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Cancellation Pixaloop: Easy Method
What is Pixaloop
Pixaloop is an app commonly known as a 3D photo editor that applies motion and effects to still images; it has been associated with Lightricks' mobile editing suite. Note: public documentation and naming have some inconsistencies (some sources reference “Pixop” or other products), and official, up‑to‑date cancellation documentation for the Pixaloop/Pixop line is limited or hard to locate.
How to cancel Pixaloop
- Cancel via the app or web account (fastest): log into your Pixaloop/Pixop (Lightricks) account, go to Subscription or Billing, choose “Cancel Subscription,” and confirm the cancellation. Keep a screenshot or confirmation receipt.
- If you purchased through the Apple App Store (iOS): open your iPhone Settings → your name → Subscriptions, find the Pixaloop subscription and cancel there. Apple handles renewals and refunds for App Store purchases.
- If you purchased through Google Play (Android): open the Google Play Store → Menu → Payments & subscriptions → Subscriptions, find the subscription and cancel. Google handles renewals and refunds for Play purchases.
- If you cannot cancel from your account or app, contact support by email (use the app/web support/contact form) and include your account email and purchase details; response times vary.
What happens when you cancel
When you cancel, auto‑renewal should stop so you will not be charged at the next renewal date. In many cases access to premium features continues until the end of the current paid billing period, but this can vary by purchase platform (web vs. App Store vs. Google Play). Your account and uploaded content are typically retained, but access to paid tools is removed once your paid access expires. Always save any important projects or exports before cancellation.
Will I get a refund?
Pixop’s published Terms of Service state a 14‑calendar‑day refund window from the date of purchase; a pro‑rated refund may be issued for unused portions or if the service is unusable, but refunds are not guaranteed in all cases. For purchases made through Apple or Google, refunds and dispute handling are subject to Apple’s or Google’s policies and processes, not Pixop’s. If you believe you qualify for a refund under Pixop’s policy, contact Pixop/Lightricks support and provide purchase details and the reason for the request.
Pixaloop plans and pricing
| Plan | Price (CAD) |
|---|---|
| Free | Varies |
| Premium / Subscription | Varies |
| In‑app purchases / Add‑ons | Varies |
Your consumer rights in Canada
Under Canadian consumer protection norms for digital services, a 14‑day right of withdrawal is commonly recognized and aligns with Pixop’s stated 14‑day refund window. However, if you purchased via Apple’s App Store or Google Play, refunds and cancellations are governed by those stores’ terms and processes. To avoid unwanted charges, cancel auto‑renewing subscriptions through the platform used to purchase (App Store, Google Play, or the website). If you encounter difficulty obtaining a refund or stopping charges, you can contact your payment provider or card issuer to dispute unauthorized or recurring charges.
Customer experiences
Customer reviews are mixed. Positive reports highlight responsive and friendly customer support and strong results for certain video/photo enhancement tasks. Negative reports mention unexpected or high costs (examples include low initial charges followed by much larger quotes), limited previews leading to confusion, and concerns about pricing transparency or results that did not meet expectations. These experiences suggest checking costs and preview limitations before committing to larger jobs.
Documentation checklist
- Account email and username
- Purchase date and receipt or order number
- Platform used (iOS App Store, Google Play, or web)
- Subscription ID or transaction ID (if available)
- Screenshots of subscription page, charges, or confirmation emails
- Any support correspondence (emails, ticket numbers)
Common mistakes
Common mistakes include canceling in the wrong place (for example, cancelling within the app but leaving the App Store or Google Play subscription active), assuming a cancellation automatically triggers a refund, and not saving confirmation screenshots. Other errors are using a different email account than the one tied to the purchase or misidentifying the exact app/product (naming confusion between Pixaloop, “3D Photo Editor,” Pixop, etc.), which can delay support responses.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑app / Website (Pixop account) | Subject to Pixop’s ToS (14‑day window; pro‑rated possible) | Low - fastest when done in account settings |
| Apple App Store (iOS) | Subject to Apple refund policy; Apple processes refunds | Medium - must use Apple account settings/support |
| Google Play (Android) | Subject to Google Play refund policy; Google processes refunds | Medium - use Google Play subscriptions & support |
After cancelling
After cancellation, keep your confirmation screenshot or email and monitor your bank or card statement for any unexpected charges. If you need to request a refund or follow up, include your documentation and contact Pixop/Lightricks support; for platform purchases, follow Apple or Google’s refund request process. Helpful links: Pixop Terms of Service - pixop.com/terms-of-service; Apple subscription help - support.apple.com/en-ca/HT202039; Google Play subscriptions help - support.google.com/googleplay/answer/7018481. If charges continue after following these steps, contact your payment provider for help disputing recurring or unauthorized charges.
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Written by Mia Walker
Postclic editor · 4 years experience
Editor at Postclic for 4 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Pixaloop subscription via the app, log into your Pixaloop account, navigate to Subscription or Billing, select 'Cancel Subscription,' and confirm the cancellation. Remember to keep a screenshot or confirmation receipt for your records.
To cancel your Pixaloop subscription purchased through the Apple App Store, go to your iPhone Settings, tap on your name, select Subscriptions, find Pixaloop, and cancel it there. Ensure you check for confirmation of the cancellation.
After canceling your Pixaloop subscription, auto-renewal will stop, and you will retain access to premium features until the end of the current billing period. However, access to paid tools will be removed once your paid access expires.
Pixaloop's refund policy allows for a 14-calendar-day refund window from the date of purchase. If you believe you qualify for a refund, you should contact Pixaloop support with your purchase details and reason for the request.
In Canada, you have a 14-day right of withdrawal for digital services, which aligns with Pixaloop's refund policy. If you encounter issues with cancellation or refunds, you may contact your payment provider or card issuer to dispute unauthorized charges.