Cancellation Relume: Easy Method

What is Relume

Relume is a design and component library product used to accelerate Webflow and Figma workflows by providing prebuilt, copyable UI components and workflow tools. It operates on a freemium model: a free plan is available and paid subscriptions add additional features and access.

How to cancel Relume

• Cancel via the web dashboard: log in to your Relume account, go to Account → Subscription or Billing, and select “Cancel Subscription.” This downgrades you to the free plan immediately; keep a screenshot or confirmation message for your records.
• Cancel by email: send a cancellation request to [email protected]. Include your account email, purchase date, and any subscription ID. Allow time for a support reply and keep the sent message and any response.
• If you purchased through Apple App Store or Google Play, manage or request cancellation/refund through Apple/Google’s subscriptions panel - Relume’s public documentation does not describe direct App Store / Google Play cancellation steps.

What happens when you cancel

When you cancel a Relume web subscription it will typically downgrade to the free plan and stop future billings. Your previously copied components will continue to work in your Webflow and Figma projects after cancellation. Your account data and library access may change depending on the free plan limits; keep exported assets or copies of important work. Cancellation should prevent future renewals, but always confirm you receive a cancellation confirmation and monitor your card or bank statement for unexpected charges.

Will I get a refund?

Relume’s stated web refund process asks users to contact [email protected] (or use their support channel) within 10 days of purchase to request a refund; refunded amounts may be reduced by Stripe processing fees. Some secondary sources and user reports reference a 30‑day refund window, while community reports describe cases where users were charged despite timely cancellation and received refunds minus Stripe fees. If you purchased through Apple or Google, refunds are handled under those platforms’ policies rather than Relume’s published web policy.

Relume plans and pricing

Your consumer rights in Canada

Canadian consumers are protected by federal and provincial laws (for example, the Competition Act and provincial consumer protection statutes) that prohibit misleading practices and allow remedies for improper charges. If a refund or fee deduction (such as retained Stripe processing fees) was not clearly disclosed or appears unfair, you may raise a complaint with provincial consumer protection agencies or seek a chargeback through your bank or card issuer. Purchases made through Apple or Google may be subject to their in‑app purchase refund procedures, which you can pursue separately.

Customer experiences

User reports are mixed. Some customers praise Relume’s fast customer support and willingness to issue refunds when mistakes happen and value the time saved in Webflow and Figma workflows. Other users have reported being charged despite cancelling during trials and described refunds that did not cover Stripe processing fees; a few reviewers have characterized those experiences as billing failures or misuse. These reports indicate responsiveness in some cases but also occasional billing disputes - keep documentation to support any claims.

Documentation checklist

• Account email and username used for the Relume subscription
• Date and method of purchase (receipt, Stripe confirmation, App Store / Google Play receipt)
• Screenshots showing subscription status, trial expiration date, and any cancellation confirmation
• Copies of email correspondence with [email protected] and any replies
• Bank or card statement lines showing the charge(s) you are disputing

Common mistakes

Common pitfalls include assuming a trial auto‑cancels without confirming, not saving a cancellation confirmation or screenshot, and not checking which platform (web vs App Store / Google Play) processed the charge. Users also sometimes expect Stripe processing fees to be refunded in full; Relume’s web policy indicates refunded amounts may be reduced by such fees. If you purchased through Apple or Google and try to cancel on the Relume website, the platform purchase may remain active unless you cancel via the app store.

Comparative recap

After cancelling

After you cancel, confirm you received a cancellation confirmation and monitor your card or bank statement for one or two billing cycles. If you need a refund, contact [email protected] promptly and include your documentation checklist. For web purchases review Relume’s terms at relume.io/legal/terms and for the component library visit the public library at library-relume-io.relume.work. If a charge is clearly unauthorized or improperly processed, consider contacting your card issuer to request a chargeback while you continue to pursue the vendor resolution.

Address

Relume Tech Pty Ltd c/o FIELD LLP, 213‑304 Old Canmore Road, Canmore, Alberta, T1W 0L5, Canada