Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Planta
Via Brennero 45
39042 Bressanone
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Planta service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Planta: Easy Method
What is Planta
Planta is a plant care app that offers reminders, watering schedules, plant identification, a light meter and premium features such as expert help and personalised recommendations to help you care for indoor plants. Premium access is available through monthly, quarterly or annual subscription plans purchased via the App Store (iOS), Google Play (Android) or Planta's web subscription system.
How to cancel Planta
- In the Planta app: open the "My Plants" tab → Settings → Account → Manage Subscription. You will be redirected to the platform you used to subscribe (App Store, Google Play or Planta Web) and must cancel through that platform. Premium access remains active until the end of your paid billing cycle. See Planta's cancellation help: How to turn off auto-renewal or cancel.
- App Store (iOS): cancel via your Apple account / subscriptions settings in the App Store (Apple handles billing and refunds for App Store purchases).
- Google Play (Android): cancel via Google Play → Subscriptions in the Google Play app or website.
- Web subscriptions: sign in at getplanta.com/login to manage or cancel web-based subscriptions.
- Note: deleting your Planta account or app does not stop billing. You must cancel through the billing platform you used (Apple, Google Play or Planta Web).
What happens when you cancel
When you cancel auto-renewal your Premium access remains active until the end of the paid billing period you already paid for; you will not receive a pro-rated refund automatically. After the billing period ends your account will revert to Planta’s free features unless you re-subscribe. Cancelling through the app usually redirects you to the appropriate billing platform, and cancelling on one platform does not cancel subscriptions made on another. Deleting the Planta app or your Planta account does not cancel subscription billing - cancellations must be handled through App Store, Google Play or the Planta web subscription system.
Will I get a refund?
Planta’s Terms state a 14-day contractual right of withdrawal if you have not started using the paid premium services; to exercise this right you must email Planta (see contact details below). Once you have begun using premium services, this 14-day withdrawal right no longer applies. For App Store purchases, Apple handles all refunds and will consider refund requests at its discretion (Apple typically processes refund requests within about 30 days). For Android / Google Play purchases Planta requests that you email contact@getplanta.com for refund enquiries. If you subscribed on the web, refunds are governed by Planta’s terms and must be requested from Planta directly.
Planta plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| 1 month Premium Plant Care | C$12.99 | Monthly | Full Premium access (Dr. Planta, Light Meter, Plant ID, Care Share, Reminders, Recommendations) |
| 3 months Premium Plant Care | C$23.49 | Quarterly | Same as above |
| 12 months Premium Plant Care | C$44.99 - C$46.99 | Annual | Same as above |
Your consumer rights in Canada
In Canada, consumer protections for digital subscriptions depend on the contract terms and sometimes on provincial consumer-protection rules; there is no single federal right that guarantees refunds for all digital services. Planta’s contract offers a 14-day withdrawal right if you have not begun using the premium service; check Planta’sTerms and Conditions for details. If you purchased through Apple or Google Play, those platforms’ refund and cancellation policies also apply - Apple and Google may offer additional remedies. If you believe provincial consumer-protection rules apply, contact your provincial consumer protection office for guidance. Keep records (receipts, emails, screenshots) of purchases and cancellation attempts as evidence if you need to escalate a dispute with the platform, your payment provider or consumer authorities.
Customer experiences
User reports are mixed: many people find Planta useful as a reminder tool and for tracking watering and light conditions, and some praise Planta’s expert responses to issues. Criticisms commonly mention watering suggestions that can be inaccurate (leading some users to treat the app as a reminder rather than an absolute care schedule) and occasional difficulty or frustration with subscription cancellation or recurring charges when the correct billing platform was not identified. These experiences suggest checking which platform you subscribed with and keeping cancellation confirmations.
Documentation checklist
- Purchase receipt or order confirmation (email or App Store / Google Play purchase record)
- Your Planta account email and username
- Date of purchase and billing cycle details
- Screenshots of subscription status and any cancellation attempts
- Any email correspondence with Planta (including refund requests) or screenshots of platform refund requests
Common mistakes
Common errors include: deleting the Planta app or account without cancelling the subscription at the billing platform (this does not stop charges); attempting to cancel inside the Planta app without completing the redirect to the App Store / Google Play / web flow; confusing which platform processed the payment (App Store vs Google Play vs web); and not saving confirmation emails or screenshots after cancelling. If you subscribed on iOS, remember that Apple manages billing and refund decisions; for Android, confirm whether Google or Planta will handle refunds based on how the purchase was made.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Apple handles refunds (contact Apple Support); Apple reviews requests at its discretion. | Medium - cancel via Apple subscriptions; refund via Apple support. |
| Google Play (Android) | Planta asks you to email contact@getplanta.com for refund enquiries; Google Play policies may also apply. | Medium - cancel via Google Play subscriptions; refund process may require contacting both Google and Planta. |
| Planta Web | Planta’s Terms: 14‑day withdrawal if you have not started using premium services; request refund from Planta. | Low to Medium - manage via getplanta.com/login; refunds handled by Planta. |
After cancelling
After you cancel, Premium remains active until the end of your current paid period. If you believe you are owed a refund under Planta’s 14-day withdrawal right or due to other circumstances, email Planta at contact@getplanta.com and include your order proof and account details. For App Store purchases contact Apple Support via support.apple.com; for Google Play purchases check Google Play Help and your Google account subscriptions. For Planta’s help pages on cancelling and refunds see How to turn off auto-renewal or cancel and Does Planta offer refunds?. For formal or official cancellation requests it is advisable to keep a written record and, if appropriate in your case, send registered mail (raccomandata A/R) to Planta’s legal address (below) and retain the delivery receipt as proof.
Address
PLANTA Soc. Agr. Sempl., Via Brennero 45, I‑39042 Bressanone (BZ), Italy