Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Polycam
548 Market St. PMB 76949
94104 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Polycam service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Polycam: Easy Method
What is Polycam
Polycam is a mobile and web application for capturing, creating, and sharing 3D models and scans using smartphone cameras and LiDAR-equipped devices. It offers free and paid subscription options that unlock advanced capture, editing, export, and cloud storage features.
The service is commonly used by hobbyists, designers, architects, and professionals who need quick 3D captures, collaborative workflows, or higher-resolution exports for downstream use.
How to cancel Polycam
How you cancel depends on how you subscribed: directly through Polycam’s website (card or PayPal), via the Apple App Store (iOS), or via Google Play (Android). If you purchased through Apple or Google, you must cancel through that store; if you subscribed on the Polycam website, cancel through your account or by contacting Polycam support. For formal notices or disputes you may also send registered mail to the company address provided in their Terms of Service.
- Apple App Store (iOS): Open Settings > your name > Subscriptions, find Polycam, and choose Cancel Subscription. For refunds, use Apple’s report-a-problem/refund process.
- Google Play (Android): Open Google Play Store > Profile > Payments & subscriptions > Subscriptions, select Polycam, and cancel. For refunds use Google Play’s refund process.
- Web subscription via Polycam account: Sign into your account at https://polycam.com, go to Subscription or Billing, and cancel. If the web portal does not work, contact Polycam support via their support form or email and request cancellation.
- If you need to send a formal cancellation or notice (for instance, as part of a consumer complaint), use registered mail to the company address: Polycam Inc., 548 Market St. PMB 76949, San Francisco, CA 94104. Keep tracking and delivery confirmation.
What happens when you cancel
When you cancel a paid Polycam subscription, you typically retain access to paid features until the end of the current billing period; automatic renewal should stop at the next renewal date. Access and feature availability after cancellation depend on the plan and whether you continue using a free tier.
Cancellation does not necessarily delete your account or the content stored in it. Your scans, exports, and account data may remain unless you request data deletion. If you need data removed, request account deletion explicitly and confirm what data will be erased and when.
Will I get a refund?
Refund eligibility depends on where and how you purchased the subscription and the provider’s refund rules. Subscriptions purchased through Apple or Google are governed by Apple’s and Google’s refund policies; Polycam may have limited ability to issue refunds for those purchases. Purchases made directly through Polycam’s website are subject to Polycam’s refund policy and applicable consumer laws.
Exceptions or goodwill refunds may be available in cases such as duplicate charges, billing errors, or proven misrepresentation, but these are handled case-by-case. If you believe you are entitled to a refund, contact support with proof of purchase, receipts, and a clear explanation, and escalate to your app store or payment provider if needed.
Polycam plans and pricing
| Plan | Typical features | Price |
|---|---|---|
| Free | Basic capture and limited exports; access to core scanning tools with restrictions on resolution/exports. | Varies |
| Plus | Higher-resolution exports, additional formats, cloud storage and extra tools beyond free tier. | Varies |
| Pro / Business | Advanced export options, priority features, team or commercial usage terms, larger storage limits. | Varies |
Your consumer rights in Canada
Canadian consumer protection is primarily governed by provincial and territorial laws, with federal oversight on competition and unfair practices. Consumers in Canada have the right to clear disclosure of subscription terms (including automatic renewal), truthful advertising, and remedies for billing errors or deceptive practices. Cooling-off periods for digital subscriptions are not uniform across Canada, so entitlement to automatic refunds for digital services can vary by province.
If you experience an unresolved issue, you can file complaints with your provincial consumer protection office and, where appropriate, the Competition Bureau. For purchases charged to a credit card, you may also discuss billing disputes with your card issuer for potential chargeback or dispute resolution options.
Customer experiences
Users commonly report that Polycam provides strong scanning quality and convenient export options, especially on newer devices with LiDAR. Positive feedback often highlights ease of capture and fast processing for many use cases.
Negative experiences primarily center on billing and refunds, especially when purchases are routed through app stores where the developer has limited control over refunds; some users report delays in support responses or confusion about how to remove data after cancellation. Overall, resolution experiences vary by purchase channel and the clarity of communication with support.
Documentation checklist
- Order confirmation or invoice (App Store/Google receipt or Polycam payment receipt)
- Account email and username used for the subscription
- Subscription start date and renewal date
- Credit card or payment method statement showing the charge
- Screenshots of subscription status in the app or website
- Copies of communications with Polycam support (emails, ticket IDs)
- Registered mail tracking and delivery confirmation if you send a formal notice
Common mistakes
A frequent mistake is cancelling in the Polycam app but forgetting the subscription was billed through Apple or Google; in that case the store must be used to stop renewals. Another common error is assuming cancellation immediately deletes account data - without an explicit data-deletion request, your scans may remain in your account.
Other errors include waiting until after the renewal date to cancel (resulting in an extra charge), not saving cancellation confirmation, or not retaining receipts and proof of communications when seeking refunds or disputing charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple (possible, case-by-case) | Medium |
| Google Play | Refunds handled by Google (possible, case-by-case) | Medium |
| Web (Polycam account) | Depends on Polycam’s policy and proof of purchase | Medium |
| Email / Support request | Depends; may require escalation and documentation | Medium |
| Registered mail to company address | Refund unlikely by itself; useful for formal notice or legal records | Hard |
After cancelling
After you cancel, keep cancellation confirmations, receipts, and any support ticket numbers. Verify your subscription status in the store or account portal and confirm the next billing date to ensure renewal stopped. If you want your account and scans removed, submit a formal data-deletion request and ask for confirmation of deletion and the timeline.
For additional help and next steps, consult the following resources: Polycam support and help pages at https://polycam.com, Apple’s refund information at Apple refund & purchase support, Google Play’s refund help at Google Play refund policies, and general consumer guidance from the Government of Canada at https://www.canada.ca/en/services/consumer.html.
Address
For registered mail and formal notices, send to:
Polycam Inc.
548 Market St. PMB 76949
San Francisco, CA 94104
Use registered mail (for example, raccomandata A/R) and retain tracking and delivery confirmation as proof of your notice.