Cancellation service N°1 in Turkey
Contract number:
To the attention of:
Cancellation Department – Pixelup
Esentepe Mahallesi Büyükdere Caddesi, Ferko Apt. No: 175/141
Şişli
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pixelup service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Pixelup: Easy Method
What is Pixelup
Pixelup is a photo-enhancement app that uses AI to restore and improve images, offering features such as upscaling, colorization, and other Pro tools. It is distributed as a mobile app (iOS and Android) and offers in‑app purchases, subscriptions and one‑time purchases for additional features.
How to cancel Pixelup
- App Store (iOS): On your iPhone/iPad open Settings → tap your name → Subscriptions → select Pixelup → tap Cancel Subscription. Your subscription will remain active until the end of the paid period; auto‑renew is disabled. App Store listing.
- Google Play (Android): Open Google Play → Menu → Subscriptions → select Pixelup → tap Cancel Subscription. You keep access through the current billing cycle. Google Play cancel page (third‑party guide).
- Web (if applicable): Log into your Pixelup account on the Pixelup website, go to Settings or Billing / Subscription management, and cancel from there. If you purchased templates via pixelup.ca follow the billing or order management options on the site. Web cancel guide.
- By postal mail: send a registered letter (recommended) addressed to the developer requesting cancellation to the developer address (see Address section below). Sending as registered mail provides proof of delivery.
What happens when you cancel
When you cancel a subscription purchased through a platform (App Store or Google Play), auto‑renewal is turned off but you normally retain access to paid features until the end of the current billing period. If you cancel a one‑time purchase or lifetime plan, access generally remains according to the terms of that purchase. Account data such as edited images, uploads, and account settings are typically retained according to Pixelup's privacy and retention policies - if you want data removed, contact Pixelup support and request account deletion.
Will I get a refund?
Refunds for in‑app purchases and subscriptions are generally handled by the platform where you bought the subscription: Apple handles App Store refunds and Google handles Play Store refunds. Pixelup does not appear to publish a separate general refund policy for app purchases. For digital templates sold via pixelup.ca, Pixelup states sales are final because limited‑edition digital products are delivered immediately; however, if a template package was not delivered you may cancel and receive a full refund if you notify PixelUp within 14 days. If you believe you are entitled to a refund, first request it through the platform (Apple/Google) or contact Pixelup customer service with proof of purchase and delivery status.
Pixelup plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Pixelup Pro (various tiered one‑time purchases) | C$1.99 - C$39.99 | One‑time purchase | Unlocks Pro features; multiple one‑time price tiers |
| Pixelup Premium Lifetime | C$49.99 | Lifetime | Lifetime access to Pro features |
| Full Access - 1 Year | C$39.99 - C$49.99 | Annual | 1‑year subscription to all features |
| Full Access - 1 Week | C$6.99 | Weekly | 1‑week subscription to all features |
| Unlock All Features (one‑off) | C$24.99 or C$6.99 | One‑time | Unlocks all features; possibly duplicate/promotional variants |
Your consumer rights in Canada
Under Canadian consumer protection principles, digital goods can be treated differently from physical goods. If digital content is delivered immediately and you agreed to immediate delivery, the 14‑day "cooling off" or cancellation right may not apply. That said, vendors often offer limited refund windows or remedies for non‑delivery or defective digital products. Pixelup's stated approach - no refunds for delivered limited‑edition templates but a full refund if a template was not delivered and you notify them within 14 days - aligns with common Canadian e‑commerce practices. This information is general guidance and not a substitute for legal advice; if you need formal legal interpretation, consult a legal professional or your provincial consumer protection office.
Customer experiences
Publicly available trust checks give mixed signals: Scam‑Detector assigns pixelup.com a relatively high trust score (about 80.9/100), indicating a low technical risk for phishing or malware. At the same time, mainstream review platforms such as Trustpilot and ProductReview.ca returned no specific user reviews for Pixelup in searches, so there is limited publicly visible user feedback to judge reliability or customer‑service responsiveness.
Documentation checklist
- Receipt or proof of purchase (App Store/Google Play/email order)
- Account email/username used with Pixelup
- Subscription ID or order number (if available)
- Platform used (App Store, Google Play, or Web)
- Screenshots of billing/subscription page and billing statements showing charges
- Copies of any messages exchanged with Pixelup or platform support
- If requesting a refund for undelivered templates: evidence of non‑delivery and date of purchase
Common mistakes
Users often assume uninstalling the app cancels the subscription - uninstalling does not stop auto‑renewal. Another common error is cancelling the app account but not the billing subscription in the App Store/Google Play, which leads to continued charges. Expecting an automatic refund after canceling is also a frequent mistake; refunds for app store purchases usually require a separate request to Apple or Google and are not guaranteed. Finally, contacting the wrong party (contacting Pixelup for an App Store purchase refund rather than Apple) can delay resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds are handled by Apple; cancellation stops auto‑renewal but refunds are subject to Apple's review. | Low for cancellation; moderate for obtaining a refund. |
| Google Play (Android) | Refunds are handled by Google Play; canceling via Play stops renewal, refunds require a Google review. | Low for cancellation; moderate for obtaining a refund. |
| Web (pixelup.ca or account portal) | Refunds depend on Pixelup's policy; limited‑edition templates are final sale, but undelivered items may be refundable within 14 days. | Medium - depends on Pixelup support responsiveness and evidence of delivery. |
| Postal mail to developer | Cancellation request accepted if received, refund depends on purchase terms and platform; slower resolution. | High - slow and requires proof of delivery (registered mail recommended). |
After cancelling
After you cancel, watch for a confirmation email from the platform or Pixelup and keep that for your records. If you need a refund for an app purchase, file the request with Apple or Google (use the App Store link above for Apple and the Google Play help/cancel flow for Android). If your issue concerns web purchases or undelivered templates, contact Pixelup customer support with your documentation. Retain screenshots and receipts until any billing questions are fully resolved, and monitor your payment method in the following billing cycle to confirm no further charges appear.
Helpful links: App Store listing - Pixelup on the App Store; Web cancel guide - Cancel via guide; Pixelup policy info - pixelup.ca privacy/policy; Trust check - Scam‑Detector: pixelup.com.
Address
Codeway Dijital Hizmetler Anonim Şirketi
Esentepe Mahallesi Büyükdere Caddesi, Ferko Apt. No: 175/141, Şişli, İstanbul, Türkiye