Cancellation Power Apps: Easy Method

What is Power Apps

Power Apps is Microsoft's low-code platform for building custom business applications that connect to data sources such as Microsoft 365, Dataverse, SharePoint, and various connectors. It enables users and organisations to create forms, workflows and mobile/desktop apps without traditional software development.

How to cancel Power Apps

• Web (Microsoft account): Sign into the Microsoft account used to purchase Power Apps, go to Services & subscriptions, locate the Power Apps or related Microsoft subscription, click Manage and choose Cancel. For details on refunds and cancellations see Microsoft support: How to get a refund on a Microsoft subscription.
• Apple App Store: On your iPhone or iPad open Settings → tap your name → Subscriptions → find Power Apps → Cancel Subscription. Refunds and cancellation support for App Store purchases are handled by Apple; see Microsoft guidance: Microsoft support on refunds.
• Google Play Store: Open Google Play → Menu → Subscriptions → select Power Apps → Cancel Subscription. Google Play manages refunds for Play purchases; see Microsoft guidance: Microsoft support on refunds.
• PayPal (if used): Sign into PayPal → Settings → Payments → Manage automatic payments → find Power Apps or Microsoft Corporation → cancel the automatic payment profile. For a walkthrough see: Cancel automatic payments (example).

What happens when you cancel

When you cancel a Power Apps subscription your recurring billing stops and the subscription will not renew at the next billing date. Existing access may continue until the end of the current paid period depending on how the subscription was purchased and how Microsoft enforces the billing cycle.

Your apps, environments and Dataverse data are subject to Microsoft retention policies; data may remain accessible for a period or become read-only or suspended after subscription expiry. Export any critical data, backups, or app definitions before cancellation to avoid loss.

Will I get a refund?

Refund eligibility depends on how you bought Power Apps and local law. Microsoft generally treats digital goods and subscriptions as non‑refundable unless a refund is required by law or specified in the offer. However, in Canada Microsoft indicates that cancelling some subscriptions may entitle you to a prorated refund. Subscriptions purchased via Apple or Google must follow those stores' refund policies and are handled by Apple or Google respectively.

If your licence was purchased through a Microsoft Cloud Solution Provider (partner), different refund windows may apply (for example, some partners offer a 24‑hour refund window if licences were not activated). For authoritative guidance see Microsoft support: How to get a refund on a Microsoft subscription and Microsoft on apps and games refunds: Get a refund on apps and games.

Power Apps plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection practices, consumers may be entitled to prorated refunds for certain digital subscriptions when cancelling; Microsoft’s published guidance acknowledges prorated refunds may apply for subscriptions in Canada. However, digital goods and subscriptions are commonly treated as non‑refundable unless the offer or applicable law provides otherwise, so outcomes can vary by purchase channel and specific terms.

For purchases via Microsoft partners (CSP), partners may provide a limited refund window (commonly 24 hours) before licences are activated or assigned. Always verify the merchant’s terms and keep receipts, invoices and timestamps in case you need to assert rights or request a statutory refund.

Customer experiences

Users commonly praise Power Apps for its easy‑to‑use low‑code/no‑code interface and tight integration with Microsoft 365, Power Automate, Power BI, SharePoint and Dataverse, which accelerates automation and productivity once teams are onboarded. At the same time, reviewers report a learning curve for complex scenarios, occasional performance or design‑canvas sluggishness, and a licensing model that can be confusing and potentially costly for small to mid‑sized organisations.

Documentation checklist

• Account email and Microsoft account sign‑in details; order number or receipt; payment method used; subscription ID or service name; invoices and billing statements; screenshots of subscription pages; export of app data and Dataverse backups; contact details for CSP or reseller (if purchased via partner); any support ticket or correspondence reference.

Common mistakes

Common mistakes include cancelling only the payment method (for example, stopping a PayPal automatic payment) but not the subscription itself in the store or Microsoft account, which can allow the subscription to continue. Another error is assuming an automatic refund; many digital subscriptions require an explicit refund request and are governed by store or vendor policies. Businesses also sometimes forget to export Dataverse or app data before cancellation or overlook partner‑sold licences where different rules (like a 24‑hour refund window) apply.

Comparative recap

After cancelling

After you cancel, export any app definitions, Dataverse tables and files you need and keep copies of invoices and cancellation confirmation. If you believe you qualify for a refund or need help, start with Microsoft’s subscription refund guidance: Microsoft subscription refunds and the apps/games refund page: Get a refund on apps and games. For partner purchases, contact your reseller or CSP immediately and reference any partner‑specific refund policy such as the 24‑hour window described by some resellers: Partner refund FAQ.

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