Cancellation service N°1 in Japan
Contract number:
To the attention of:
Cancellation Department – Pixiv
JPR Sendagaya Building 6‑23‑5 Sendagaya
151‑0051 Shibuya‑ku, Tokyo
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pixiv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Pixiv: Easy Method
What is Pixiv
Pixiv is an online community and platform for artists to share illustrations, manga, and novels. It offers free accounts and optional paid features such as Pixiv Premium that add visibility and membership benefits.
How to cancel Pixiv
- Identify where you purchased the subscription (Pixiv website, Apple App Store, Google Play, or a third-party): the cancellation path and refund rules depend on that source.
- If purchased through the Apple App Store: open your iPhone/iPad Settings → your name → Subscriptions, find Pixiv, and cancel there. For help see Apple subscription support.
- If purchased through Google Play: open the Google Play app → Menu → Subscriptions, select Pixiv, and cancel. For help see Google Play subscriptions.
- If purchased on the Pixiv website: log in to your Pixiv account, go to Account Settings → Premium Membership or Billing and follow the cancellation option; if you cannot cancel online, contact Pixiv support (see contact options below) or send a written cancellation by registered mail to ensure proof of delivery.
- If you prefer paper, send a registered letter (raccomandata A/R) with your account email, subscription details, and a clear cancellation request to the address below; keep the tracking/proof of delivery.
What happens when you cancel
When you cancel an active subscription, access typically remains until the end of the paid period. Auto-renewal will be disabled so you are not charged at the next billing date. Your Pixiv account, uploaded works, messages, bookmarks, and profile information remain available unless you delete the account separately. Saved payment methods may remain on file until you remove them.
Will I get a refund?
Refunds depend on where you purchased the subscription and Pixiv’s policy. Subscriptions purchased through Apple or Google are handled by their respective stores and their refund rules apply. Subscriptions purchased directly from Pixiv are subject to Pixiv’s refund policy, which generally does not provide pro‑rata refunds for unused time except where required by law or where Pixiv explicitly agrees. Exceptions can include billing errors, unauthorized charges, or statutory consumer protections in your jurisdiction. If you believe you qualify, contact Pixiv support and your payment provider promptly and keep receipts and proof of cancellation.
Pixiv plans and pricing
| Plan | Price (CAD) | Billing period | Notes |
|---|---|---|---|
| Pixiv Premium (monthly) | Varies | Monthly | Priority features and visibility |
| Pixiv Premium (annual) | Varies | Yearly | Discounted annual rate |
| Fan memberships / creator support | Varies | Varies | Pricing set by creators or plan |
Your consumer rights in Canada
As a Canadian consumer you have provincial and federal protections that can apply to digital subscriptions. If a service is not provided as advertised, is defective, or there are unauthorized charges, you can complain to the merchant, request a refund, and escalate to your payment provider or card issuer. Provincial consumer protection offices and the Competition Bureau provide guidance and complaint mechanisms; timelines and remedies vary by province. If recurring payments were not authorized or continue after cancellation, you can contact your bank or card issuer to dispute the charge and request a stop to pre-authorized payments.
Customer experiences
Users report a mix of outcomes: cancellations through Apple and Google are usually straightforward because those stores control the subscription. Cancelling directly on the Pixiv website is commonly successful, but users sometimes experience delays or need to contact support for confirmation. When disputes arise, providing clear receipts, screenshots, and proof of delivery (if using registered mail) improves the chance of a timely resolution.
Documentation checklist
- Account email and Pixiv username
- Date of subscription purchase and last payment
- Receipt or transaction ID
- Payment method used (card, PayPal, App Store, Google Play)
- Screenshots of subscription page, billing history, and cancellation confirmation (if any)
- Registered mail tracking number and proof of delivery if you send a letter
- Copies of any correspondence with Pixiv or the app stores
Common mistakes
Common mistakes include trying to cancel through the Pixiv website when the subscription was purchased via Apple or Google - that will not stop store-managed renewals. Another frequent error is failing to confirm cancellation (no confirmation email or screenshot) and assuming the subscription ended immediately; many services allow access until the end of the billing period. Sending informal email requests without adequate account details or proof of identity can delay processing. Example: a user cancels in-app but does not cancel the App Store subscription, resulting in continued charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Pixiv website cancellation | Possible but limited; depends on Pixiv policy | Low - Moderate |
| Apple App Store | Refunds handled by Apple (store policies apply) | Low - Moderate |
| Google Play | Refunds handled by Google (store policies apply) | Low - Moderate |
| Bank/credit card dispute (chargeback) | Possible, depends on issuer and evidence | High |
| Registered mail cancellation to Pixiv | Does not guarantee refund but provides proof of request | Moderate |
After cancelling
After you cancel, save confirmation emails, take screenshots of your subscription status, and monitor your payment method for further charges. If you continue to be billed, contact the merchant first, then your payment provider or card issuer. For assistance and further information see Pixiv’s help center and the app store support pages: Pixiv Help (https://www.pixiv.help/hc/en-us), Apple subscriptions (https://support.apple.com/en-ca/HT202039), Google Play subscriptions (https://support.google.com/googleplay/answer/7018481?hl=en), and Canadian consumer resources such as the Competition Bureau (https://www.competitionbureau.gc.ca) and the Government of Canada consumer section (https://www.canada.ca/en/consumer-affairs.html).
Address
For written cancellation requests by registered mail (raccomandata A/R) send to:
JPR Sendagaya Building
6‑23‑5 Sendagaya, Shibuya‑ku
Tokyo 151‑0051
Japan