Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Qapital
245 5th Avenue, Suite 1610
10016 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Qapital service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Qapital: Easy Method
What is Qapital
Qapital is a mobile-first savings and budgeting service that helps users automate saving toward goals using rules, round-ups, and scheduled transfers. It is a consumer-facing fintech product that links to a user's bank account to move funds into goal buckets and may offer subscription-based premium features.
How to cancel Qapital
- Open the Qapital app or visit the Qapital website and sign in to your account. Locate subscription or billing settings and use the in-app cancellation option if available; keep a screenshot or confirmation message. If you subscribed through Apple App Store or Google Play, cancel the subscription through your App Store / Google Play account settings instead. If the in-app option is not available or you prefer a written record, contact Qapital Support via their Help Center or send a formal cancellation letter to the postal address below (registered mail with return receipt recommended).
What happens when you cancel
When you cancel a Qapital subscription, auto-renewal for the paid plan will stop at the end of the current billing period. You will typically retain access to premium features until that period ends, after which your account will revert to the free tier (if Qapital offers one). Any funds saved in your goals or account remain yours; you should withdraw or transfer those funds to your linked bank account if you no longer want them held by Qapital. Qapital will continue to retain account and transactional data according to its privacy policy unless you request deletion, which may require contacting support and following any identity-verification steps.
Will I get a refund?
Refunds for subscriptions are handled case-by-case. If you purchased directly through Qapital, refunds are typically at Qapital's discretion for billing errors, duplicate charges, or unauthorized transactions. If you subscribed via Apple App Store or Google Play, refunds are governed by the store's refund policies and you must request the refund from the store. In all cases, prompt contact with support (and keeping receipts/transaction IDs) improves the chance of a positive outcome; full refunds for partial billing periods are not guaranteed.
Qapital plans and pricing
| Plan | Monthly Price (CAD) | Notes |
|---|---|---|
| Basic / Free | Varies | Access to core saving rules and features may be limited |
| Premium | Varies | Extra features such as advanced rules, goals, or integrations |
| Family / Joint | Varies | Shared accounts or multiple profiles (if offered) |
Your consumer rights in Canada
Canadian consumers have the right to clear and accurate pre-contract information about recurring charges and to be informed of cancellation procedures. While there is no single federal “cooling-off” rule for all digital subscriptions, you may have protections for unauthorized charges and misrepresentations under federal and provincial consumer protection laws. If you experience unauthorized billing, contact your bank or card issuer promptly to dispute the charge and consider blocking future pre-authorized payments. For ongoing issues, you can contact the Financial Consumer Agency of Canada or your provincial consumer protection office for guidance and complaint options.
Customer experiences
User experiences vary. Many customers report straightforward cancellation when done through the app or the store where they subscribed, with clear confirmation messages. Others report delays or needing to contact support for refunds or data deletion, especially when subscriptions were purchased through third parties. Common themes include the importance of saving confirmation screenshots and checking the billing source (Qapital vs. App Store/Google Play) before contacting support.
Documentation checklist
- Account email and username
- Subscription receipt or order number (App Store / Google Play receipt if applicable)
- Transaction dates and amounts for the most recent charges
- Last four digits of the linked debit/credit card or bank account
- Screenshots or PDFs of cancellation confirmations, support chats, and error messages
- Proof of sending postal cancellation (tracking number / registered-mail receipt), if using letters
Common mistakes
A frequent mistake is canceling or deleting the app without canceling the underlying subscription through the store used for payment - this can leave recurring charges active. Another error is not withdrawing funds or closing linked bank transfers after cancelling, which can leave money stuck. Users also sometimes assume a platform will automatically issue refunds; in many cases you must request a refund and provide documentation. Finally, failing to retain confirmation evidence (screenshots, receipts, or return-receipt) complicates dispute resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In-app (Qapital website or app) | Depends - contact Qapital; quicker if Qapital billed you directly | Easy to Moderate |
| Apple App Store | Managed by Apple - request via Apple Support; refund depends on Apple policy | Moderate |
| Google Play | Managed by Google - request via Google Play; refund depends on Google policy | Moderate |
| Postal letter (registered mail) | Proof of cancellation only; refund still at Qapital's discretion | High (slow, formal) |
| Email or Support Ticket | Depends - good for documentation, refund handled by support | Moderate |
| Bank/card dispute or chargeback | Possible for unauthorized/incorrect charges; outcome depends on issuer | High (formal dispute) |
After cancelling
After cancellation, export any data you want to keep, withdraw or transfer saved funds, and confirm you received a cancellation confirmation. Monitor your bank and card statements for unexpected charges for at least one billing cycle. If you need help or to request account deletion, use the Qapital Help Center or the support channel you used previously. If you believe a charge is unauthorized or a refund is overdue, contact your card issuer and consider filing a complaint with Canadian authorities listed below.
Helpful links: Qapital Help Center, Apple - view or cancel subscriptions, Google Play - cancel subscriptions, Financial Consumer Agency of Canada, Competition Bureau Canada.
Address
Qapital, Inc.
245 5th Avenue, Suite 1610
New York, New York 10016
United States
For formal cancellations by letter, sending registered mail with return receipt is recommended to retain proof of delivery.