Servizio di annullamento N°1 in San Marino
Numero di contratto:
All'attenzione di:
Ufficio Disdette – Regal
Via Cesare Cantù, 104
47899 Serravalle
Oggetto: Disdetta del contratto – Notifica tramite email certificata
Gentili Signori,
Con la presente comunico la mia decisione di recedere dal contratto numero relativo al servizio Regal. Questa notifica costituisce una volontà ferma, chiara e inequivocabile di disdire il contratto, con effetto dalla prima data possibile o in conformità al termine contrattuale applicabile.
Vi prego di adottare tutte le misure necessarie per:
– cessare ogni fatturazione a decorrere dalla data effettiva di disdetta;
– confermarmi per iscritto la corretta ricezione della presente richiesta;
– e, se del caso, inviarmi il rendiconto finale o la conferma del saldo.
La presente disdetta vi viene inviata tramite email certificata. L'invio, la marcatura temporale e l'integrità del contenuto sono stabiliti, rendendolo una prova equivalente che soddisfa i requisiti della prova elettronica. Disponete quindi di tutti gli elementi necessari per trattare regolarmente questa disdetta, in conformità ai principi applicabili in materia di notifica scritta e libertà contrattuale.
In conformità al Codice del Consumo e alle normative sulla protezione dei dati, vi chiedo inoltre di:
– eliminare tutti i miei dati personali non necessari ai vostri obblighi legali o contabili;
– chiudere ogni account personale associato;
– e confermarmi l'effettiva cancellazione dei dati secondo i diritti applicabili in materia di protezione della privacy.
Conservo una copia integrale di questa notifica nonché la prova di invio.
Cordiali saluti,
11/01/2026
Cancellation Regal: Easy Method
What is Regal
Regal Cinemas operates a chain of movie theaters and related services, including the Regal Unlimited subscription that lets members see a set number of films per month for a recurring fee. The company also sells merchandise and digital/home-entertainment products through separate web stores.
This guide focuses on cancelling Regal services in Canada (note: Regal Unlimited appears to be a U.S.-priced service and may not have official Canadian pricing or local support). It summarizes cancellation channels, refund rules, consumer-rights considerations for Canadian users, and practical next steps.
How to cancel Regal
Options and effectiveness vary - use the method that best matches how you subscribed and keep evidence of any communications or confirmations.
- Regal Unlimited - App or Website: Open the Regal app and go to the "Unlimited" section or sign in at regmovies.com, then choose your account, select "Manage Subscription" and tap "Cancel Subscription." Note that cancellation availability can be blocked until any minimum commitment period (for example, a 3‑month or 12‑month term) has ended. Cancellation typically takes effect at the end of the current billing cycle.
- Regal Unlimited - Phone: Call Regal customer support and request cancellation. Be prepared to provide account details and ask the agent to send a cancellation confirmation by email. Example numbers reported by users include +1 917‑730‑4428 and +1 917‑595‑2016 (availability may change - use the number on the website for current support lines).
- Regal Unlimited - Email or Social Media: Send an email to customersupport@regalcinemas.com with a clear subject such as "Cancel My Regal Unlimited Subscription" and include account details. You can also direct‑message @RegalMovies on social platforms (Facebook, Instagram, X/Twitter). Many users report success via social DMs or email when the app or site is unresponsive.
- In‑Person at a Theatre: Visit a Regal theatre guest services/box office and request cancellation; provide account identification. This method is sometimes successful but generally less reliable than written or phone requests and may depend on staff knowledge and store policy.
What happens when you cancel
When you cancel a Regal Unlimited subscription, cancellation usually prevents future automatic renewals but does not immediately terminate access. You will typically retain member benefits until the end of the current billing period, and service will stop after that date. If you cancel during a required commitment period (for example a 90‑day or 12‑month term), the cancellation will normally only take effect after that term ends; you may not be able to cancel immediately.
Regal may retain account records for a period for billing, fraud prevention, and customer‑service purposes. Always save any written confirmation or reference number you receive when you cancel; this is useful if a charge later appears or if you need to dispute billing with your payment provider.
Will I get a refund?
For Regal Unlimited subscriptions, the stated policy is that no refunds are issued for unused days after cancellation. Once you are charged, you generally retain access until the end of that billing cycle, but no pro‑rata refund is given for the unused portion. If a cancellation occurs within a minimum commitment period, refunds are likewise uncommon.
Refund rules differ for physical or non‑subscription items: merchandise bought on the store (regmovies.com) is often eligible for refund within about 30 days (shipping typically not refunded; some items are final sale). Regal Home Entertainment returns and exchanges are likewise subject to a 30‑day window and may include a restocking fee for refunds. Reward merchandise has a shorter reporting window. If you believe Regal breached advertised terms or misrepresented a product or service, pursue the steps under consumer rights (see next sections).
Regal plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Regal Unlimited | Varies | No official Canadian pricing found; service appears U.S.-priced (USD) and may require a U.S. billing address. Commitment terms (e.g., 3‑month, 12‑month) have been reported. |
Your consumer rights in Canada
Canadian consumer protection law varies by province. In many jurisdictions, consumers purchasing digital services remotely may have a limited cancellation period (often around 14 days) if the service has not been fully performed, though rules and applicability differ by province and the precise nature of the service. Physical goods have additional protections: defective or misdescribed goods can typically be returned or refunded under statutory consumer protection even if store return policies are stricter.
If you believe a statutory cooling‑off right applies or that Regal's stated policy conflicts with provincial law, you can raise the issue with your provincial consumer protection office and with your payment provider (bank or card issuer) to dispute charges. Keep clear records - dates of purchase, screenshots of terms, and communications with Regal - to support any complaint or dispute.
Customer experiences
User reports are mixed. Many customers praise Regal for theater quality, seating comfort, and for the value of a subscription when used frequently. Some report that social‑media cancellation requests (for example via Twitter direct message) are processed quickly.
On the other hand, numerous negative reports cite difficulties cancelling: buried options in the app, poor customer service responsiveness, double‑charging, and inconvenient or inconsistent refund handling. Several reviewers note that cancellation often requires persistence and that app or website cancellation buttons may be unavailable until any minimum commitment expires.
Documentation checklist
- Account email and username; last 4 digits of the card used for billing; subscription start date and plan name
- Screenshots of subscription settings, billing history, and any commitment‑period terms shown in the app or website
- Copies of any correspondence with Regal (emails, DM screenshots) and the date/time and name of any phone agent you spoke with
- Proof of charge from your bank or card statement showing the recurring charge
- Registered‑mail (raccomandata A/R) receipt and tracking number if you send a written cancellation to an address (see Address section)
Common mistakes
Common errors include assuming cancelling the app or removing the payment method cancels the subscription - these do not guarantee cancellation with the merchant. Another frequent mistake is not checking for a minimum commitment period; users who cancel within such a term may find the cancellation does not take effect immediately and that no pro‑rata refund will be issued. Failing to get and save a cancellation confirmation (email or reference number) often leaves customers unable to prove they requested cancellation if charges continue.
Finally, relying solely on in‑person or phone requests without written confirmation increases the chance of dispute - email or social‑media DMs that yield a written response are more reliable evidence.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App or Website | No (no pro‑rata refunds; cancellation takes effect at cycle end) | Medium - option can be buried and may be blocked during commitment periods |
| Phone | No | Medium - requires speaking to an agent and requesting confirmation |
| Email or Social Media | No | Low - often effective and provides written confirmation |
| In‑Person at Theater | No | High - less reliable and depends on staff capability |
After cancelling
After you request cancellation, retain all confirmation messages and monitor your bank or card statements for any continuing charges. If you are charged after cancellation and cannot resolve it with Regal, contact your payment provider to dispute the charge and, if applicable, file a complaint with your provincial consumer protection office.
Useful links: Regal main site: https://www.regmovies.com. Contact email: customersupport@regalcinemas.com. For Canadian consumer guidance, see the Government of Canada consumer pages: https://www.canada.ca/en/services/consumer.html.
Address
If you need to send a formal written cancellation (registered mail), the following address has been provided for cancellation/disdetta by registered post (raccomandata A/R):
Global Pet S.r.l., Via Cesare Cantù, 104, 47899 Serravalle (SM), San Marino