Cancellation service N°1 in Israel
Contract number:
To the attention of:
Cancellation Department – Pixaloop
Yesha'yahu Leibowitz 30
91904-01 Jerusalem
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pixaloop service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Pixaloop: Easy Method
What is Pixaloop
Pixaloop is an app commonly known as a 3D photo editor that applies motion and effects to still images; it has been associated with Lightricks' mobile editing suite. Note: public documentation and naming have some inconsistencies (some sources reference “Pixop” or other products), and official, up‑to‑date cancellation documentation for the Pixaloop/Pixop line is limited or hard to locate.
How to cancel Pixaloop
- Cancel via the app or web account (fastest): log into your Pixaloop/Pixop (Lightricks) account, go to Subscription or Billing, choose “Cancel Subscription,” and confirm the cancellation. Keep a screenshot or confirmation receipt.
- If you purchased through the Apple App Store (iOS): open your iPhone Settings → your name → Subscriptions, find the Pixaloop subscription and cancel there. Apple handles renewals and refunds for App Store purchases.
- If you purchased through Google Play (Android): open the Google Play Store → Menu → Payments & subscriptions → Subscriptions, find the subscription and cancel. Google handles renewals and refunds for Play purchases.
- If you cannot cancel from your account or app, contact support by email (use the app/web support/contact form) and include your account email and purchase details; response times vary.
What happens when you cancel
When you cancel, auto‑renewal should stop so you will not be charged at the next renewal date. In many cases access to premium features continues until the end of the current paid billing period, but this can vary by purchase platform (web vs. App Store vs. Google Play). Your account and uploaded content are typically retained, but access to paid tools is removed once your paid access expires. Always save any important projects or exports before cancellation.
Will I get a refund?
Pixop’s published Terms of Service state a 14‑calendar‑day refund window from the date of purchase; a pro‑rated refund may be issued for unused portions or if the service is unusable, but refunds are not guaranteed in all cases. For purchases made through Apple or Google, refunds and dispute handling are subject to Apple’s or Google’s policies and processes, not Pixop’s. If you believe you qualify for a refund under Pixop’s policy, contact Pixop/Lightricks support and provide purchase details and the reason for the request.
Pixaloop plans and pricing
| Plan | Price (CAD) |
|---|---|
| Free | Varies |
| Premium / Subscription | Varies |
| In‑app purchases / Add‑ons | Varies |
Your consumer rights in Canada
Under Canadian consumer protection norms for digital services, a 14‑day right of withdrawal is commonly recognized and aligns with Pixop’s stated 14‑day refund window. However, if you purchased via Apple’s App Store or Google Play, refunds and cancellations are governed by those stores’ terms and processes. To avoid unwanted charges, cancel auto‑renewing subscriptions through the platform used to purchase (App Store, Google Play, or the website). If you encounter difficulty obtaining a refund or stopping charges, you can contact your payment provider or card issuer to dispute unauthorized or recurring charges.
Customer experiences
Customer reviews are mixed. Positive reports highlight responsive and friendly customer support and strong results for certain video/photo enhancement tasks. Negative reports mention unexpected or high costs (examples include low initial charges followed by much larger quotes), limited previews leading to confusion, and concerns about pricing transparency or results that did not meet expectations. These experiences suggest checking costs and preview limitations before committing to larger jobs.
Documentation checklist
- Account email and username
- Purchase date and receipt or order number
- Platform used (iOS App Store, Google Play, or web)
- Subscription ID or transaction ID (if available)
- Screenshots of subscription page, charges, or confirmation emails
- Any support correspondence (emails, ticket numbers)
Common mistakes
Common mistakes include canceling in the wrong place (for example, cancelling within the app but leaving the App Store or Google Play subscription active), assuming a cancellation automatically triggers a refund, and not saving confirmation screenshots. Other errors are using a different email account than the one tied to the purchase or misidentifying the exact app/product (naming confusion between Pixaloop, “3D Photo Editor,” Pixop, etc.), which can delay support responses.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑app / Website (Pixop account) | Subject to Pixop’s ToS (14‑day window; pro‑rated possible) | Low - fastest when done in account settings |
| Apple App Store (iOS) | Subject to Apple refund policy; Apple processes refunds | Medium - must use Apple account settings/support |
| Google Play (Android) | Subject to Google Play refund policy; Google processes refunds | Medium - use Google Play subscriptions & support |
After cancelling
After cancellation, keep your confirmation screenshot or email and monitor your bank or card statement for any unexpected charges. If you need to request a refund or follow up, include your documentation and contact Pixop/Lightricks support; for platform purchases, follow Apple or Google’s refund request process. Helpful links: Pixop Terms of Service - pixop.com/terms-of-service; Apple subscription help - support.apple.com/en-ca/HT202039; Google Play subscriptions help - support.google.com/googleplay/answer/7018481. If charges continue after following these steps, contact your payment provider for help disputing recurring or unauthorized charges.
Address
Yesha'yahu Leibowitz 30, Jerusalem, Israel, 9190401