Cancellation Placeit: Easy Method

What is Placeit

Placeit is an online design and mockup service that provides templates, mockups, logos and videos for creators and businesses. It offers both a web-based unlimited subscription and in-app subscriptions through the iOS App Store, each granting access to downloadable assets and templates.

How to cancel Placeit

• iOS (App Store) subscription - Open Settings on your iPhone/iPad, tap your name, go to Subscriptions, find the Placeit subscription and choose “Cancel Subscription.” If you need a refund for an iOS purchase, request it through Apple Support.
• Web subscription - Log in to your account at placeit.net, go to Account or Billing > Manage Subscription and follow the cancellation link. If you cannot cancel online, contact Placeit customer support through the Help Center or the support channel shown on your billing page.
• Official written notice (recommended for formal cancellations) - Send a dated, signed cancellation letter by registered mail (for delivery confirmation) to the PO Box in the Placeit terms of use: Envato Placeit Pty Ltd, PO Box 16122 Collins Street West, Melbourne, Victoria 8007, Australia. Include your account name, email, subscription details and a clear statement that you request cancellation and non-renewal.

What happens when you cancel

Cancelling stops future automatic renewals. For subscriptions billed in advance you will typically retain access until the end of the paid period; services are not usually cut off immediately unless specified. Your account and previously downloaded assets generally remain available according to Placeit’s account and content access policies. Placeit may retain some account data for billing, legal and support purposes in line with its privacy policy.

Will I get a refund?

Refunds are not automatic and depend on how you purchased and the provider’s policy. iOS in-app purchases and subscription refunds are handled by Apple and follow Apple’s refund procedures. Web purchases and subscription refund requests are handled by Placeit/support on a case-by-case basis and depend on timing, the type of plan and any applicable promotions. If you believe a charge is unauthorized or you have special circumstances, contact Placeit support and, if needed, your payment provider or card issuer to dispute the charge.

Placeit plans and pricing

Your consumer rights in Canada

Canadian consumers are protected under provincial consumer protection laws and federal rules against misleading business practices. These protections may apply to online subscriptions, automatic renewals and disclosure of pricing. If you believe a business has acted unfairly or failed to provide required disclosures, you can file complaints with your provincial consumer protection office. You also have the option to contact your bank or card issuer about unauthorized or incorrect charges. This content is informational and not legal advice; for legal questions consult a qualified professional.

Customer experiences

Users commonly report that cancelling Apple-managed subscriptions via the iOS settings is straightforward, while web cancellations sometimes require navigating account pages or contacting support. Experiences with refunds vary: some customers obtain refunds through Apple or Placeit support, others are told refunds are not provided and only future renewals are stopped. Many users recommend keeping a copy of cancellation confirmations to avoid later disputes.

Documentation checklist

• Account email and username; order ID or invoice number
• Date of subscription start and most recent charge (screenshot of billing history)
• Payment method details (type and last 4 digits)
• Copy of cancellation confirmation or support correspondence (email screenshots)
• Registered‑mail tracking/receipt if you send a written notice to the PO Box

Common mistakes

Deleting the Placeit app without cancelling the Apple subscription is a frequent error - the subscription continues until you cancel it in Apple’s subscription settings. Another common mistake is assuming cancellation is immediate and not keeping confirmation; customers should retain screenshots or emails that show cancellation and the effective date. Some users contact the wrong support channel (for example, asking the app store for a web‑purchase refund) which delays resolution. Finally, not checking which account or email was used for the subscription can complicate the process.

Comparative recap

After cancelling

After you cancel, save any confirmation you receive and monitor your bank statements for unexpected renewals. If you purchased through Apple and need a refund, use Apple’s report a problem and support pages. For web subscription issues, start at the Placeit Help Center (Placeit Help Center) or the Placeit billing/support contact form on placeit.net. If charges continue after cancellation, contact your payment provider to dispute the charge and keep your cancellation documentation ready.

Address

Envato Placeit Pty Ltd, PO Box 16122 Collins Street West, Melbourne, Victoria 8007, Australia