Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Pocketguard
1906 El Camino Real, Suite 201
94027 Menlo Park
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pocketguard service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Pocketguard: Easy Method
What is Pocketguard
PocketGuard is a personal finance app that links to bank accounts to help track spending, set budgets, and manage bills. It offers a free tier and a paid premium tier ("PocketGuard Plus") with additional features such as unlimited budgets, bill negotiation, and priority support.
How to cancel Pocketguard
- If you purchased through the Apple App Store or Google Play, you must cancel via the respective store’s subscription settings - PocketGuard cannot cancel these for you. (iOS: Settings → Your Name → Subscriptions; Android: Play Store → Profile → Payments & Subscriptions → Subscriptions). See PocketGuard guidance.
- If you subscribed directly on the web: open the PocketGuard web app, go to Settings → click “Customer Portal” → choose “Cancel plan.” See pricing & account portal.
- If you subscribed inside the mobile app (directly, not via the store): open the sidebar → tap “Billing” → select “Modify subscription” to cancel auto‑renewal. Cancellation takes effect at the end of your current billing period; you retain access until then. See PocketGuard terms.
- If you need assistance, you can contact PocketGuard support at support@pocketguard.com, but support cannot cancel app‑store purchases for you.
What happens when you cancel
Cancelling stops future renewals; you keep access to paid features until the end of the current billing period. If you cancel a subscription bought through Apple or Google, those platforms control renewal and (if applicable) refunds - PocketGuard cannot cancel or refund those directly. PocketGuard’s web/in‑app cancellations end renewal immediately but preserve access until the paid period expires. Your account data typically remains unless you delete the account; deleting an account does not always stop a store subscription, so confirm cancellation inside the store if relevant.
Will I get a refund?
For purchases made directly through PocketGuard (web or direct in‑app billing), PocketGuard’s Terms state you can request a refund within 14 calendar days of purchase; refunds are pro‑rated (less fees) and issued to the original payment method within about 30 days. Lifetime subscription purchases follow the same 14‑day rule. If you bought via Apple or Google, refund eligibility and process are governed by Apple/Google - contact them or use their refund request flows. Note PocketGuard also states that if the company ceases operations, prepaid subscriptions (including lifetime) are non‑refundable.
Pocketguard plans and pricing
| Plan | Price (CAD example) | Period | Features |
|---|---|---|---|
| PocketGuard Plus | C$13.49 | Monthly | Premium features (unlimited budgets, bill negotiation, priority support, etc.) |
| PocketGuard Plus | C$58.99 | Annual | Same premium features, annual billing |
| PocketGuard Lifetime | C$134.99 | One‑time | One‑time purchase for permanent access to PocketGuard Plus |
Your consumer rights in Canada
Under PocketGuard’s Terms of Use, direct purchases include a 14‑calendar‑day refund window; refunds are pro‑rated and processed within roughly 30 days. This contractual promise supplements - but does not replace - statutory protections that may apply in Canadian provinces and territories for digital goods and subscription services. Provincial consumer protection laws vary; in some cases statute may provide additional remedies. Also note that purchases through third‑party app stores are subject to those stores’ terms and Canadian store policies may affect refunds and dispute options.
Customer experiences
Users commonly praise PocketGuard’s clean, intuitive interface, straightforward budgeting tools, and integrations via Plaid/Finicity. Support responsiveness and helpful customer service are frequently mentioned positively. On the other hand, many Canadian users report account‑linking and syncing problems with banks (RBC, TD, CIBC, EQ Bank and others), and recurring complaints exist about confusing cancellation flows - particularly when subscriptions are purchased through app stores, which can lead to unexpected charges if not cancelled correctly.
Documentation checklist
- Payment receipt or transaction showing date and payment method
- Proof of purchase (confirmation email or billing screen from PocketGuard or app store)
- Screenshots of subscription status (in‑app/web customer portal or App Store/Play Store subscription page)
- Copy of your cancellation confirmation (email or on‑screen confirmation) and any support correspondence
Common mistakes
Many users assume deleting the app or account automatically cancels their paid subscription - it does not for App Store/Google Play subscriptions. Another frequent error is cancelling the PocketGuard account but leaving the App Store/Play Store subscription active, which can result in continued charges. Expect refunds only within the stated 14‑day window for direct purchases; requests outside that period are less likely to be granted. Finally, confusion over where the subscription was purchased (store vs direct) often delays resolution - confirm which platform charged you before contacting support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store / Google Play | Refunds handled by Apple/Google; PocketGuard cannot process refunds for these purchases | Moderate - must follow store subscription & refund flows |
| Web (via PocketGuard customer portal) | Direct purchases eligible for pro‑rated refund within 14 days; refunded to original payment method within ~30 days | Easy - cancel in Settings → Customer Portal |
| In‑app (mobile app direct billing) | If billed directly by PocketGuard, same 14‑day rule applies; if billed via store, see store rules | Easy - Moderate - use Billing → Modify subscription in the app; confirm billing origin |
| Email support (support@pocketguard.com) | Can assist with direct purchases and refund requests within policy; cannot cancel app‑store subscriptions | Moderate - response times vary and documentation may be requested |
After cancelling
Keep your purchase receipt, screenshots of cancellation confirmations, and any support emails until the billing cycle ends and any refund (if applicable) posts. For step‑by‑step cancellation help see PocketGuard’s support pages: cancellation overview at How to cancel subscriptions, pricing and portal at Pricing & customer portal, and terms at Terms of Use. For bank‑linking issues in Canada, PocketGuard’s troubleshooting guidance is at Financial institution troubleshooting. If you bought through an app store, use Apple or Google’s help pages to request refunds or manage subscriptions.
Address: PocketGuard Inc., 1906 El Camino Real, Suite 201, Menlo Park, California, 94027, United States