Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Plant Me
101 - 1001 West Broadway, Suite 380
V6H 4E4 Vancouver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Plant Me service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Plant Me: Easy Method
What is Plant Me
Plant Me is a mobile app that helps users identify plants and provides care guidance, offered through in-app purchases and subscriptions in Canada. The app sells one‑time identification products and recurring subscription plans that unlock features such as plant identification, care tips, and extended care packages.
The app’s pricing and SKU names vary in the Canadian iOS App Store and include weekly, quarterly, annual and one‑time purchase options as well as specialized plant‑care bundles.
How to cancel Plant Me
Which cancellation path you use depends on how you purchased access (Apple/Google in‑app purchase, or an account/subscription managed inside the app). Follow the steps below that match your purchase method.
- If you purchased via Apple (iOS App Store): Open Settings on your iPhone/iPad, tap your name → Subscriptions, find “Plant Me” and choose Cancel Subscription. Alternatively, open the App Store, tap your photo → Subscriptions → Plant Me → Cancel.
- If you purchased via Google Play: Open the Google Play Store → Menu → Payments & subscriptions → Subscriptions, select Plant Me and tap Cancel subscription.
- If you purchased a subscription inside the app or have an account-managed subscription: Open the Plant Me app, go to Account or Settings → Subscriptions (or Billing) and follow the cancel option; if no cancel option appears, contact support as below.
- To request cancellation, refunds, or to address legal/licensing matters by email or postal mail: contact the app’s customer service or the legal correspondent. For formal legal matters, send a mailed request (preferred) to the legal correspondent address below; for quicker inquiries start with the app’s in‑app support or email support channel if provided.
- After cancelling in the store, confirm cancellation by checking your subscription status in the store account and retain the confirmation or receipt for your records.
What happens when you cancel
When you cancel an auto‑renewing subscription, most app stores stop future renewals but allow access to paid features until the end of the current billing period. If you cancel from within the Plant Me app and the app manages access independently, access may end immediately or at the end of the paid period depending on the app’s implementation.
One‑time purchases generally grant permanent access to the purchased item and cannot be "cancelled" once delivered, though you can still request a refund from the store provider. Cancelling does not automatically delete your account or personal data; to remove personal data you must follow the app’s data/deletion procedure or contact support and request account deletion.
Will I get a refund?
Refunds are not guaranteed. For purchases made through Apple or Google, refunds are handled by Apple/Google in accordance with their store policies; you must request a refund through the store’s “Report a Problem” or support process. Many digital purchases are non‑refundable once fulfilled, but exceptions may apply for unauthorized charges, billing errors, or technical failures.
If you believe you qualify for a refund (unauthorized charge, duplicate purchase, or a technical defect preventing use), gather transaction details and contact the app’s support and the store provider promptly. If the app accepts direct refund requests by email or mail, it may consider exceptions after review - formal mailed requests may take longer to process.
Plant Me plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Plant identifier - Care Tips | C$10.49 | One-time | One-time purchase for plant identification with care tips |
| Weekly Plan | C$8.99 | Weekly | Access to features on a weekly subscription |
| Premium Care | C$11.99 | One-time | Premium care features (details unspecified) |
| Flower plant id & care - 12 weeks | C$39.99 | 12 weeks | Identification and care for flowering plants over 12 weeks |
| 1 week subscription | C$7.99 | Weekly | Weekly subscription |
| 1 year subscription | C$12.99 | Annual | One‑year subscription |
| Flower plant id & care - 1 week | C$3.99 | 1 week | Short-term flower plant identification and care access |
| Subscription - 3 months | C$39.99 | 3 months | Quarterly subscription |
Your consumer rights in Canada
Canadian consumer protection is governed by federal and provincial laws. You have the right to dispute unauthorized or fraudulent charges and to request refunds for mistaken or duplicate billing. Digital goods and in‑app purchases are subject to the terms of the app store (Apple/Google) and the app developer, but statutory consumer rights persist where provincial laws provide protections.
If you cannot resolve a billing or refund issue with the app or store, you can contact your payment provider, file a dispute with your card issuer, or seek help from provincial consumer protection offices. For general federal guidance see the Government of Canada consumer pages or the Competition Bureau.
Customer experiences
User reports for apps like Plant Me commonly show that cancelling via the platform store (Apple or Google) is straightforward when using the correct account and subscription settings. Positive experiences often follow clear receipts and prompt store confirmations; negative experiences commonly involve delayed replies from in‑app support, confusion about whether deleting the app cancels the subscription, or difficulties proving the transaction when contacting third‑party stores.
Many users find that refunds are processed more quickly when they follow the store’s official “Report a Problem” flow and provide clear transaction details; mailed legal requests are usually slower but appropriate for formal disputes or licensing concerns.
Documentation checklist
- Purchase receipt or App Store/Google Play transaction ID (screenshot or email)
- Date and time of purchase, price charged, and the Apple/Google account used
- Screenshot of active subscription in your store account or app settings
- Any correspondence with Plant Me support (emails, chat transcripts)
- Payment method details (last 4 digits of card) and billing statements if disputing charges
Common mistakes
Common mistakes include assuming that deleting the app cancels the subscription (it does not), cancelling the wrong account if you have multiple Apple/Google IDs, and failing to keep receipts or transaction IDs. Another frequent error is contacting the app developer rather than the store that processed the payment; for in‑app purchases processed by Apple or Google, the store typically controls refunds.
Also avoid waiting until after a renewal to complain without evidence; providing receipts and timestamps up front improves the chance of a timely refund or resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple / iOS App Store (in‑app purchases) | Refunds handled by Apple via Report a Problem; possible but not guaranteed | Low - Moderate (follow Apple’s flow) |
| Google Play Store | Refunds handled by Google Play; possible within their timeframes and policies | Low - Moderate (follow Google’s refund flow) |
| In‑app account cancellation (app-managed) | Refunds depend on developer policy and store rules | Low - Moderate (depends on app UI and support responsiveness) |
| Contacting developer by email | Possible but depends on developer discretion and proof provided | Moderate (response times vary) |
| Postal mail to legal correspondent | Used for formal/legal requests; refund outcome depends on investigation | High (formal, slower) |
After cancelling
After you cancel, keep records: store cancellation confirmation, receipts, and any correspondence. If you still see charges, contact the store’s support (Apple/Google) and provide transaction details; if charges remain unexplained, contact your bank or card issuer to dispute the charge. If you need to remove personal data from Plant Me, request account deletion through the app or contact support directly.
Useful pages: Apple subscription support, Google Play subscriptions help, and Government of Canada consumer information. If you need to escalate a formal licensing or legal issue, use the postal address for the legal correspondent below.
Apple subscriptions: https://support.apple.com/en-ca/HT202039
Google Play subscriptions: https://support.google.com/googleplay/answer/7018481
Government of Canada consumer information: https://www.canada.ca/en/services/consumer.html
Address
VANTEK INTELLECTUAL PROPERTY LLP
101 - 1001 West Broadway, Suite 380
Vancouver, British Columbia V6H 4E4, Canada