Service de résiliation N°1 en United States
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Prequel.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Prequel: Easy Method
What is Prequel
Prequel is a mobile photo and video editing app that offers a range of filters, effects and editing tools, with many premium features available through a subscription (often marketed as Prequel Gold). It is distributed via the App Store (iOS), Google Play (Android) and a web-based signup path, and some features that were once free are now gated behind its subscription model.
How to cancel Prequel
- On iOS (App Store): Open the App Store app → tap your account icon (top right) → go to Subscriptions → select Prequel → Cancel Subscription. See Prequel support: How to cancel.
- On Android (Google Play): Open the Google Play app (confirm you are signed into the correct Google account) → Menu → Subscriptions → select Prequel → Tap “Cancel subscription.” If your purchase was started via the web (start.prequel.app) it will not appear in Google Play and must be cancelled via the web link provided at signup. See Prequel support: How to cancel.
- On the web (start.prequel.app): Sign in at the site where you started the subscription (start.prequel.app) and cancel from the web portal; web subscriptions do not appear in App Store or Google Play settings. See Prequel support: How to cancel.
- Important: Deleting the app from your device does not cancel your subscription. Subscriptions must be managed through the App Store, Google Play or the web portal where the subscription was created. See Prequel support: Cancellation and charges.
What happens when you cancel
When you cancel, the subscription will stop auto‑renewing at the end of the current paid period; you typically retain access to premium features until that period ends. Your Prequel account and any content you created or saved locally remain accessible unless you delete them through the app or account settings. Cancelling via the App Store, Google Play or the web prevents further charges, but does not automatically erase your account or local app data.
Will I get a refund?
Prequel’s stated subscription policy (effective 3 December 2024) says all sales are final and non‑refundable, including unused portions of subscriptions, except where otherwise specified or required by law. Prequel does not directly handle refunds for purchases made through Apple’s App Store or Google Play; refund requests for those purchases must be made to Apple or Google and are subject to their policies. For web‑based purchases, Prequel’s policy allows a refund request within 3 calendar days of the charge by contacting Prequel support with payment receipts and the last four digits of the card; refunds after that window are not considered except as required by law. See Prequel subscription policy and Prequel web refund info.
Prequel plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Prequel Gold Weekly | Price varies (e.g., US$6.49) | Weekly | Unlimited access to all Prequel effects and filters |
| Prequel Gold Weekly Special | Price varies (e.g., US$3.99) | Weekly (special offer) | Same access, special discounted promotion |
| Prequel Gold Yearly | Price varies (e.g., US$19.99 or US$49.99) | Annual | Unlimited access to all Prequel effects and filters |
Your consumer rights in Canada
Canadian consumers have statutory protections that can affect digital subscriptions. Many provinces provide a limited 'cooling‑off' period for some online purchases (commonly 14 days for certain digital goods), but that right may be restricted once the service has been used. Prequel’s “no refunds” policy does not necessarily override Canadian consumer protection laws: if a service is faulty, misrepresented or not delivered as advertised, federal statutes (e.g., the Competition Act) and provincial consumer protection laws (for example, Ontario’s Consumer Protection Act) may provide remedies including refunds or other relief.
Purchases made through Apple or Google are also subject to those platforms’ refund mechanisms, which apply in Canada; you can request refunds through Apple or Google even if the developer’s policy says no refunds. If Prequel refuses a refund that you believe is required under Canadian law, you can escalate to your provincial consumer affairs office, seek a chargeback via your card issuer, or pursue relief in small claims court.
Customer experiences
Reviews are mixed. Some reviewers praise the app’s intuitive editing functions and ease of use, noting that many effects are well designed for quick edits. At the same time, users have reported problems such as unexpected charges after canceling free trials, confusion over which features are premium, and frustration over the app’s shift to a subscription model that restricts previously free functionality. There have also been complaints that updates occasionally disrupted workflows (for example, being kicked out of editing mode after saving), creating friction for some users.
Documentation checklist
- Subscription receipts or order confirmations (App Store, Google Play or web charging receipt).
- Date and method of purchase and cancellation and the account/email used to subscribe.
- Last four digits of the payment card used (required for web refund requests).
- Screenshots showing subscription status, billing entries, and any relevant messages or error screens.
- Correspondence with Prequel support and any case/ticket numbers.
Common mistakes
Common errors include deleting the app and assuming the subscription is cancelled (deleting the app does not stop billing), cancelling the wrong account in Google Play or App Store when multiple accounts are present, and assuming an immediate pro‑rated refund will be issued on cancellation. Another frequent issue is not realising a subscription was set up via the web (start.prequel.app) so it does not appear in App Store or Google Play subscription lists, leading users to think they cancelled when they have not. For web purchases, missing the 3‑day refund request window is a common cause of denied refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Request refunds through Apple’s mechanism; Prequel does not process App Store refunds directly. | Medium - cancellation via App Store is straightforward; refunds are subject to Apple’s decision. |
| Google Play (Android) | Request refunds through Google Play; Prequel does not process Google Play refunds directly. Web‑originated subscriptions may not appear here. | Medium - cancellation in Google Play is straightforward if subscription is tied to the Google account; refund decision is by Google. |
| Web (start.prequel.app) | Prequel allows refund requests within 3 calendar days by contacting support with receipts and the last 4 card digits; after 3 days refunds are typically not considered. | Medium - you must sign in to the web portal and contact Prequel support; timing matters for eligibility. |
After cancelling
After you cancel, keep copies of your receipts, confirmation of cancellation and any support correspondence. If you need a refund for an App Store or Google Play charge, submit the request through Apple or Google respectively and attach supporting documentation. For web refunds, contact Prequel support within the 3‑day window with receipts and the last four digits of your card; see Prequel web refund info. If you believe your rights under Canadian consumer law have been breached and Prequel refuses appropriate relief, you may escalate to your provincial consumer affairs office, your card issuer for a chargeback, or pursue small claims court.
Address
Please send written correspondence via raccomandata A/R (registered letter with acknowledgment of receipt) to:
Prequel Inc., 15 Palm Avenue, Miami Beach, FL 33139, USA