Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Pixverse
1928 E. Highland Ave. Ste F104 PMB# 255
85016 Phoenix
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pixverse service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Pixverse: Easy Method
What is Pixverse
Pixverse is a mobile‑first AI video creation app that offers credit‑based generation, multiple subscription tiers, and in‑app export features including up to 4K. It is distributed through its own app interface and via app stores (Apple App Store and Google Play), and uses in‑app purchases and subscription billing for paid plans.
The vendor publishes an FAQ and Terms & Conditions online that describe in‑app subscription management, refunds via the stores, and a policy that generally disclaims refunds for partial billing periods except as required by law.
How to cancel Pixverse
Where you need to cancel depends on how you bought the subscription. Below are contextual steps for the common purchase paths. If you signed up inside the Pixverse app and see a Subscription Management area, cancel there first. If you subscribed through Apple or Google Play, use your store account settings. Deleting the app or deleting your Pixverse account does not automatically cancel store subscriptions.
- Pixverse in‑app subscription: Open the Pixverse app, go to the Subscription or Account page, find "Subscription Management" and follow the prompts to cancel. See Pixverse's FAQ: PixVerse FAQ.
- Apple / iOS (App Store): Open Settings → your Apple ID → Subscriptions, select Pixverse and cancel. Apple subscriptions auto‑renew unless cancelled at least 24 hours before the period ends; deleting the app does not cancel billing. App Store listing: Pixverse on the App Store (Canada).
- Google Play (Android): Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions, select Pixverse and cancel. Pixverse’s documentation refers refunds and purchases to the store. See Pixverse FAQ: PixVerse FAQ.
- If you cannot find cancel controls in the app or store, users report workarounds such as downgrading to a $0/basic plan or contacting Pixverse support by email or via Discord; persistent issues have been reported on community forums (example: Reddit discussion).
What happens when you cancel
When you successfully cancel, automatic renewal should stop at the end of the current paid period. You normally retain access to the paid plan’s features and any remaining credits until that period expires. Cancelling does not necessarily delete your account or content in the app; account deletion and subscription cancellation are separate actions according to Pixverse documentation.
If you cancel a store subscription, billing is managed by Apple or Google, so future charges should cease but prior charges and the current period’s access remain subject to the store and Pixverse policies. Keep screenshots or confirmations of the cancellation step in case you need to dispute further charges.
Will I get a refund?
Pixverse’s FAQ directs refund requests for app purchases to the App Store or Google Play - i.e., refunds must be requested from the platform that processed the purchase. Pixverse’s Terms & Conditions say "No refunds will be issued for partial billing periods unless otherwise required by law." That means Pixverse does not offer a blanket time‑based refund guarantee in its published policies.
In practice, refunds for subscriptions purchased through Apple or Google are handled under each store’s refund policies and processes. If you purchased directly through Pixverse (not via a store), your refund rights will be governed by their stated terms, subject to applicable law (see the Canada section below).
Pixverse plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Credit Package 1 | C$7.00 | One‑time | Credit bundle |
| Elite Plan (Weekly) | C$8.99 | Weekly | Premium weekly subscription |
| Standard Plan (Monthly) | C$14.00 | Monthly | Standard monthly subscription |
| Credit Package 2 | C$25.00 | One‑time | Larger credit bundle |
| Elite Plan (Weekly) | C$12.99 | Weekly | Higher‑tier weekly subscription |
| Elite Plan (Yearly) | C$89.99 | Yearly | Premium yearly subscription |
| Pro Plan (Monthly) | C$40.00 | Monthly | Pro monthly subscription |
| Credit Package 3 | C$70.00 | One‑time | Largest credit bundle |
| Standard Plan (Yearly) | C$129.00 | Yearly | Standard yearly subscription |
| Premium Plan (Monthly) | C$80.00 | Monthly | Premium monthly subscription |
Your consumer rights in Canada
Under Canadian consumer protection law, there is often a 14‑day "cooling off" right for online digital purchases unless the service has been fully performed or the consumer has waived the right after being informed. Pixverse’s published policies do not explicitly promise a 14‑day refund window, but its "no refunds for partial billing periods unless required by law" language acknowledges that legal obligations apply.
If you encounter an inability to cancel, unacknowledged charges, or refusal to provide refunds required by law, you can seek redress through the payment platform (Apple/Google), your card issuer (chargeback), or by filing a complaint with the appropriate provincial consumer protection office. In systemic or deceptive cases, you may also report concerns to the Competition Bureau.
Customer experiences
Public reviews are mixed. Some users praise the basic plan and credit allocations or note strong export quality and rapid feature updates in third‑party reviews. See examples like a positive Trustpilot note and independent reviews praising cinematic exports.
On the other hand, numerous reviews and forum posts report persistent problems: confusing or hard‑to‑find cancellation controls, deleting accounts not cancelling subscriptions, missing or misapplied credits, unresponsive support, and disagreements over refunds. Several Trustpilot and Reddit posts describe frustration and difficulty obtaining help for billing or credit problems. These accounts suggest you should document cancellations and receipts carefully and expect that escalation to the store or your payment provider may be necessary.
Documentation checklist
- Purchase receipts from Apple or Google Play (email receipts or store purchase history)
- Screenshot of the subscription page in the Pixverse app showing your plan
- Confirmation or screenshot after cancelling (in‑app or store confirmation)
- Dates and amounts of charges from your bank or card statement
- Copies of emails or support requests to Pixverse (timestamps and message bodies)
- Screenshots of relevant Terms & Conditions or Pixverse FAQ pages
Common mistakes
Common errors include assuming deleting the app or deleting your Pixverse account will stop subscription billing - both actions do not automatically cancel App Store or Google Play subscriptions. Another frequent mistake is waiting until the last minute to cancel: Apple requires cancellation at least 24 hours before renewal to avoid the next billing cycle. People also sometimes attempt refunds directly with Pixverse for store purchases; stores generally require refund requests to be made through Apple or Google rather than the app developer. Finally, not keeping receipts, screenshots, and timestamps makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel inside Pixverse app | Stops in‑app renewal if processed by Pixverse; refunds depend on purchase method and Pixverse/store policy | Medium (users report UI confusion) |
| Cancel via Apple App Store | Refunds handled by Apple; cancellation stops future renewals (request refunds from Apple) | Low (store tools are straightforward), but refunds depend on Apple decision |
| Cancel via Google Play | Refunds handled by Google Play; cancellation stops future renewals (request refunds from Google) | Low to Medium (store tools available; refund outcomes vary) |
| Email or message Pixverse support | Pixverse may decline refunds per T&C; store purchases still require store refund requests | High (reports of unresponsive support) |
| Chargeback or payment dispute | Possible refund via bank/card issuer if chargeback criteria met | Medium to High (may require documentation and has time limits) |
After cancelling
After cancellation, monitor your bank or card statements to verify that no new charges occur and keep the app until the current paid period ends so you can capture any remaining credits or export content. If you need a refund for a store purchase, follow the App Store or Google Play refund process - links above - and provide the documentation checklist items when filing the request.
If store routes do not resolve the issue and you believe your consumer rights in Canada were breached (for example, cancellation was made unduly difficult or a promised service was not provided), escalate to your payment provider, your provincial consumer protection office, or the Competition Bureau. Keep copies of all communications and timestamps for any escalation.
Address
If you need to send registered written correspondence, the only available postal address tied to Pixverse’s domain ownership records is:
PrivacyGuardian.org llc, 1928 E. Highland Ave. Ste F104 PMB# 255, Phoenix, AZ 85016, USA
Address the letter to the entity listed if you choose to send a registered notice or formal complaint by mail.