Cancellation service N°1 in Denmark
Contract number:
To the attention of:
Cancellation Department – Reflectly
Balticagade 16
8000 Aarhus C
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Reflectly service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Reflectly: Easy Method
What is Reflectly
Reflectly is a journaling and self‑care app that uses prompts and mood tracking to help users record thoughts and monitor mental well‑being. It offers subscription features for premium content and intelligence‑driven insights delivered through mobile apps.
How to cancel Reflectly
- App Store (iPhone/iPad): Cancel the subscription through Apple. Open Settings > your name > Subscriptions, or open the App Store > tap your profile > Subscriptions, find Reflectly and choose Cancel. Keep a screenshot of the subscription screen and cancellation confirmation.
- Google Play (Android): Cancel via Google Play. Open the Play Store app > tap your profile icon > Payments & subscriptions > Subscriptions, select Reflectly and tap Cancel subscription. Save any on‑screen confirmation and your order ID from Google Play order history.
- Website / Direct purchase: No public web cancellation flow was found. If you purchased on Reflectly’s website, contact the vendor using any customer‑support channels listed in your purchase receipt and request cancellation in writing. If you cannot find an email or web form, send a dated cancellation letter by registered mail (see Address section) and keep proof of posting and delivery.
- If you are unsure which platform was used (App Store vs Google Play vs website), check your bank or card statements for the vendor name or order ID, and use that to locate the correct platform order and cancel there.
What happens when you cancel
When you cancel a subscription bought through the App Store or Google Play, you typically retain access to premium features until the end of the current paid billing cycle; automatic renewal then stops. For purchases made directly through a vendor website, outcomes vary and depend on the vendor’s (undisclosed) policy. Account data such as entries, mood history and profile information are usually retained until you delete your account; however, Reflectly’s public data retention or deletion policy was not located in searches. To protect your data, export or screenshot important journal content before cancelling if you want to keep a personal copy.
Will I get a refund?
No Reflectly‑specific refund policy was found in publicly available sources. Refunds for subscriptions purchased through Apple or Google are handled by Apple or Google according to their refund rules and are not guaranteed. For direct website purchases, refunds will depend on the vendor’s (unpublished) terms and applicable consumer law. If you believe you are entitled to a refund and the vendor does not respond, you can consider requesting a chargeback through your payment provider or filing a consumer complaint in Canada, but outcomes vary by circumstance.
Reflectly plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Reflectly subscription plans | Varies | Varies |
Your consumer rights in Canada
No Reflectly‑specific cancellation or refund terms were located. In Canada, federal law and some provincial consumer protection statutes can give consumers cancellation or refund rights in certain situations; for example, Ontario’s Consumer Protection Act provides a 10‑day automatic cancellation right for some purchases, though digital goods and subscriptions can be treated differently. Because Reflectly does not publicly provide a clear policy, rely on the platform where you purchased (Apple or Google) and on general Canadian consumer protections. If you need formal help, contact your provincial consumer protection office or the Competition Bureau for guidance on disputes involving digital subscriptions.
Customer experiences
User sentiment is generally positive: third‑party aggregators report a strong App Store rating (about 4.6/5) and reviews praise Reflectly’s AI‑powered prompts and mood‑tracking insights. Reviews from publications such as TechRadar highlight the app’s thoughtful journaling features. Criticisms reported include occasional irritating notifications, a limited set of advanced features compared with some competitors, and some content that some users find trite. Overall, reviews indicate useful functionality balanced with a few usability and content‑style complaints.
Documentation checklist
- Purchase receipt or order confirmation (email or screenshot)
- Subscription/order ID from App Store or Google Play (or web invoice)
- Screenshots showing active subscription and cancellation confirmation
- Bank or card statement line showing the charge
- Copies of any written cancellation requests and proof of registered mail delivery if sent
Common mistakes
Common errors include deleting the app without cancelling the subscription (the billing continues until the subscription is cancelled), failing to keep proof of cancellation or receipts, contacting the app developer when the purchase was made through Apple or Google (the store manages billing and refunds), and waiting until after renewal has occurred instead of cancelling before the next billing date. Example: a user deletes Reflectly from their phone but does not cancel in the App Store subscriptions panel, so the monthly charge continues.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Handled via Apple; refunds judged on Apple’s policies and not guaranteed | Low for cancellation; Moderate for obtaining a refund |
| Google Play (Android) | Handled via Google; refunds judged on Google’s policies and not guaranteed | Low for cancellation; Moderate for obtaining a refund |
| Website / Direct purchase | Depends on vendor policy (no public policy found); may require written request | Variable; can be Moderate to High if contact details are not clear |
After cancelling
Keep all documentation and screenshots proving cancellation and any related correspondence. If you purchased through Apple or Google and want a refund, use Apple’s Report a Problem or contact Apple Support, or use Google Play’s order history and refund request options via Google Play Help. If the purchase was direct and the vendor does not respond, consider contacting your bank or card issuer about a dispute and consult Canadian consumer protection resources such as the Government of Canada’s consumer pages or your provincial consumer protection office. For reviews and additional context about the app, see TechRadar’s review at TechRadar and a summary on JustUseApp at JustUseApp. Export or back up any journal entries you wish to keep before requesting account deletion.
Address
Send written cancellation requests by registered mail (lettera raccomandata A/R) to ensure proof of delivery:
Balticagade 16
8000 Aarhus C
Denmark