Cancellation service N°1 in Denmark
Contract number:
To the attention of:
Cancellation Department – Rentola
Kongens Nytorv 17, 2.
1050 København K
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Rentola service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Rentola: Easy Method
What is Rentola
Rentola is an online listings service that connects renters with landlords and property contacts. In Canada, Rentola offers subscription access to landlord contact details and related features, and subscriptions commonly begin with a short trial that can convert to a recurring paid plan unless cancelled.
How to cancel Rentola
- Sign in to your Rentola.ca account.
- Click your profile icon and select "Membership".
- Click "Cancel subscription".
- Cancel only after at least 24 hours from the subscription start (per Rentola guidance) and before any scheduled renewal to avoid renewal charges.
- Expect a confirmation email - Rentola states you should receive this within about 10 minutes.
- If you cannot cancel via the site, contact Rentola support and keep records of all communications; as a last resort, send written notice to the company address by registered mail.
What happens when you cancel
When you cancel an active Rentola subscription you typically retain access until the end of the current paid period; cancellation prevents future automatic renewals. Rentola’s stated process sends a confirmation email shortly after cancellation. Your account data and any information you provided remain subject to Rentola’s privacy and data retention policies; cancellation of a subscription does not necessarily delete your account or personal data unless you request account deletion through Rentola’s support channels.
Will I get a refund?
Rentola’s published policy states that they do not provide refunds for late cancellations or after a subscription has renewed. There is no indication in Rentola’s Help Center content of a statutory 14‑day cooling‑off or automatic refund right for Canadian customers. Exceptions are rare and typically handled case‑by‑case by customer support; some users report that support resolved billing issues in their favour, but many others report refunds were refused. If you believe a renewal charge was unauthorized, you may need to pursue a dispute with your payment provider.
Rentola plans and pricing
| Plan | Price | Period | Features | Source |
|---|---|---|---|---|
| Premium (trial to monthly) | C$2.00 for 7‑day trial, then C$55.00 per month | 7‑day trial → Monthly subscription | Access to landlord contact details | User reports (Trustpilot/Reddit) |
Your consumer rights in Canada
Rentola’s published policy does not reference a statutory 14‑day cooling‑off period for Canadian consumers. In Canada, rights and remedies for recurring subscription charges are generally pursued through your card issuer (chargeback/dispute), provincial consumer protection agencies, or by filing complaints with organizations such as the Better Business Bureau. Provincial consumer protection laws vary, so consider contacting your province’s consumer protection office for specific guidance. Documentation and timely action improve the likelihood of a successful dispute or complaint.
Customer experiences
Reviews are mixed. Some Canadian users report prompt, helpful support that resolved subscription issues and unsubscribed accounts quickly. However, many others allege deceptive trial conversions (e.g., low-cost trial followed by a larger monthly charge), difficulty cancelling, recurring charges despite cancellation attempts, and refusals of refunds. Multiple complaints appear on consumer review sites and the BBB Scam Tracker alleging unexpected charges and trouble obtaining reimbursement, while a smaller number of reviews praise responsive support.
Documentation checklist
- Account screenshots showing subscription, trial dates, and membership page.
- Confirmation email(s) for subscription start, trial, and any cancellation confirmation.
- All correspondence with Rentola support (emails, chat logs) with dates and agent names.
- Bank or card statements showing the charge(s) and transaction IDs.
- Evidence of attempted cancellations (timestamps, screenshots) if cancellation via site failed.
- Copies of the Rentola Help Center or terms pages you relied on (screenshots/URLs).
Common mistakes
Common pitfalls include cancelling too soon (before 24 hours from subscription start if the platform requires that), assuming a trial is free when a paid trial applies, failing to keep the confirmation email after cancellation, and simply closing or deleting the account without cancelling the subscription - this can allow auto‑renewals to continue. Another mistake is not collecting evidence (screenshots, emails) before contacting the bank or authorities, which weakens dispute claims.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel in‑app/account before renewal | No refund needed if done before renewal; prevents future charges | Low |
| Contact Rentola support (request refund) | Possible but not guaranteed; refunds are frequently declined per Rentola policy | Medium |
| Dispute charge with bank/card issuer (chargeback) | Higher chance to recover funds if charge is unauthorized or billing error is proven | Medium - High |
After cancelling
After you cancel, save the cancellation confirmation email and monitor your card/bank statements for any further charges. If a renewal does occur despite cancellation, contact Rentola support immediately and prepare the documentation checklist above. If Rentola will not reimburse an unauthorized charge, contact your payment provider to dispute the transaction and consider filing complaints with consumer authorities or the Better Business Bureau. For Rentola’s own guidance on cancellation and subscription processes, see Rentola’s Help Center: How can I cancel my subscription? and Understanding Rentola’s subscription process. For complaint records and reports from other users, see consumer review pages such as Trustpilot and the BBB Scam Tracker.
Address
Rentola EU ApS, Kongens Nytorv 17, 2., 1050 København K, Denmark (sending cancellation by registered mail - raccomandata A/R - is recommended if you provide notice by post).