Cancellation Plantin: Easy Method

What is Plantin

Overview

Plantin is a plant-identification and care app that offers free features plus paid subscriptions (weekly, annual, lifetime) for premium functionality. It is available on iOS (App Store), Android (Google Play) and via the Plantin website.

How to cancel Plantin

• On iOS (App Store): Open your Apple ID / Subscriptions settings and turn off auto‑renewal at least 24 hours before the trial or subscription ends. Deleting the app does not cancel the subscription. If you purchased the subscription via Plantin’s website (not through Apple), cancelling in Apple settings will not stop billing. See Plantin’s account page: legal.myplantin.com - Account.
• On Android (Google Play) or subscriptions purchased via web: In the app go to Settings → Membership, or on the website go to Settings → Subscription Info, and follow all cancellation steps to completion - incomplete steps can allow automatic renewal. See the FAQ: myplantin.com - FAQ.
• If the app does not appear in your Play Store or App Store subscriptions (some users report this), check whether billing is via PayPal or direct card billing. You may need to cancel the PayPal subscription or contact Plantin support directly.
• To notify Plantin directly and create a formal record, email [email protected]. For legal proof of cancellation, send a registered letter with acknowledgement of receipt (raccomandata A/R / lettre recommandée avec accusé de réception) to PLANTIN at the address below.
• Always save screenshots or confirmation emails showing that auto‑renewal has been turned off or that the subscription was cancelled, and monitor your bank or card statements for follow‑up charges.

What happens when you cancel

After you cancel, your subscription typically remains active until the end of the current paid period; you will not be billed for subsequent periods. Access to premium features usually ends when the paid period expires. Cancelling does not automatically delete your account or personal data; retention and deletion follow Plantin’s privacy and account policies. If you purchased through an app store, the store controls billing and refund processes; if you purchased on the website, Plantin controls billing according to its stated policies.

Will I get a refund?

Refund eligibility depends on how and when you purchased the subscription and what guarantees were offered at checkout. Plantin offers a voluntary money‑back guarantee only if that option was presented at purchase; such requests must be sent to [email protected] within 30 days of purchase and before the first subscription period ends, and are generally limited to cases where the content is defective or inaccurate (not for simple dissatisfaction with the product). Web purchases are otherwise non‑refundable and non‑exchangeable unless required by law. App Store and Google Play refunds must be requested through the respective stores and follow those stores’ policies. For more on the voluntary guarantee, see Plantin money‑back policy.

Plantin plans and pricing

Your consumer rights in Canada

Canadian consumer protection does not provide an automatic 14‑day cooling‑off period for digital content by default; any voluntary refund policy advertised by a vendor must be honoured as stated. If you experience unauthorized charges or a cancellation that was not processed correctly, you can dispute the charge with your bank or card issuer or with PayPal if that was the billing channel. You can also file a complaint with your provincial consumer protection office if you believe billing was misleading or cancellation was mishandled. As always, keep records of all communications and proof of cancellation.

Customer experiences

Reviews are mixed. Many customers praise Plantin’s support for being responsive, polite and helpful and report quick resolution of billing or subscription issues; others compliment accurate plant identification and useful care guidance. Negative reports focus on unexpected recurring charges (including after attempted cancellation), confusion about subscription terms and cases where the app does not appear in the Play Store/App Store subscriptions list - necessitating PayPal cancellation or direct support intervention. Several users have described lengthy disputes or difficulty obtaining refunds.

Documentation checklist

• Receipt or order confirmation showing purchase date and amount
• Screenshots of subscription status (in‑app, App Store, Play Store, or PayPal)
• Cancellation confirmation or screenshots showing auto‑renewal turned off
• Email correspondence or support ticket IDs with Plantin ([email protected])
• Bank / card / PayPal statements showing the charge(s)
• Proof of registered letter dispatch and acknowledgement if you send raccomandata A/R / lettre recommandée

Common mistakes

Users commonly assume that deleting the Plantin app cancels their subscription - it does not. Other frequent mistakes include following only part of the cancellation flow (which leaves auto‑renewal enabled), cancelling in the wrong platform (for example cancelling in Apple when the purchase was billed via the website), and failing to save confirmation evidence. Expect that app‑store purchases and web purchases are handled by different parties; if you cancel in the app but were billed via PayPal, the cancellation may still be active but the billing subscription must be cancelled in PayPal.

Comparative recap

After cancelling

After you cancel, keep your documentation and monitor your statements for at least one billing cycle. If you are charged after cancellation, first contact Plantin support at [email protected] with your evidence. If that fails, request a refund or dispute the charge through the store (Apple/Google), PayPal, or your card issuer/bank. Helpful links: Plantin account cancellation info legal.myplantin.com - Account, Plantin money‑back policy legal.myplantin.com - Money‑back policy, Plantin FAQ myplantin.com - FAQ, community experiences on Trustpilot and reports on Reddit and Apple Discussions.

Address

PLANTIN, 381 Route d’Avignon, Usine la Rolande, 84350 Courthézon, FRANCE