Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Pikzels
PO Box 1769
Colorado
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pikzels service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Pikzels: Easy Method
What is Pikzels
Overview
Pikzels is an online service that generates YouTube thumbnails and related graphics using automated tools and features such as FaceSwap and thumbnail recreation. It offers tiered subscription plans with monthly and annual billing and a 7‑day free trial for web signups.
How to cancel Pikzels
- Web (trial or web subscription): Sign in at the Pikzels website and go to your account or subscription settings. If you are within the 7‑day free trial, cancel before the trial ends to avoid charges - Pikzels confirms cancelling during the trial incurs no charge (source).
- App Store (iOS): Apple handles App Store subscriptions and billing. Cancel through your Apple subscriptions in Settings → [your name] → Subscriptions. For refunds or billing questions contact Apple directly; follow the App Store subscription guide (iOS/Android cancellation guide).
- Google Play (Android): Google Play subscriptions must be cancelled in the Google Play Store app: Profile → Payments & subscriptions → Subscriptions. Cancelling in Google Play stops future billing; for refund requests use Google Play support (iOS/Android cancellation guide).
What happens when you cancel
Cancelling stops future recurring billing. For App Store and Google Play purchases, Apple or Google manage billing and renewals; you must cancel through those platforms for those subscriptions. For web subscriptions, cancellation on the Pikzels site should prevent future charges, and cancelling during the 7‑day trial prevents any charge according to Pikzels' response.
Access after cancellation can vary: in many subscription services you retain access until the end of the current paid period, but Pikzels does not publish detailed post‑cancellation access rules publicly; confirm your remaining access in your Pikzels account or with the platform that billed you. Account data, generated thumbnails, and credits policies are not fully documented publicly - save copies and receipts you may need later.
Will I get a refund?
If you cancel during the 7‑day web trial you will not be charged, so no refund is necessary; Pikzels confirms trial cancellations result in no charge (source). Refunds for purchases made through the App Store or Google Play are governed by Apple’s and Google’s refund policies and handled by those platforms rather than Pikzels; Google typically provides a short window for automatic refunds in some cases and Apple has its own review process (Google Play refund guidance).
For web purchases made after the trial, Pikzels has not published a clear public refund policy; there is no publicly available statement detailing post‑trial refunds. If you believe the service was not delivered as promised, contact Pikzels support first and, if needed, contact the payment provider or invoke provincial consumer protection rights in Canada.
Pikzels plans and pricing
No Canadian‑dollar prices are officially listed; users in Canada will be charged in USD and their payment method will convert to CAD at the provider’s exchange rate.
| Plan | Price (USD) | Period | Features / Credits |
|---|---|---|---|
| Essential (Monthly) | USD 20.00 | Monthly | Basic thumbnail generator; 200 credits/month |
| Essential (Annual) | USD 14.00 / month billed annually | Annual | Same as Essential Monthly, ~30% discount |
| Premium (Monthly) | USD 40.00 | Monthly | Generator + Thumbnail recreation, FaceSwap, Title Generator; 1,000 credits/month |
| Premium (Annual) | USD 28.00 / month billed annually | Annual | Same as Premium Monthly, ~30% discount |
| Ultimate (Monthly) | USD 80.00 | Monthly | All features unlocked, private generations, early access; 3,000 credits/month |
| Ultimate (Annual) | USD 56.00 / month billed annually | Annual | Same as Ultimate Monthly, ~30% discount |
Your consumer rights in Canada
Canadian consumer protection laws vary by province. Some rules (for example Quebec’s consumer protection provisions) can grant a right of withdrawal for certain digital contracts within a set period (commonly 14 days) depending on how the contract was sold and whether the service was fully delivered. That right may not apply where digital services are delivered immediately and used - for example, if the trial has been used or content was fully provided.
If a subscription or digital product was misrepresented or not delivered as promised, you may have statutory remedies under provincial law. For App Store and Google Play purchases, Apple and Google have their own refund processes and you should start with the platform that processed your payment. Consider keeping documentation and, if necessary, contacting your provincial consumer protection office for next steps.
Customer experiences
User feedback on Pikzels is mixed. Positive reviews highlight fast, high‑quality, professional‑looking thumbnails, an intuitive interface, and features like FaceSwap and trending style recreation that some users say increased views and saved time (source).
Negative reports include descriptions of the free trial experience as misleading for some users, generation failures mid‑process, bugs (including with FaceSwap), inconsistent output quality, inability to delete thumbnails or chats, and concerns about support workflows that require an email before assistance. A public feedback portal lists recurring functional issues and requests for credit recovery for poor results (feedback portal).
Documentation checklist
- Account email and username used with Pikzels.
- Order or subscription receipts showing date, amount and billing platform (website, Apple, or Google).
- Screenshots of subscription status or the trial offer and any in‑app prompts.
- Records of cancellation action (timestamped confirmation or screenshot) and the date you attempted cancellation.
- Copies of any support communications with Pikzels, Apple, or Google and ticket numbers.
- Examples of unsatisfactory output (screenshots) if claiming poor delivery or service.
Common mistakes
Users commonly make a few avoidable errors: cancelling on the wrong platform (for example cancelling on the Pikzels website when the charge was through Apple or Google), missing the trial end date and being billed, and failing to save receipts or screenshots that support a refund claim. Another frequent issue is requesting refund through Pikzels for an App Store or Google Play charge when Apple or Google handle the payment and refund process - that delays resolution. Always verify which platform billed you before starting a refund or cancellation request.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web - Cancel during 7‑day trial | No charge if cancelled before trial ends; no refund needed (source) | Easy |
| Web - Post‑trial paid subscription | No publicly stated refund policy; refunds unclear - contact Pikzels support and your payment provider | Moderate to Hard |
| App Store (iOS) | Refunds handled by Apple under Apple’s policies; request via Apple support or report a problem | Moderate |
| Google Play (Android) | Refunds handled by Google; Google may allow quick refunds in a short window (varies) - contact Google Play | Moderate |
After cancelling
After you cancel, keep copies of receipts, cancellation confirmations and any support correspondence. If you were billed through Apple or Google, follow their refund procedures and open a request with their support teams. For web purchases outside the trial where no refund policy is posted, contact Pikzels support first, then your bank or card issuer and your provincial consumer protection office if you suspect misrepresentation.
Useful links: Pikzels trial confirmation and reviews (Trustpilot - Pikzels reviews), general iOS/Android subscription cancellation guide (App Store & Google Play cancellation guide), and Pikzels public feedback portal (feedback.pikzels.com).
Address
If you need to send registered mail as part of a formal complaint, the address to use is: PO Box 1769, Colorado, US. (Note: send registered/return‑receipt mail as required by your procedure.)