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Cancellation service #1 in Canada
Punchbowl is an online invitation, RSVP and party-planning service that offers ready-made and customizable digital invitations, RSVP tracking, and event-management features. It provides tiered paid plans with additional designs and tools, along with free basic functionality for creating and sending invitations.
When you cancel during a free trial the cancellation takes effect immediately and you will not be billed. If you cancel a paid membership outside a trial period, access to paid features typically remains active until the end of the current billing cycle and the subscription will not renew at the next billing date. Account deletion is permanent: you will lose stored invitations, guest lists and settings associated with the account unless you export or save copies beforehand.
Punchbowl offers a 30-day money-back guarantee on paid subscriptions. To request a refund, email [email protected] with your account details; refunds are typically processed within 3 - 5 business days after approval. Gift cards (physical or electronic) are non‑refundable and all sales are final for gift card purchases. Punchbowl’s terms also include a general non‑refund clause for services and state that memberships auto‑renew unless cancelled before the next billing date. If you plan to seek repayment, request the refund explicitly - deleting your account alone does not guarantee a refund.
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Plus (monthly) | C$7.99 | Monthly | Unlock exclusive designs, upload photos, video messaging, co-hosting, polls, scheduling, remove ads |
| Plus (annual) | C$63.99 | Annual | Same as monthly Plus, billed yearly |
| Premium (monthly) | C$25.99 | Monthly | Higher-tier exclusive features beyond Plus |
| Premium (annual) | C$95.99 | Annual | Same as monthly Premium, billed yearly |
| Platinum (monthly) | C$38.99 | Monthly | Top-tier features (Platinum level) |
| Platinum (annual) | C$129.99 | Annual | Same as monthly Platinum, billed yearly |
| Preferred (annual) | C$79.99 | Annual | Mid-level plan |
| Extra (annual) | C$47.99 | Annual | Entry-level annual plan |
Under Punchbowl’s stated policy you can request a refund within the provider’s 30-day money-back guarantee window by contacting support. Canadian consumers also have statutory consumer-protection rights that may apply to digital goods and services; provincial rules can affect cooling-off periods or refund entitlements. Gift cards are explicitly stated as non‑refundable by Punchbowl, which may limit recovery through the vendor, though certain provincial protections or payment-card chargebacks could still apply in specific circumstances. If you believe a company’s terms conflict with statutory rights, consider contacting your provincial consumer protection office or your credit-card issuer for additional options.
Users commonly praise Punchbowl for ease of use, attractive invitation designs, customization options and RSVP tracking, reporting that it makes event planning more efficient and enjoyable. On the other hand some users find premium features and add-ons expensive and have reported accidental purchases or unexpected charges when upgrading. Overall review summaries indicate generally positive satisfaction with a minority of complaints focused on cost and billing misunderstandings.
Common errors include waiting until after an auto‑renew date to cancel (resulting in an unwanted charge), assuming account deletion will trigger a refund, and cancelling on the website but leaving the App Store or Google Play subscription active (or vice versa). Another frequent mistake is not keeping receipts or confirmation emails, which can slow refund requests. For paid subscriptions bought through mobile app stores, failing to check platform billing can lead to confusion about where to request a refund.
| Method | Refund | Difficulty |
|---|---|---|
| Web cancellation (Punchbowl account) | Refund possible under 30‑day guarantee if requested via [email protected]; otherwise typically no refund for partial billing periods | Low - cancel in Account Settings; email required for refund requests |
| iOS (App Store) cancellation | Subscription cancellation is done via Apple; refund requests may require contacting Apple and/or Punchbowl. Punchbowl’s 30‑day guarantee applies to paid subscriptions but platform billing can affect process. | Medium - must cancel in iOS Subscriptions; refund route may involve Apple |
| Android (Google Play) cancellation | Subscription cancellation is done via Google Play; refund requests may require contacting Google Play and/or Punchbowl. Punchbowl’s refund policy applies to subscriptions billed directly by Punchbowl. | Medium - cancel in Google Play; refund route may involve Google |
| Account deletion (email request) | Deletion does not automatically trigger refunds. Any refund must be requested separately via support and considered under the 30‑day guarantee or other applicable terms. | Low for deletion; refund outcome varies and may be more complex |
After you cancel, retain confirmation emails, any cancellation reference numbers, and proof of registered-mail delivery if you sent a letter. If you believe you are entitled to a refund, email [email protected] with your account details and attach receipts. For additional guidance on billing or refunds consult Punchbowl’s help resources and the relevant app-store support pages: Punchbowl Help (search their support site), Apple Support for App Store purchases at https://support.apple.com/, and Google Play Help at https://support.google.com/googleplay/. If you encounter unresolved issues in Canada, consider contacting your provincial consumer protection office or your payment provider for possible dispute or chargeback options.
Punchbowl, Inc.
50 Speen Street, Suite 202
Framingham, MA 01701
United States
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Written by Mia Walker
Postclic editor · 4 years experience
Editor at Postclic for 4 years, I turn complex registered electronic mail procedures into clear, actionable English.