generally not for normal cancellations) | Low to medium - cancel via Apple settings; refunds require Apple request |
| Google Play (Android) | Refunds handled by Google (evaluated case-by-case) | Low to medium - cancel via Play Store; refunds require Google request |
| Web (phrasly.ai) | Web refunds limited: 14-day zero-usage window only per Phrasly policy | Low - cancel in account Billing settings; refund unlikely if used |
| Registered mail (formal notice) | No automatic refund; provides strong proof for dispute resolution | Medium - requires preparing and sending certified mail |
After cancelling
After you cancel, keep all documentation (receipts, screenshots, and any support replies). If you were charged in error, first request a refund from the platform where you purchased (Apple or Google) or from Phrasly if you purchased on the web and meet their refund terms. If you cannot resolve the issue, contact your bank or credit card issuer to dispute the charge and consider filing a complaint with provincial consumer protection authorities or the Government of Canada Office of Consumer Affairs. Helpful links: Phrasly billing/settings (phrasly.ai/settings/billing), Apple subscription support (Apple), Apple refund requests (reportaproblem.apple.com), Google Play subscription help (Google Play), Google Play refund requests (request a refund), and Canadian consumer information (Office of Consumer Affairs).
Address
Send registered mail (raccomandata A/R) addressed to:
Phrasly, LLC
Cancellation Department
8 The Green, STE #16002
Dover, DE 19901
United States