Cancellation service N°1 in Switzerland
Contract number:
To the attention of:
Cancellation Department – Proton Vpn
Route de la Galaise 32
1228 Plan‑les‑Ouates
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Proton Vpn service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Proton Vpn: Easy Method
What is Proton Vpn
Proton VPN is a privacy‑focused virtual private network service from Proton AG that routes your internet traffic through encrypted servers to protect your privacy, improve security on untrusted networks, and allow access to geo‑restricted content. It is offered in a free tier and several paid tiers (Basic, Plus, Visionary) with varying features such as Secure Core, streaming support, P2P and multi‑device allowances.
How to cancel Proton Vpn
- If you subscribed directly with Proton (website or Proton apps): sign in at your account dashboard (account.proton.me), open the Subscription tab, and click "Downgrade account" to stop renewal or revert to the free tier. After cancelling you must submit a refund request to Proton support if you want your money back (see refund section).
- If you purchased via the Apple App Store: cancel through your Apple ID Subscriptions in iOS or via Apple’s subscription support; Apple handles billing and refunds for App Store purchases.
- If you purchased via Google Play: cancel in the Google Play Store under Subscriptions or use Google Play subscription support; Google handles billing and refunds for Play purchases.
- If you prefer a written/mail request: send a signed cancellation request to Proton AG (see address in the Address section). For mailed requests consider registered/certified delivery for proof of receipt.
What happens when you cancel
When you cancel a paid Proton VPN subscription through Proton’s dashboard it will stop automatic renewal and your account will revert to the free tier at the end of the paid period (or immediately if you choose downgrade). You will retain access to paid features until the paid term expires unless Proton applies an immediate downgrade. Cancelling does not automatically generate a refund - refunds must be requested separately from Proton support if eligible. If your subscription is billed through Apple or Google, cancellation stops future billing through those stores and any refund or pro‑rata credit follows the store’s policies.
Will I get a refund?
Proton VPN offers a 30‑day money‑back guarantee for subscriptions purchased directly via their website or official apps: you must both cancel and request the refund within 30 days of purchase. Eligible payment methods for Proton refunds include credit/debit card, PayPal, and Bitcoin; payments made by cash or bank transfer are not eligible under Proton’s policy. Refund requests for direct purchases must be submitted to Proton support (support form or live chat) and are typically processed within up to 30 days. Purchases made through the Apple App Store or Google Play use those platforms’ refund processes and policies, so you must request refunds through Apple or Google respectively. Proton’s terms also note one refund per user is generally allowed; repeat requests are usually denied.
Proton Vpn plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Free | C$0.00 | Forever/free | Unlimited data (but limited devices, no streaming, basic servers) |
| Basic (monthly) | C$6.80 | Monthly | 2 devices, limited features similar to free tier |
| Basic (annual) | C$65.30 total (~C$5.44/month) | Annual | Same as monthly Basic |
| Basic (2-year) | C$107.47 total (~C$4.48/month) | Two-year | Same as Basic tier |
| Plus (monthly) | C$13.60 | Monthly | Full VPN features, streaming, P2P, Secure Core, Tor-over-VPN, 5 devices |
| Plus (annual) | C$130.60 total (~C$10.88/month) | Annual | Same as Plus monthly |
| Plus (2-year) | C$216.30 total (~C$9.02/month) | Two-year | Same as Plus tier |
| Visionary (monthly) | C$40.81 | Monthly | Plus features plus Proton Mail Visionary |
| Visionary (annual) | C$391.80 total (~C$32.65/month) | Annual | Same as Visionary tier |
| Visionary (2-year) | C$651.63 total (~C$27.15/month) | Two-year | Same as Visionary tier |
Your consumer rights in Canada
Canadian provincial consumer protection laws do not automatically create a cooling‑off period for digital subscription services the way some consumer goods regulations do. In Ontario, for example, special cooling‑off rights for contracts are limited and digital subscriptions are governed largely by the contract and the provider’s stated refund policy. For misleading or false representations, provincial laws may offer remedies and you may have up to one year in some situations to raise complaints. Because of this regulatory landscape, Proton’s own 30‑day money‑back guarantee (for direct purchases) is the primary avenue for getting a refund; for other consumer concerns you can also contact provincial consumer protection authorities. See Ontario consumer rights for more detail.
Customer experiences
User reviews are mixed. Positive comments commonly praise Proton VPN’s privacy‑first approach, no‑logs stance, integration with the Proton ecosystem, and the availability of a free tier. Criticisms frequently mention slow or unstable connections, buffering while streaming, limited server capacity in Canada (only a few cities/servers), and recurring complaints about difficulties obtaining refunds or cancelling - sometimes even within the stated guarantee window. Some users also report confusion around pricing, promotional offers, and customer support responsiveness.
Documentation checklist
- Account email and username, order or invoice number, and the purchase date.
- Payment method used (credit/debit card, PayPal, Bitcoin) and a copy of the payment receipt if available.
- Screenshot or copy of your subscription page showing the current plan and renewal date.
- Any support ticket numbers, cancellation confirmation messages, or proof of attempts to cancel (emails, chat transcripts).
Common mistakes
Common mistakes include assuming cancellation automatically issues a refund (it does not - you must request a refund separately if eligible), cancelling in the app but not confirming the subscription is removed at the store level (for Apple/Google purchases), and not keeping purchase receipts or timestamps needed for a 30‑day refund window. Another frequent error is contacting Proton for refunds for purchases billed by Apple or Google; those refunds must be requested through the store that charged you. Finally, some users try to cancel but continue to see charges because they downgraded an account without confirming the subscription status or because the cancellation was done after an automatic renewal processed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct (Proton website/apps) | Eligible for 30‑day Proton refund if you cancel and request within 30 days | Low to Moderate (must also request refund via Proton support) |
| Apple App Store | Refunds handled by Apple under App Store policy | Moderate (use Apple Subscriptions/Support) |
| Google Play | Refunds handled by Google Play policy | Moderate (use Google Play subscriptions/refund flow) |
| Postal/certified letter to Proton HQ | Cancellation accepted; refund eligibility follows Proton’s refund rules (direct purchases only) | High (slower, requires proof of delivery and additional follow‑up) |
After cancelling
After you cancel, keep copies of your cancellation confirmation, any support ticket numbers, and the refund request reference (if you requested one). If you purchased directly and want a refund, submit the request to Proton support and be prepared to provide the documentation checklist items above. For App Store or Google Play purchases, start the refund request through Apple or Google support. Useful links: Proton account dashboard (account.proton.me), Proton support (proton.me/support), Proton terms and refund details (proton.me/legal/terms), Apple subscriptions help (Apple subscription support), Google Play subscriptions (Google Play subscription help), and Ontario consumer rights (ontario.ca consumer rights).
Address
Proton AG, Route de la Galaise 32, 1228 Plan‑les‑Ouates, Geneva, Switzerland