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Cancellation service #1 in Canada
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I hereby notify you of my decision to terminate the contract relating to the Proofvpn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Proofvpn: Easy Method
What is Proofvpn
Proofvpn (also referenced as UseProof in some materials) is a VPN-style service that provides private network access and subscription-based features for users. Public information about the service is limited; account management and cancellation are handled through the Proof app or direct support channels.
How to cancel Proofvpn
- Open the Proof app, go to Account Settings and use the in-app cancellation option (documented updates as of June 23, 2021).
- If you cannot cancel in-app, email team@useproof.com or contact Proof customer support asking explicitly for account cancellation and written confirmation.
- If you want verifiable proof of a cancellation request, send a written instruction by registered mail / raccomandata A/R to the address below and keep the return receipt; include your account email, username, order or invoice number, and the date you want the subscription to end.
- Always save confirmation emails, screenshots of the app cancellation screen, and any support ticket numbers; if you do not receive confirmation within a few business days, follow up until you get written confirmation.
What happens when you cancel
When you cancel, Proof should stop future automatic renewals for your subscription - cancellation typically prevents the next billing cycle from being charged. Access to paid features may continue until the end of the current paid period depending on how the subscription and billing are handled.
Proof may retain account data in accordance with its privacy policy and for business record-keeping (for example, payment and support history). Keep copies of all cancellation confirmations and receipts in case you need to dispute post-cancellation charges.
Will I get a refund?
Proof’s stated refund policy: monthly subscriptions are eligible for a full refund only if requested within 72 hours of payment; annual subscriptions are eligible for a full refund only if requested within one week of payment. After those windows, refunds may be granted only at Proof’s sole discretion and are not guaranteed.
For renewals or charges outside those specified periods, you should contact support promptly; Proof may consider discretionary refunds but there is no entitlement beyond the published windows. If you believe a charge is erroneous or unauthorized, raise it with Proof and, if needed, with your payment provider.
Proofvpn plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Monthly | Varies | Pricing not publicly available; contact Proof for current rates |
| Annual | Varies | Pricing not publicly available; contact Proof for current rates |
| Other / Custom | Varies | May be offered behind login or via sales - confirm with Proof |
Your consumer rights in Canada
Under Canadian law, there is generally no automatic statutory right to cancel digital goods or services unless the provider explicitly offers one. Proof’s refund windows (72 hours for monthly, one week for annual) are likely more generous than the minimum required by Canadian consumer protection laws. Outside those windows, consumers typically do not have a guaranteed statutory right to a refund; Proof’s policy therefore represents the company’s commitment unless other laws or exceptional circumstances apply.
Customer experiences
There are no widely available Trustpilot or ProductReview Canada entries specifically for Proofvpn / UseProof, and independent public reviews appear scarce. That means there is limited community feedback to rely on; when reviews are absent, preserve your own transaction and cancellation records and confirm actions in writing.
Documentation checklist
- Account email and username, order/invoice numbers, and payment receipts.
- Screenshots of the app Account Settings showing cancellation and any in-app confirmation.
- All support emails, ticket numbers and written confirmations from Proof.
- Registered-mail proof (return receipt / raccomandata A/R) if you send a physical cancellation letter.
- Bank or credit-card statements showing charges and dates (for dispute purposes).
Common mistakes
Common mistakes include missing the narrow refund window (72 hours for monthly, one week for annual) and assuming a statutory right to a refund beyond those periods. Other errors: not keeping proof of cancellation (no screenshots or confirmation emails), cancelling without verifying that auto-renewal has stopped, or contacting the wrong email address/support channel. To avoid problems, act promptly, keep records, and verify cancellation in writing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel in Proof app (Account Settings) | Eligible if within 72 hours (monthly) or 1 week (annual); otherwise discretionary | Easy |
| Email support (team@useproof.com) | Same refund windows apply; discretionary afterward | Moderate - may require follow-up |
| Registered mail to company address | Same refund windows apply; provides strongest proof of request | Moderate - High - adds time but gives legal-proof of delivery |
After cancelling
After cancellation, confirm you have written confirmation that auto-renewal is stopped and monitor your bank or card statements for any unexpected charges. If you were within the stated refund window and do not receive a refund, escalate with Proof support and keep all correspondence.
If you need external guidance or to escalate, useful resources in Canada include the Competition Bureau (competitionbureau.gc.ca), the Financial Consumer Agency of Canada (canada.ca/financial-consumer-agency), and the Better Business Bureau Canada (bbb.org/en/ca).
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