Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Plantsnap
473.5 West Colorado
81435 Telluride
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Plantsnap service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Plantsnap: Easy Method
What is Plantsnap
PlantSnap is a mobile and web app for identifying plants, trees, flowers and fungi from photos. It offers free basic identification and paid premium subscriptions that unlock features such as identification history, care tips, health diagnosis and an ad‑free experience.
How to cancel Plantsnap
- On iOS (App Store): Open Settings → tap your Apple ID → Subscriptions → select PlantSnap → tap “Cancel Subscription” and confirm. For step guidance see AppContacter iOS steps.
- On Android (Google Play): Open the Play Store app → Menu → Subscriptions → select PlantSnap → tap “Cancel Subscription”. See AppContacter Android steps.
- Via PayPal: Sign in to PayPal → Settings → Payments → Manage automatic payments → locate PlantSnap or PlantSnap, Inc. → Cancel. See PayPal auto‑payments guide.
- On the PlantSnap website/web account: Log in → Billing / Subscription / Settings → find “Manage Subscription” or similar and cancel. See AppCutter web guide.
- Recommendation: submit your cancellation at least 24 hours before the renewal date to avoid being charged for the next billing period (source).
What happens when you cancel
When you cancel a PlantSnap subscription you will generally retain access to premium features until the end of the current paid period; the subscription will not renew after that date. Your account, identification history and any data you stored under your account typically remain available under the account type you had (free or premium) unless you or PlantSnap delete the account. Cancellation stops future automatic charges but does not automatically delete your PlantSnap account or locally stored photos.
Will I get a refund?
Refunds depend on how you purchased the subscription and the timing/circumstances. Apple purchases require a refund request through Apple’s Report a Problem portal and eligibility varies by region - Canadian consumer protections still apply. Google Play refunds are handled through Google Play's processes. If you purchased directly on PlantSnap’s website, you must contact PlantSnap support to request a refund; outcome may depend on timing, accidental purchase, unused renewal or access issues. Refunds are not guaranteed and are assessed case‑by‑case.
Plantsnap plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly Premium Subscription | ≈ C$4.05 (US$2.99) | Monthly | Premium access including plant identification history, care tips, health diagnosis, no ads |
| Yearly Premium Subscription | ≈ C$27.00 (US$19.99) | Annual | Full-year premium access with same benefits as above |
| Lifetime Premium Access | ≈ C$40 - C$80 (US$29.99 - US$59.99) | Lifetime | One-time payment for permanent premium access |
Your consumer rights in Canada
Under Canadian consumer protection law, sellers must clearly disclose automatic renewals and subscription terms; consumers have rights to cancel subscriptions and to seek remedies for unwanted charges. Purchases through platforms such as Apple or Google remain subject to platform refund mechanisms, but those mechanisms do not override statutory consumer rights in Canada. If you believe your rights have been violated, you can contact provincial consumer protection offices for guidance. For Apple-specific processes see Apple support (Canada).
Customer experiences
Public reviews are mixed but contain several recurring themes. Many users report useful basic plant identifications and appreciate premium features when they work as expected. At the same time, a number of reviewers (including on Trustpilot and Common Sense Media) complain about incorrect identifications, unexpected or hard‑to‑manage charges, difficulty cancelling, and slow or unresponsive customer service for refunds and subscription issues. These mixed reports suggest outcomes can vary by purchase method and timing; keeping receipts and account records improves your ability to resolve disputes (Trustpilot, Common Sense Media).
Documentation checklist
- Subscription receipt or order confirmation (Apple/Google/PlantSnap/PayPal)
- Account email and username used for PlantSnap
- Screenshots of the subscription page or renewal charge on your bank/PayPal statement
- Dates of purchase and of the most recent renewal
- Any correspondence with PlantSnap or platform support (copies of emails, tickets)
Common mistakes
Common mistakes include cancelling too close to the renewal time (resulting in an unintended renewal), cancelling the wrong account or using the wrong app store account, assuming cancellation deletes the account (it usually only stops billing), and failing to save receipts or screenshots which makes disputing a charge harder. For example, users who signed up with an Apple ID but tried to cancel via PlantSnap web settings sometimes find the subscription still active because App Store subscriptions must be cancelled through Apple.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) | Request via Apple’s Report a Problem portal; eligibility varies by case and region (Apple). | Medium - canceling subscription is straightforward via Settings, but refunds are decided by Apple and can vary. |
| Android (Google Play) | Request refund through Google Play after cancelling; outcome depends on Google’s policies. | Medium - cancellation via Play Store is simple, but refund approval can take time. |
| PayPal | Cancel automatic payments through PayPal; for refund you may need to request one from PlantSnap or open a dispute via PayPal. | Medium - High - cancelling auto‑payments is simple, obtaining refunds can require extra steps and may need disputes. |
| PlantSnap website / direct purchase | Contact PlantSnap support to request a refund; decisions are at the vendor’s discretion unless local consumer law applies. | High - outcomes depend on vendor responsiveness; some users report difficulties getting refunds. |
After cancelling
Keep your documentation and a cancellation confirmation (screenshot or email). If you want a refund after cancelling: for Apple purchases go to reportaproblem.apple.com; for Google Play follow the Play Store refund/help flows or see support articles; for PayPal manage automatic payments at your PayPal account and contact the merchant for refunds. If you purchased directly on PlantSnap’s website, use their Contact Us or support email to request a refund and include your receipts and dates. Typical refund processing times can range from about 3 - 5 working days for PayPal/Apple Pay/Google Pay and around 5 - 7 working days for credit card refunds, though times vary by issuer. Useful links: Apple report portal (reportaproblem.apple.com), Google Play support articles (see Google Play help pages), PayPal automatic payments management (PayPal guide), and PlantSnap account billing page guidance (AppCutter web guide).
Address
PlantSnap, Inc., 473.5 West Colorado, Telluride, CO 81435, USA