Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Plushcare
101 Mission Street, Suite 800
94105 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Plushcare service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Plushcare: Easy Method
What is Plushcare
Plushcare is a telemedicine service that connects patients with licensed healthcare providers for virtual medical appointments, prescription management, and ongoing care. It operates as a subscription-based platform offering on-demand appointments and membership plans, with publicly available materials and policies largely directed at U.S. customers.
How to cancel Plushcare
- Email cancellation: send a clear cancellation request to info@plushcare.com. State your account name, email, and that you request membership cancellation effective immediately; keep a copy of the sent message and any confirmation received. Membership remains active until the end of the current billing term; you must cancel before renewal to avoid further charges. No refunds are provided for partial subscription periods under standard terms. Source: Terms of Use.
- Certified or registered mail (recommended for proof): mail a signed cancellation letter to PlushCare, Attn: Customer Service, 101 Mission Street, Suite 800, San Francisco, CA 94105, USA, and send it via certified/registered mail with return receipt requested. Retain the tracking and receipt as proof of delivery.
- Appointments only: to cancel or reschedule an individual appointment, do so in your account or via the appointment confirmation details; cancellations or reschedules made 2 or more hours before the appointment are free. Within 2 hours a $75 late-cancellation fee may apply. Source: How It Works.
What happens when you cancel
When you cancel a membership, the membership generally remains active through the end of the current billing term and will not renew. Your access to member benefits continues until that date unless PlushCare terminates your access earlier. Your personal account data and medical records remain subject to PlushCare’s privacy and record-retention policies; you can request copies of medical records per the provider’s procedures and applicable privacy law.
Will I get a refund?
Under PlushCare’s stated Terms of Use, no refunds are provided for partial membership periods for monthly or annual plans; you must cancel before renewal to avoid charges. An exception in the Terms allows a pro‑rata refund only if PlushCare terminates your access for reasons other than your breach. Some consumer reports and help guides indicate refunds are not generally offered for appointments or membership fees except under limited conditions (for example, provider no‑shows or connectivity failures). Source: Terms of Use and consumer reports cited online.
Plushcare plans and pricing
| Plan | Price (CAD) |
|---|---|
| Published pricing | Varies (no Canadian dollar pricing publicly available; most published pricing is in USD) |
Your consumer rights in Canada
Canadian consumers may have statutory protections that affect digital subscriptions and online purchases. Some provinces provide a cooling‑off or cancellation period for certain online transactions (commonly a 14‑day window for distance sales), and statutory rights may override a provider’s no‑refund policy in that period. Transparency rules require clear disclosure of recurring fees and cancellation steps; unilateral recurring billing without informed consent can violate provincial consumer protection laws and rules against negative option billing. If you believe PlushCare charged you without proper disclosure or consent, you can file complaints with provincial consumer protection agencies, your provincial privacy commissioner for record/consent issues, or raise concerns with the Competition Bureau.
Customer experiences
User reviews are mixed. Many customers praise PlushCare for the convenience, speed of booking, and helpful customer service representatives who assist with scheduling and account questions. Other reviewers report negative experiences including unexpected enrollment into memberships, difficulty cancelling, surprise charges, rushed consultations, refusal to prescribe medications in some cases, and poor handling of refunds or no‑show incidents. Complaints about billing transparency and obtaining documentation appear frequently in public reviews and dispute filings.
Documentation checklist
- Account holder name, account email, and any membership or appointment ID numbers.
- Copies/screenshots of membership sign‑up confirmation, receipts, and billing statements showing charges.
- Appointment confirmations with date and time, and any cancellation or rescheduling confirmations.
- Copies of the sent cancellation email and any replies; certified/registered mail receipt and tracking if you mailed a letter.
- Notes on phone calls or chat (date, time, representative name), and any supporting screenshots for technical/connectivity failures or provider no‑shows.
Common mistakes
Common errors include failing to cancel before the renewal date and assuming a one‑time cancellation request stops recurring billing if no confirmation is received. Another mistake is relying only on verbal cancellations without written or emailed confirmation; always keep written proof. For appointment cancellations, cancelling within two hours or not showing up typically triggers a late cancellation or no‑show fee (commonly $75). If you signed up during a promotion or via a referral, check the exact terms - promotional disclosures sometimes differ and can lead to unexpected charges if renewal terms aren’t tracked.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel by email to info@plushcare.com | No refund for partial period; membership active until end of term; prorata only if PlushCare terminates access (per Terms) | Low - straightforward, but keep confirmation |
| Send certified/registered mail to Customer Service | Same refund rules; provides stronger proof of cancellation date | Moderate - requires postal time and tracking |
| Cancel or reschedule appointment ≥2 hours before | No fee; no refund typically needed for prepaid members | Low - permitted and free |
| Cancel appointment <2 hours or no‑show | No refund; may incur ~$75 late‑cancellation/no‑show fee | High - penalty likely |
After cancelling
After you cancel, retain all confirmation emails, receipts, and postal tracking as proof. Monitor your bank or card statements to ensure no further unauthorized recurring charges occur; if charges continue, contact your card issuer to dispute and consider formally contesting the charge. If PlushCare does not respond or you suspect improper billing, you may file complaints with your provincial consumer protection office, the Competition Bureau, or seek guidance from your financial institution. Helpful links: PlushCare Terms of Use (plushcare.com/terms), How It Works (appointment rules) (plushcare.com/how-it-works), consumer dispute resources such as Trustpilot Canada (Trustpilot) and dispute guidance pages cited in consumer reports (joinchargeback guide).
Address
PlushCare
Attn: Customer Service
101 Mission Street, Suite 800
San Francisco, CA 94105
United States of America