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Cancellation Pitney Bowes: Easy Method
What is Pitney Bowes
Pitney Bowes is a global company that provides mailing and shipping solutions, postage meters and software, shipping supplies, and related services for businesses. In Canada, Pitney Bowes offers equipment rental and lease options, cloud and mobile shipping software (PitneyShip), postage products, and supply sales for small and large shippers.
How to cancel Pitney Bowes
- Rental equipment (Canada): After the initial term, provide 30 days’ written notice. You can call Pitney Bowes at 1-800-672-6937 or use your online account/portal to submit the cancellation request. It is recommended to also send a registered-mail notice to the customer response centre (see Address section).
- Lease equipment (Canada): You cannot cancel during the active lease term. At the end of the lease term, provide 60 days’ notice by phone or via the online portal; follow contract instructions for end-of-term procedures.
- PitneyShip web subscription: The account administrator signs in, clicks their name, selects Cancel Subscription (or Manage Subscription → Cancel Subscription), and follows on-screen prompts to complete cancellation.
- PitneyShip mobile app: Open the app → More → Plans and Subscriptions → Cancel Subscription → complete any short survey and confirm the cancellation in-app.
- Registered-mail recommendation: For equipment cancellations or disputes, send a dated cancellation letter by registered mail (return receipt) to Pitney Bowes Canada Ltd. Customer Response Centre to ensure delivery confirmation.
What happens when you cancel
When you cancel, future billing for the cancelled service or subscription stops according to the terms and timing you were given (immediately or at the end of the billing period). Access to subscription features typically ends either at the end of the paid period or immediately if specified by the agreement, so export important account data and reports before you cancel. For physical equipment, cancellation triggers return or pickup instructions per your rental or lease agreement; follow the contract for equipment return condition requirements to avoid charges.
Will I get a refund?
Refunds depend on the product and the contract terms. Remaining postage purchased in the PitneyShip mobile app is refunded to the original payment method within 30 days. Delivery Guarantee (shipping API) claims must be filed within 14 days of the relevant scan; approved claims are credited to your postage account within 60 days. Supplies are refundable if unused, unopened and in resalable condition (subject to a 15% restocking fee) within 30 days; defective supplies or returns due to an upgrade may be eligible within six months and Pitney Bowes refunds shipping on defective or incorrect items. Certain prepayments (for example pbSmart Codes) are non-refundable even if you cancel during the subscription period. Always check the specific service or product terms and request refunds in writing where required.
Pitney Bowes plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Single (PitneyShip Pro Software) | C$7.00/month | Monthly (after 30-day free trial) | 1 user, 1 location, 1 carrier (Canada Post), pre-negotiated discounts |
| Standard (PitneyShip Pro Software) | C$17.99/month | Monthly (after 30-day free trial) | 1 user, 1 location, 4 carriers (Canada Post, UPS, FedEx, Purolator), rate shopping, up to 100 packages/month |
| Plus (PitneyShip Pro Software) | C$29.99/month | Monthly (after 30-day free trial) | Up to 3 users, 1 location, choose up to 4 carriers out of 8+ |
| Premium (PitneyShip Pro Software) | C$39.99/month | Monthly (after 30-day free trial) | Up to 10 users, 1 location, advanced features |
| SendPro Mailstation (Postage Meter Rental) | C$31.99/month | Monthly (12-month term) | Cloud-based postage meter, digital scale up to 2.5 kg, touchscreen, access to PitneyShip Pro software, initial $100 postage credit |
Your consumer rights in Canada
Canada does not provide a single, nationwide 14-day automatic cooling-off right for services and subscriptions comparable to EU rules; cancellation and refund rights are governed by your contract with Pitney Bowes and by provincial consumer protection laws. Specific Pitney Bowes policies apply: pbSmart Code prepayments are non-refundable; supplies and postage refunds follow the company’s stated conditions and timeframes; Delivery Guarantee claims must be filed promptly (within 14 days). If you believe provincial consumer protection laws have been breached (for example unfair business practices), you may contact your provincial consumer protection office or consider alternative dispute resolution channels.
Customer experiences
Customer feedback is mixed. Some users (notably in other regions) praise responsive, professional installation and field engineers. In Canada, public reviews and complaint platforms report recurring issues including lost or undelivered parcels, delays or failures in tracking, frustrating customer service interactions, billing disputes and occasional system malfunctions. There are unresolved complaints recorded with consumer organizations and anecdotal reports on social platforms describing delayed refunds related to stuck shipments. Use documented communications and registered-mail notices for important cancellations or disputes to create a verifiable paper trail.
Documentation checklist
- Account holder name, account number, and contact email/phone
- Copy of rental or lease agreement (showing start/end dates and notice requirements)
- Equipment serial/model numbers and condition photos (if returning devices)
- Proof of payment for postage (balances) and preferred refund method
- Order numbers, invoices, or photos for supplies being returned (unused or defective)
- Delivery Guarantee evidence (tracking scans, shipping labels, proof of loss) and claim reference numbers
- Registered-mail tracking/return receipt when you send written cancellation
Common mistakes
Common errors include missing the required notice window (for rentals, 30 days after the initial term; for leases, 60 days at term end), attempting to cancel a lease mid-term, and assuming a universal statutory cooling-off right that does not exist in Canada. Other frequent mistakes are failing to request a postage refund before losing account access, not returning supplies in required unopened condition (which can forfeit a refund), and relying solely on verbal confirmations rather than written notices or registered mail for cancellations.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Rental equipment (phone/portal + registered mail) | Check contract - equipment fees typically governed by rental terms; postage balance subject to refund rules | Medium - requires notice and possible equipment return coordination |
| Lease equipment (end of term only) | No refund during lease term; end-of-term obligations apply | High - cannot cancel mid-term; must follow lease exit procedures |
| PitneyShip web subscription (account admin cancel) | Remaining postage/refund depends on account terms; web cancellation is straightforward | Low - self-serve via account controls |
| PitneyShip mobile app (in-app cancel) | Remaining postage refunded to original payment method within 30 days (mobile app policy) | Low - in-app flow with confirmation |
After cancelling
After you cancel, keep written confirmation of the cancellation and any return or refund references. If you are owed postage or supply refunds, follow up if you do not see the refund within the stated timeframe (e.g., postage refunds within 30 days, delivery-claim credits within 60 days). For disputes, use the registered-mail proof and any claim reference numbers when contacting Pitney Bowes customer service or your payment provider.
Useful resources: Pitney Bowes Canada main site: https://www.pitneybowes.com/ca/en.html, support page: https://www.pitneybowes.com/ca/en/support.html, and PitneyShip information: https://www.pitneybowes.com/ca/en/shipping-software/pitneyship.html. For formal notices or disputed cancellations, send registered mail to the Customer Response Centre address below and keep the return receipt as proof.
Address
Pitney Bowes Canada Ltd. Customer Response Centre
1-30 Pedigree Court
Brampton, ON L6T 5T8
Canada
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Written by Mia Walker
Postclic editor · 4 years experience
Editor at Postclic for 4 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Pitney Bowes rental equipment, provide 30 days' written notice after the initial term. You can submit your cancellation request through your online account or by sending a registered mail notice to the customer response centre.
No, you cannot cancel your Pitney Bowes lease equipment during the active lease term. You must provide 60 days' notice at the end of the lease term, following the contract's end-of-term procedures.
Refund eligibility for your PitneyShip web subscription depends on your account terms. If eligible, you may receive a refund for remaining postage, but check your contract for specific details.
After cancellation, access to your Pitney Bowes account features typically ends at the end of the paid period or immediately, depending on your agreement. Ensure to export important data before cancellation.
To ensure your cancellation request is received, send it via registered mail to the Pitney Bowes Canada Ltd. Customer Response Centre, keeping proof of your cancellation for your records.