Cancellation service N°1 in Digital service (no physical address found)
Contract number:
To the attention of:
Cancellation Department – Pixtuner
support
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pixtuner service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Pixtuner: Easy Method
What is Pixtuner
Pixtuner is a subscription-based digital service that offers image-related tools and downloadable content via its website and mobile apps. It manages subscriptions and purchases directly through its site and indirectly via third-party app stores (Apple App Store and Google Play), and provides customer support by email.
How to cancel Pixtuner
- Preferred - Via email: Compose and send a cancellation request to support@pixtuner.tech. Include your full name, the email address on the account (or subscription ID), the purchase date, and a short reason for cancellation. Request confirmation of cancellation and any refund eligibility.
- Via website: If you purchased directly, you can also cancel from your account settings on the Pixtuner website; alternatively send the same email above if you cannot access account settings. Cancellations must be made at least 24 hours before the end of the current billing term to avoid automatic renewal. Deleting the app does not cancel a subscription.
- Via app stores: If the subscription was purchased through the Apple App Store or Google Play, cancellation must be handled through those stores’ subscription management - Pixtuner cannot cancel App Store or Google Play subscriptions on your behalf.
What happens when you cancel
After cancellation, your subscription will generally remain active until the end of the current paid term; you will not be charged on the next renewal date. Access to subscription features typically continues until that expiry. Automatic renewal will stop once cancellation is processed. Pixtuner may retain account and transaction data for record-keeping and customer service; consult Pixtuner’s terms of use for specific data-retention details (Pixtuner Terms of Use).
Will I get a refund?
Refund eligibility depends on where and how you purchased. For purchases made directly through Pixtuner’s website, a 14-day money-back guarantee is offered if you contact customer support within 14 days of the initial purchase. Purchases made through third-party platforms (Apple App Store, Google Play) must be refunded through those providers and are subject to their policies; Pixtuner cannot issue those refunds. One-time digital product purchases sold within the app are generally final sale and non-refundable due to their digital nature, though this does not override statutory consumer protection rights.
Pixtuner plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 1-month (3 devices) | $6.99 (USD) | Monthly | Subscription for 3 devices |
| 1-year (3 devices) | $39.99 (USD) | Annual | Subscription for 3 devices |
| 1-year (3 devices) - alternate listing | $69.99 (USD) | Annual | Subscription for 3 devices (alternate listing) |
Your consumer rights in Canada
Under Canadian consumer protection laws, consumers may have a “cooling-off” period for online or unsolicited purchases - commonly 14 days - during which refunds or cancellations can be requested. Provincial statutes vary, so specific rights may differ by province. Even if a seller’s terms state no refunds for certain digital goods, provincial consumer protection laws can override those terms. If you were charged without authorization or after cancelling, you may contact your credit card company or bank to dispute the charge. This guide outlines general rights; check provincial legislation or a consumer protection office for specifics.
Customer experiences
Public reviews are mixed. Some users report prompt and effective customer service: examples include Pixtuner correcting double-subscription errors and issuing full refunds, and quick refunds after trial-related issues. However, multiple reviewers report problems: being charged after cancelling trials, unexpected or duplicate charges, difficulty getting responses to refund requests, and needing to contact their banks to stop recurring billing. A few reviewers also state the app’s quality did not meet expectations. These reports suggest good outcomes are possible but that persistence may be required in disputed cases.
Documentation checklist
- Account holder name and account email
- Subscription ID or order number (if available)
- Date of purchase and billing receipts
- Screenshots of subscription screens, billing entries, or app-store receipts
- Copies of emails or messages sent to Pixtuner and any responses
- Bank or card statements showing the charge (for disputes)
Common mistakes
Common errors include assuming deleting the app cancels the subscription (it does not), trying to get Pixtuner to cancel App Store/Google Play subscriptions (you must cancel through the store), and missing the 24-hour cutoff before the renewal date, which can trigger another billing cycle. People also sometimes fail to keep receipts or screenshots, making disputes harder to resolve, or they do not request confirmation of cancellation in writing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (direct purchase / account settings / email) | 14-day money-back guarantee for direct purchases if requested within 14 days; otherwise subject to terms | Low to Moderate - email required; allow time for response |
| Apple App Store (iOS) | Refunds handled by Apple per App Store policies; Pixtuner cannot issue refunds | Varies - use Apple’s refund process |
| Google Play (Android) | Refunds handled by Google Play per Google policies; Pixtuner cannot issue refunds | Varies - use Google Play’s refund process |
After cancelling
After you cancel, keep confirmation (email or screenshot) showing the cancellation and end-of-term date. If you purchased on Pixtuner’s website and believe you qualify for a refund, contact support within 14 days of purchase. If you purchased via Apple or Google, use their refund request procedures. If charges continue after cancellation or if refund requests are ignored, contact your bank or credit-card provider to dispute unauthorized charges. For Pixtuner’s terms, see Pixtuner Terms of Use. For customer reviews and experiences, you can view feedback on Trustpilot and regional listings such as Trustpilot Canada.
Address
Primary support contact: support@pixtuner.tech. No physical postal address or phone number was found in public documentation; email is the main available support channel.