Cancellation service N°1 in Switzerland
Contract number:
To the attention of:
Cancellation Department – Resumehelp
General‑Guisan‑Strasse 6
6300 Zug
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Resumehelp service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Resumehelp: Easy Method
What is Resumehelp
ResumeHelp is an online resume and cover-letter builder that offers templates, formatting tools and AI-assisted suggestions to help users create job application documents. It is a subscription-based digital service accessible via web and mobile apps, and confirmations, billing and cancellation policies are governed by the provider's terms of service.
How to cancel Resumehelp
- Subscriptions purchased on the ResumeHelp website - Log into your account, go to My Accounts → My Settings, or use the Contact Us page’s “Cancel subscription” option to send a cancellation request by email or live chat. ResumeHelp sends cancellation confirmation by email. See their terms at resumehelp.com user agreement.
- App Store (iOS) subscriptions - Cancel through Apple, not ResumeHelp: open Settings → your name → Subscriptions → ResumeHelp → Cancel Subscription. Apple controls iOS subscription cancellations and refunds. See Apple support.
- Google Play (Android) subscriptions - Cancel through Google Play: open the Google Play app → Account → Subscriptions → ResumeHelp → Cancel Subscription. Uninstalling the app does not cancel the subscription. See Google Play support.
- Registered mail option (for written proof) - If you prefer a paper cancellation with proof of delivery, send a signed cancellation letter (include account email, subscription details and request to stop recurring billing) via registered mail (raccomandata A/R) to the company address: RBK Global GmbH, General‑Guisan‑Strasse 6, 6300 Zug, Switzerland. Keep the tracking and delivery receipt.
What happens when you cancel
When you cancel a subscription, access to paid features typically continues until the end of the current paid period; the subscription then stops auto‑renewing. ResumeHelp’s confirmation by email is the primary record that the service accepts the cancellation request. Your account data (resumes, cover letters, profile) is usually retained according to the service’s data retention policy - check your account settings or the privacy policy for export/deletion options.
Will I get a refund?
ResumeHelp’s published terms state that “ResumeHelp does not guarantee refunds,” and refunds are not assured. The provider advises checking the specific offer page and cancellation policies for refund eligibility. Independent reviews indicate some users may obtain a full refund if they cancel within 14 days and others report prorated refunds after that period, but these outcomes are not guaranteed. For purchases via Apple or Google Play, refunds are handled by Apple or Google under their respective refund policies rather than by ResumeHelp. For an industry comparison, another brand (Resume.co) advertises a 14-day refund window and specific time limits, but those policies may not apply to ResumeHelp; always rely on ResumeHelp’s own terms and the platform (Apple/Google) where you purchased.
Resumehelp plans and pricing
| Plan | Price | Billing | Details |
|---|---|---|---|
| Monthly | Varies | Varies | Varies |
| Annual | Varies | Varies | Varies |
| Trial / Promotional | Varies | Varies | Varies |
Your consumer rights in Canada
Under Canadian consumer protection, rights for digital goods and subscriptions depend on how the service is delivered and the specific terms disclosed at purchase. Providers can lawfully set no‑refund policies if those terms were clearly presented and accepted at the time of sale. However, continuing charges after you cancel may be disputable - you can raise a chargeback with your credit card issuer, contact your bank to stop recurring payments, and file complaints with the Canada Anti‑Fraud Centre or your provincial consumer protection agency if you believe billing is deceptive or unauthorized.
Customer experiences
Reviews are mixed. Positive feedback commonly praises ResumeHelp’s user-friendly interface, template variety, AI suggestions and responsive support, with users reporting improved resumes and successful job applications. See examples on review sites such as Trustpilot.
Negative reports focus on billing problems: repeated charges after cancellation, difficulty finding a cancel button, challenges removing saved payment details, and frustrated customers who report refusal to refund. Complaints appear on platforms including Trustpilot, Sitejabber and the BBB and describe subscription-billing disputes. These mixed experiences underscore the importance of keeping cancellation and billing records.
Documentation checklist
- Account email and username; date of sign-up and last payment
- Order confirmation or receipt (email or screenshot)
- Screenshot(s) showing subscription settings and any cancellation attempts
- Emails or chat transcripts with ResumeHelp confirming cancellation or responses
- Bank or credit card statements showing the charge(s)
- Registered mail tracking number and delivery receipt (if you sent a letter)
Common mistakes
Common errors include uninstalling the app instead of cancelling the subscription (uninstall does not stop billing), assuming deleting a saved card cancels the subscription, or relying on a single verbal chat note without a written confirmation email. Another frequent mistake is not checking which platform processed the payment - purchases through Apple or Google must be managed through those stores, not the ResumeHelp website.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| ResumeHelp website (My Accounts → My Settings / Contact Us) | Refund not guaranteed; depends on terms and case specifics | Moderate - requires account access and confirmation email |
| Apple App Store (iOS) | Refunds handled by Apple under its policies; possible via Apple support | Easy - managed via Apple account subscriptions, but refund approval is Apple's decision |
| Google Play (Android) | Refunds handled by Google Play according to Google policies | Easy - manage via Google Play subscriptions; refunds go through Google |
| Registered mail to company address | Refunds not guaranteed but provides strong proof for disputes | Harder - requires drafting, sending and retaining registered-mail receipts |
After cancelling
After you cancel, save the cancellation confirmation email or any written receipt. Monitor your credit card and bank statements for further charges for at least one billing cycle. If you are charged after cancellation, contact ResumeHelp support with your documentation; if that fails, contact your payment provider to dispute the recurring charge and consider filing a complaint with the Canada Anti‑Fraud Centre or your provincial consumer protection office. For platform-specific help, use Apple support (Apple) or Google Play support (Google Play), and review ResumeHelp’s terms at resumehelp.com.
Address
For registered-mail cancellations or written notices send to: RBK Global GmbH, General‑Guisan‑Strasse 6, 6300 Zug, Switzerland.